How Relationship Age Moderates Loyalty Formation: The Increasing Effect of Relational Equity on Customer Loyalty.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 142, doi. 10.1177/1094670508324678
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2008 AND VI 11 AND IP 2
Results: 7
1
2
Customer Integration—A Key to an Implementation Perspective of Service Provision.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 197, doi. 10.1177/1094670508324677
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- Publication type:
- Article
3
Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 124, doi. 10.1177/1094670508324676
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- Publication type:
- Article
4
Return on Community for Consumers and Service Establishments.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 179, doi. 10.1177/1094670508324298
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- Publication type:
- Article
5
Consequences of Forcing Consumers to Use Technology-Based Self-Service.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 107, doi. 10.1177/1094670508324297
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- Publication type:
- Article
6
Customer Integration and Value Creation: Paradigmatic Traps and Perspectives.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 211, doi. 10.1177/1094670508324260
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- Publication type:
- Article
7
The Impact of Value Congruence on Consumer-Service Brand Relationships.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 2, p. 161, doi. 10.1177/1094670508322561
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- Publication type:
- Article