Works matching IS 10946705 AND DT 2016 AND VI 19 AND IP 4

Results: 11

Service Provider’s Experiences of Service Separation.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 477, doi. 10.1177/1094670516666674

By:

Green, Teegan;
Hartley, Nicole;
Gillespie, Nicole

Publication type:

Article

Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 458, doi. 10.1177/1094670516666370

By:

Breidbach, Christoph F.;
Antons, David;
Salge, Torsten Oliver

Publication type:

Article

Cocreation Culture in Health Care Organizations.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 438, doi. 10.1177/1094670516666369

By:

Sharma, Shikha;
Conduit, Jodie

Publication type:

Article

Service Research in Health Care.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 433, doi. 10.1177/1094670516666346

By:

Danaher, Tracey S.;
Gallan, Andrew S.

Publication type:

Article

JSR Ad Hoc Reviewers.

Published in:: Journal of Service Research, 2016, v. 19, n. 4, p. 357, doi. 10.1177/1094670516665184
Publication type:: Article

Securing Frontline Employee Support After an Ethical Scandal.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 417, doi. 10.1177/1094670516664587

By:

von Walter, Benjamin;
Wentzel, Daniel;
Tomczak, Torsten

Publication type:

Article

JSR Best Reviewer Award.

Published in:: Journal of Service Research, 2016, v. 19, n. 4, p. 356, doi. 10.1177/1094670516662732
Publication type:: Article

JSR Best Article Awards.

Published in:: Journal of Service Research, 2016, v. 19, n. 4, p. 355, doi. 10.1177/1094670516662731
Publication type:: Article

Factors Influencing the Acceptance of Self-Service Technologies.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 396, doi. 10.1177/1094670516662352

By:

Blut, Markus;
Wang, Cheng;
Schoefer, Klaus

Publication type:

Article

Professional Service Providers’ Resource Integration Styles (PRO-RIS).

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 380, doi. 10.1177/1094670516662351

By:

Ng, Sylvia C.;
Plewa, Carolin;
Sweeney, Jillian C.

Publication type:

Article

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction.

Published in:

Journal of Service Research, 2016, v. 19, n. 4, p. 361, doi. 10.1177/1094670516662350

By:

Habel, Johannes;
Alavi, Sascha;
Schmitz, Christian;
Schneider, Janina-Vanessa;
Wieseke, Jan

Publication type:

Article