From the Editor: State of the Journal.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 359, doi. 10.1177/1094670510386060
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2010 AND VI 13 AND IP 4
Results: 8
1
2
Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 362, doi. 10.1177/1094670510375105
- By:
- Publication type:
- Article
3
An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 439, doi. 10.1177/1094670510375104
- By:
- Publication type:
- Article
4
The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 397, doi. 10.1177/1094670510370988
- By:
- Publication type:
- Article
5
The Role of Parent Brand Quality for Service Brand Extension Success.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 379, doi. 10.1177/1094670510370054
- By:
- Publication type:
- Article
6
Job Characteristics and the Creativity of Frontline Service Employees.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 426, doi. 10.1177/1094670510369379
- By:
- Publication type:
- Article
7
Customer and Frontline Employee Influence on New Service Development Performance.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 411, doi. 10.1177/1094670510369378
- By:
- Publication type:
- Article
8
Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 4, p. 453, doi. 10.1177/1094670510368425
- By:
- Publication type:
- Article