Works matching IS 10946705 AND DT 2013 AND VI 16 AND IP 4

Results: 10

Ad Hoc Reviewers.

Published in:: Journal of Service Research, 2013, v. 16, n. 4, p. 449, doi. 10.1177/1094670513507518
Publication type:: Article

JSR Best Reviewer Award.

Published in:: Journal of Service Research, 2013, v. 16, n. 4, p. 448, doi. 10.1177/1094670513507517
Publication type:: Article

JSR Best Article Awards.

Published in:: Journal of Service Research, 2013, v. 16, n. 4, p. 447, doi. 10.1177/1094670513507516
Publication type:: Article

How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 503, doi. 10.1177/1094670513490236

By:

Frey, Regina-Viola;
Bayón, Tomás;
Totzek, Dirk

Publication type:

Article

Why Do Donors Donate?: Examining the Effects of Organizational Identification and Identity Salience on the Relationships among Satisfaction, Loyalty, and Donation Behavior.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 533, doi. 10.1177/1094670513486169

By:

Boenigk, Silke;
Helmig, Bernd

Publication type:

Article

Socializing to Co-Produce: Pathways to Consumers’ Financial Well-Being.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 549, doi. 10.1177/1094670513483904

By:

Guo, Lin;
Arnould, Eric J.;
Gruen, Thomas W.;
Tang, Chuanyi

Publication type:

Article

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 488, doi. 10.1177/1094670513481406

By:

Dagger, Tracey S.;
Danaher, Peter J.;
Sweeney, Jillian C.;
McColl-Kennedy, Janet R.

Publication type:

Article

Examining the Penalty Resolution Process: Building Loyalty Through Gratitude and Fairness.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 518, doi. 10.1177/1094670513481109

By:

Xia, Lan;
Kukar-Kinney, Monika

Publication type:

Article

The Service Delivery Network (SDN): A Customer-Centric Perspective of the Customer Journey.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 454, doi. 10.1177/1094670513481108

By:

Tax, Stephen S.;
McCutcheon, David;
Wilkinson, Ian F.

Publication type:

Article

Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles.

Published in:

Journal of Service Research, 2013, v. 16, n. 4, p. 471, doi. 10.1177/1094670513480851

By:

Moeller, Sabine;
Ciuchita, Robert;
Mahr, Dominik;
Odekerken-Schröder, Gaby;
Fassnacht, Martin

Publication type:

Article