Crime and Punishment: Examining Customers' Responses to Service Organizations' Penalties.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 162, doi. 10.1177/1094670505279418
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2005 AND VI 8 AND IP 2
Results: 7
1
2
Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 149, doi. 10.1177/1094670505279729
- By:
- Publication type:
- Article
3
Service Customization Through Employee Adaptiveness.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 131, doi. 10.1177/1094670505279699
- By:
- Publication type:
- Article
4
Person-Place Congruency: The Interactive Effects of Shopper Style and Atmospherics on Consumer Expenditures.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 181, doi. 10.1177/1094670505279420
- By:
- Publication type:
- Article
5
A Service Perspective on the Drivers of Complaint Intentions.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 192, doi. 10.1177/1094670505279702
- By:
- Publication type:
- Article
6
Affective Service Display and Customer Mood.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 117, doi. 10.1177/1094670505279341
- By:
- Publication type:
- Article
7
Reassessing the Foundations of Customer Delight.
- Published in:
- Journal of Service Research, 2005, v. 8, n. 2, p. 103, doi. 10.1177/1094670505279340
- By:
- Publication type:
- Article