Application of Fairness Theory to Service Failures and Service Recovery.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 251, doi. 10.1177/1094670502238918
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2003 AND VI 5 AND IP 3
Results: 6
1
2
Organizational Responses to Customer Complaints: What Works and What Doesn't.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 225, doi. 10.1177/1094670502238917
- By:
- Publication type:
- Article
3
Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 209, doi. 10.1177/1094670502238916
- By:
- Publication type:
- Article
4
What Is the True Value of a Lost Customer?
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 196, doi. 10.1177/1094670502238915
- By:
- Publication type:
- Article
5
Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 184, doi. 10.1177/1094670502238914
- By:
- Publication type:
- Article
6
Strategies for Integrating Capacity With Demand in Service Networks.
- Published in:
- Journal of Service Research, 2003, v. 5, n. 3, p. 169, doi. 10.1177/1094670502238913
- By:
- Publication type:
- Article