The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 282, doi. 10.1177/1094670507313543
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2008 AND VI 10 AND IP 3
Results: 6
1
2
Exploring Customer Loyalty Following Service Recovery.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 269, doi. 10.1177/1094670507310767
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- Publication type:
- Article
3
Perceived Service Quality and Customer Trust.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 256, doi. 10.1177/1094670507310769
- By:
- Publication type:
- Article
4
The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 239, doi. 10.1177/1094670507306685
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- Publication type:
- Article
5
The Effect of the Servicescape on Service Workers.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 220, doi. 10.1177/1094670507310770
- By:
- Publication type:
- Article
6
Rating E-Tailers' Money-Back Guarantees.
- Published in:
- Journal of Service Research, 2008, v. 10, n. 3, p. 207, doi. 10.1177/1094670507306684
- By:
- Publication type:
- Article