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Works matching IS 10946705 AND DT 2007 AND VI 10 AND IP 1

Results: 6

1

Understanding Frequent Switching Patterns.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 93, doi. 10.1177/1094670507303232

By:

Roos, Inger;
Gustafsson, Anders

Publication type:

Article

2

The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 78, doi. 10.1177/1094670507304694

By:

Dallimore, Karen S.;
Sparks, Beverly A.;
Butcher, Ken

Publication type:

Article

3

Service Recovery Paradox: A Meta-Analysis.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 60, doi. 10.1177/1094670507303012

By:

De Matos, Celso Augusto;
Henrique, Jorge Luiz;
Vargas Rossi, Carlos Alberto

Publication type:

Article

4

Service Quality Attribute Weights.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 22, doi. 10.1177/1094670507303010

By:

Dagger, Tracey S.;
Sweeney, Jillian C.

Publication type:

Article

5

Determinants and Outcomes of Customer's Use of Self-Service Technology in a Retail Setting.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 3, doi. 10.1177/1094670507302990

By:

Weijters, Bert;
Rangarajan, Devarajan;
Falk, Tomas;
Schillewaert, Niels

Publication type:

Article

6

A Cup of Coffee With a Dash of Love.

Published in:

Journal of Service Research, 2007, v. 10, n. 1, p. 43, doi. 10.1177/1094670507303011

By:

Rosenbaum, Mark S.;
Ward, James;
Walker, Beth A.;
Ostrom, Amy L.

Publication type:

Article