The Potential Hazard of Self-Service in Developing Customer Loyalty.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 79, doi. 10.1177/109467050142001
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2001 AND VI 4 AND IP 2
Results: 8
1
2
The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 91, doi. 10.1177/109467050142002
- By:
- Publication type:
- Article
3
Retail Theater: The "Intended Effect" of the Performance.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 102, doi. 10.1177/109467050142003
- By:
- Publication type:
- Article
4
The Relationships Between Culture and Behavioral Intentions Toward Services.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 118, doi. 10.1177/109467050142004
- By:
- Publication type:
- Article
5
Understanding Service Customers: The Value of Hard and Soft Attributes.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 130, doi. 10.1177/109467050142005
- By:
- Publication type:
- Article
6
The Impact of Quality Context and Market Orientation on Organizational Performance in a Service Environment.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 140, doi. 10.1177/109467050142006
- By:
- Publication type:
- Article
7
A Practitioner's Comment on Aimee L. Drolet's and Donald G. Morrison's "Do We Really Need Multiple-Item Measures in Service Research?".
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 155, doi. 10.1177/109467050142007
- By:
- Publication type:
- Article
8
Rejoinder to Grapentine.
- Published in:
- Journal of Service Research, 2001, v. 4, n. 2, p. 159, doi. 10.1177/109467050142008
- By:
- Publication type:
- Article