Perceived Fairness of Differential Customer Treatment: Consumers’ Understanding of Distributive Justice Really Matters.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 99, doi. 10.1177/1094670512464274
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2013 AND VI 16 AND IP 1
Results: 7
1
2
Substituting Information for Interaction: A Framework for Personalization in Service Encounters and Service Systems.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 21, doi. 10.1177/1094670512463967
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- Publication type:
- Article
3
Employee Collaboration, Learning Orientation, and New Service Development Performance.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 67, doi. 10.1177/1094670512462139
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- Publication type:
- Article
4
The Role of Metaperception on the Effectiveness of Referral Reward Programs.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 82, doi. 10.1177/1094670512462138
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- Publication type:
- Article
5
Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 39, doi. 10.1177/1094670512458454
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- Publication type:
- Article
6
Achieving Service-Sales Ambidexterity.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 52, doi. 10.1177/1094670512453878
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- Publication type:
- Article
7
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.
- Published in:
- Journal of Service Research, 2013, v. 16, n. 1, p. 3, doi. 10.1177/1094670512448413
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- Publication type:
- Article