Customers as Resource Integrators: Toward a Model of Customer Learning.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 247, doi. 10.1177/1094670512442805
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2012 AND VI 15 AND IP 3
Results: 7
1
2
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 262, doi. 10.1177/1094670512442786
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- Publication type:
- Article
3
Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 296, doi. 10.1177/1094670512440835
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- Publication type:
- Article
4
On the Role of Empathy in Customer-Employee Interactions.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 316, doi. 10.1177/1094670512439743
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- Publication type:
- Article
5
Understanding Trust in Financial Services: The Influence of Financial Healthiness, Knowledge, and Satisfaction.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 280, doi. 10.1177/1094670512439105
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- Publication type:
- Article
6
Measuring and Improving the Performance of Health Service Networks.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 343, doi. 10.1177/1094670512436804
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- Publication type:
- Article
7
How Can Supervisors Improve Employees’ Intention to Help Colleagues? Perspectives From Social Exchange and Appraisal-Coping Theories.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 3, p. 332, doi. 10.1177/1094670511435538
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- Publication type:
- Article