Employees' Willingness to Report Service Complaints.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 156, doi. 10.1177/1094670509344214
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2009 AND VI 12 AND IP 2
Results: 7
1
2
Dashboards as a Service: Why, What, How, and What Research Is Needed?
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 175, doi. 10.1177/1094670509344213
- By:
- Publication type:
- Article
3
Communal Service Delivery: How Customers Benefit From Participation in Firm-Hosted Virtual P3 Communities.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 208, doi. 10.1177/1094670509338618
- By:
- Publication type:
- Article
4
Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 227, doi. 10.1177/1094670509338312
- By:
- Publication type:
- Article
5
It Depends: Moderating the Relationships Among Perceived Waiting Time, Anger, and Regret.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 138, doi. 10.1177/1094670509336744
- By:
- Publication type:
- Article
6
Regulatory Focus Theory, Trust, and Privacy Concern.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 190, doi. 10.1177/1094670509335772
- By:
- Publication type:
- Article
7
How to Make Switching Costly: The Role of Marketing and Relationship Characteristics.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 2, p. 119, doi. 10.1177/1094670509335771
- By:
- Publication type:
- Article