Service Failure in Online Retailing.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 92, doi. 10.1177/1094670503254288
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2003 AND VI 6 AND IP 1
Results: 7
1
2
Consumer Involvement in Relationship Marketing of Services.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 83, doi. 10.1177/1094670503254287
- By:
- Publication type:
- Article
3
The Role of Gender in Reactions to Service Failure and Recovery.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 66, doi. 10.1177/1094670503254286
- By:
- Publication type:
- Article
4
Understanding Consumer Choices and Preferences in Transaction-Based e-Services.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 51, doi. 10.1177/1094670503254276
- By:
- Publication type:
- Article
5
The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 37, doi. 10.1177/1094670503254275
- By:
- Publication type:
- Article
6
The Effect of Stock Market Dynamics on Internet Price Competition.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 24, doi. 10.1177/1094670503254272
- By:
- Publication type:
- Article
7
FAC-SEM: A Methodology for Modeling Factorial Structural Equations Models, Applied to Cross-Cultural and Cross-Industry Drivers of Customer Evaluations.
- Published in:
- Journal of Service Research, 2003, v. 6, n. 1, p. 3, doi. 10.1177/1094670503254271
- By:
- Publication type:
- Article