Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices.
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 3, doi. 10.1177/109467050031001
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2000 AND VI 3 AND IP 1
Results: 6
1
2
When Do Customer Contact Employees Satisfy Customers?
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 18, doi. 10.1177/109467050031002
- By:
- Publication type:
- Article
3
The Role of Narratives in the Advertising of Experiential Services.
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 35, doi. 10.1177/109467050031003
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- Publication type:
- Article
4
New Service Teams as Information-Processing Systems: Reducing Innovative Uncertainty.
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 46, doi. 10.1177/109467050031004
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- Publication type:
- Article
5
The Impact of Empowerment on Customer Contact Employees' Roles in Service Organizations.
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 66, doi. 10.1177/109467050031005
- By:
- Publication type:
- Article
6
Customer-Employee Rapport in Service Relationships.
- Published in:
- Journal of Service Research, 2000, v. 3, n. 1, p. 82, doi. 10.1177/109467050031006
- By:
- Publication type:
- Article