2009 Service Science and Service Innovation Awards: SRII: Service Research & Innovation Initiative.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 135, doi. 10.1177/1094670510369656
- Publication type:
- Article
Works matching IS 10946705 AND DT 2010 AND VI 13 AND IP 2
Results: 10
1
2
JSR Best Reviewer Awards 2009.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 229, doi. 10.1177/1094670510369653
- Publication type:
- Article
3
JSR Best Article Awards 2009.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 229, doi. 10.1177/1094670510369652
- Publication type:
- Article
4
Impact of Service Failure: The Protective Layer of Customer Relationships.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 216, doi. 10.1177/1094670510365357
- By:
- Publication type:
- Article
5
Can I Live Up to That Ad? Impact of Implicit Theories of Ability on Service Employees' Responses to Advertising.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 137, doi. 10.1177/1094670510363304
- By:
- Publication type:
- Article
6
"By-the-Book" Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 184, doi. 10.1177/1094670510361519
- By:
- Publication type:
- Article
7
Assessing the Impact of Response Styles on Cross-Cultural Service Quality Evaluation: A Simplified Approach to Eliminating the Problem.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 230, doi. 10.1177/1094670509360408
- By:
- Publication type:
- Article
8
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 198, doi. 10.1177/1094670509353933
- By:
- Publication type:
- Article
9
Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 168, doi. 10.1177/1094670509352677
- By:
- Publication type:
- Article
10
Getting a Discount or Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 2, p. 153, doi. 10.1177/1094670509351566
- By:
- Publication type:
- Article