Works matching IS 10946705 AND DT 2016 AND VI 19 AND IP 2

Results: 7

The Impact of Power on Service Customers’ Willingness to Post Online Reviews.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 224, doi. 10.1177/1094670516630623

By:

Wu, Laurie;
Mattila, Anna S.;
Wang, Chen-Ya;
Hanks, Lydia

Publication type:

Article

Trust Recovery Following a Double Deviation.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 209, doi. 10.1177/1094670515625455

By:

Basso, Kenny;
Pizzutti, Cristiane

Publication type:

Article

Frontline Service Employee Compliance With Customer Special Requests.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 158, doi. 10.1177/1094670515624978

By:

Beatty, Sharon E.;
Ogilvie, Jessica;
Northington, William Magnus;
Harrison, Mary P.;
Holloway, Betsy Bugg;
Wang, Sijun

Publication type:

Article

Key Skills for Crafting Customer Solutions Within an Ecosystem.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 174, doi. 10.1177/1094670515617154

By:

Friend, Scott B.;
Malshe, Avinash

Publication type:

Article

Comparing Churn Prediction Techniques and Assessing Their Performance.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 123, doi. 10.1177/1094670515616376

By:

Tamaddoni, Ali;
Stakhovych, Stanislav;
Ewing, Michael

Publication type:

Article

Service Recovery via Social Media.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 192, doi. 10.1177/1094670515606064

By:

Schaefers, Tobias;
Schamari, Julia

Publication type:

Article

Service Transition Strategies in Manufacturing.

Published in:

Journal of Service Research, 2016, v. 19, n. 2, p. 142, doi. 10.1177/1094670515600422

By:

Josephson, Brett W.;
Johnson, Jean L.;
Mariadoss, Babu John;
Cullen, John

Publication type:

Article