Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 68, doi. 10.1177/1094670513494015
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2014 AND VI 17 AND IP 1
Results: 8
1
2
Editorial: A Vision for the Future of the Journal of Service Research (JSR).
- Published in:
- 2014
- By:
- Publication type:
- Editorial
3
Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice Mechanism.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 102, doi. 10.1177/1094670513504463
- By:
- Publication type:
- Article
4
Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 85, doi. 10.1177/1094670513501394
- By:
- Publication type:
- Article
5
A Service Climate Synthesis and Future Research Agenda.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 5, doi. 10.1177/1094670513491633
- By:
- Publication type:
- Article
6
Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 40, doi. 10.1177/1094670513490836
- By:
- Publication type:
- Article
7
Revenue and Profit Implications of Industrial Service Strategies.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 23, doi. 10.1177/1094670513485823
- By:
- Publication type:
- Article
8
“The People Make the Brand”: Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 1, p. 54, doi. 10.1177/1094670513484508
- By:
- Publication type:
- Article