Advance Pricing of Services and Other Implications of Separating Purchase and Consumption.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 227, doi. 10.1177/109467050023001
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2000 AND VI 2 AND IP 3
Results: 6
1
2
Climbing the Commitment Ladder: The Role of Expectations Disconfirmation on Customers' Behavioral Intentions.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 240, doi. 10.1177/109467050023002
- By:
- Publication type:
- Article
3
A Model for Optimal Delivery Time Guarantees.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 254, doi. 10.1177/109467050023003
- By:
- Publication type:
- Article
4
Teaching an Old Service New Tricks: The Promise of Service Redesign.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 265, doi. 10.1177/109467050023004
- By:
- Publication type:
- Article
5
The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 276, doi. 10.1177/109467050023005
- By:
- Publication type:
- Article
6
Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes.
- Published in:
- Journal of Service Research, 2000, v. 2, n. 3, p. 285, doi. 10.1177/109467050023006
- By:
- Publication type:
- Article