Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 215, doi. 10.1177/1094670511436005
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2012 AND VI 15 AND IP 2
Results: 7
1
2
Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 166, doi. 10.1177/1094670511435564
- By:
- Publication type:
- Article
3
Moderating Role of Stress in Evaluating Negative Services: Encounters With the Police.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 231, doi. 10.1177/1094670511435563
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- Publication type:
- Article
4
Visualizing Service Operations.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 182, doi. 10.1177/1094670511435541
- By:
- Publication type:
- Article
5
My Customers Are in My Blind Spot: Are They Changing and I cannot See It?
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 150, doi. 10.1177/1094670511435540
- By:
- Publication type:
- Article
6
Understanding Priorities for Service Attribute Improvement.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 199, doi. 10.1177/1094670511435539
- By:
- Publication type:
- Article
7
Dibs! Customer Territorial Behaviors.
- Published in:
- Journal of Service Research, 2012, v. 15, n. 2, p. 131, doi. 10.1177/1094670511430530
- By:
- Publication type:
- Article