Setting the Agenda for the Future of Service Research.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 3, doi. 10.1177/1094670509358051
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- Publication type:
- Article
Works matching IS 10946705 AND DT 2010 AND VI 13 AND IP 1
Results: 8
1
2
Moving Forward and Making a Difference: Research Priorities for the Science of Service.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 4, doi. 10.1177/1094670509357611
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- Publication type:
- Article
3
Service Design for Experience-Centric Services.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 67, doi. 10.1177/1094670509351960
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- Publication type:
- Article
4
Empirical Profiles of Service Recovery Systems: The Maturity Perspective.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 111, doi. 10.1177/1094670509351567
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- Publication type:
- Article
5
The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 96, doi. 10.1177/1094670509350674
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- Publication type:
- Article
6
Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 83, doi. 10.1177/1094670509350490
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- Publication type:
- Article
7
Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 52, doi. 10.1177/1094670509346728
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- Publication type:
- Article
8
Service Performance-Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics.
- Published in:
- Journal of Service Research, 2010, v. 13, n. 1, p. 37, doi. 10.1177/1094670509345683
- By:
- Publication type:
- Article