Works matching AU Berry, Leonard L.

Results: 59

Personal Settings in the US Banking Industry: 1983 and 1988.

Published in:

Service Industries Journal, 1990, v. 10, n. 1, p. 5, doi. 10.1080/02642069000000001

By:

Berry, Leonard L.;
Kantak, Donna Massey

Publication type:

Article

Guidelines for Conducting Service Quality Research.

Published in:

Marketing Research, 1990, v. 2, n. 4, p. 34

By:

Parasuraman, A.;
Berry, Leonard L.;
Zeithaml, Valarie A.

Publication type:

Article

Pricing hybrid bundles by understanding the drivers of willingness to pay.

Published in:

Journal of the Academy of Marketing Science, 2018, v. 46, n. 3, p. 497, doi. 10.1007/s11747-017-0546-5

By:

Meyer, Jeffrey;
Shankar, Venkatesh;
Berry, Leonard L.

Publication type:

Article

Reclaiming Healthcare's Healing Mission for a Sustainable Future.

Published in:

Journal of Service Research, 2024, v. 27, n. 1, p. 6, doi. 10.1177/10946705231198024

By:

Berry, Leonard L.;
Yadav, Manjit S.;
Hole, Michael K.

Publication type:

Article

In Reply: Where Reshaping Communications in Healthcare Service Begins.

Published in:

Journal of Service Research, 2023, v. 26, n. 4, p. 517, doi. 10.1177/10946705231194610

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Moore, Sarah G.;
Howard, Chuck;
Attai, Deanna J.

Publication type:

Article

Improving How Clinicians Communicate With Patients: An Integrative Review and Framework.

Published in:

2023

By:

Danaher, Tracey S.;
Berry, Leonard L.;
Howard, Chuck;
Moore, Sarah G.;
Attai, Deanna J.

Publication type:

Literature Review

When the Aims and the Ends of Health Care Misalign.

Published in:

Journal of Service Research, 2022, v. 25, n. 1, p. 160, doi. 10.1177/1094670520975150

By:

Berry, Leonard L.;
Attai, Deanna J.;
Scammon, Debra L.;
Awdish, Rana Lee Adawi

Publication type:

Article

Service Safety in the Pandemic Age.

Published in:

2020

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Aksoy, Lerzan;
Keiningham, Timothy L.

Publication type:

Editorial

You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change.

Published in:

Journal of Service Research, 2015, v. 18, n. 3, p. 336, doi. 10.1177/1094670515582037

By:

Mirabito, Ann M.;
Berry, Leonard L.

Publication type:

Article

Motivating Customers to Adhere to Expert Advice in Professional Services: A Medical Service Context.

Published in:

Journal of Service Research, 2015, v. 18, n. 1, p. 39, doi. 10.1177/1094670514539567

By:

Seiders, Kathleen;
Flynn, Andrea Godfrey;
Berry, Leonard L.;
Haws, Kelly L.

Publication type:

Article

The Effect of the Servicescape on Service Workers.

Published in:

Journal of Service Research, 2008, v. 10, n. 3, p. 220, doi. 10.1177/1094670507310770

By:

Parish, Janet Turner;
Berry, Leonard L.;
Shun Yin Lam

Publication type:

Article

A Fertile Field for Service Research.

Published in:

Journal of Service Research, 2007, v. 10, n. 2, p. 111, doi. 10.1177/1094670507306682

By:

Berry, Leonard L.;
Bendapudi, Neeli

Publication type:

Article

An Empirical Investigation of Customer Satisfaction After Service Failure and Recovery.

Published in:

Journal of Service Research, 2000, v. 3, n. 2, p. 121, doi. 10.1177/109467050032002

By:

McCollough, Michael A.;
Berry, Leonard L.;
Yadav, Manjit S.

Publication type:

Article

Teaching an Old Service New Tricks: The Promise of Service Redesign.

Published in:

Journal of Service Research, 2000, v. 2, n. 3, p. 265, doi. 10.1177/109467050023004

By:

Berry, Leonard L.;
Lampo, Sandra K.

Publication type:

Article

Restoring Customer Confidence.

Published in:

Marketing Health Services, 2004, v. 24, n. 1, p. 14

By:

BERRY, LEONARD L.;
LEIGHTON, JONATHAN A.

Publication type:

Article

Cultivating Service Brand Equity.

Published in:

Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 128, doi. 10.1177/0092070300281012

By:

Berry, Leonard L.

Publication type:

Article

Relationship Marketing of Services--Growing Interest, Emerging Perspectives.

Published in:

Journal of the Academy of Marketing Science, 1995, v. 23, n. 4, p. 236, doi. 10.1177/009207039502300402

By:

Berry, Leonard L.

Publication type:

Article

The Nature and Determinants of Customer Expectations of Service.

Published in:

Journal of the Academy of Marketing Science, 1993, v. 21, n. 1, p. 1

By:

Ziethaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

A Framework for Conducting a Services Marketing Audit.

Published in:

Journal of the Academy of Marketing Science, 1991, v. 19, n. 3, p. 255, doi. 10.1007/BF02726500

By:

Berry, Leonard L.;
Conant, Jeffrey S.;
Parasuraman, A.

Publication type:

Article

Shared decision making with breast cancer patients: impact on patient engagement and fear of recurrence. Protocol for a Danish randomized trial in radiotherapy (DBCG RT SDM).

Published in:

Acta Oncologica, 2021, v. 60, n. 8, p. 1032, doi. 10.1080/0284186X.2021.1921261

By:

Rauff Søndergaard, Stine;
Ellekjær, Louise Baad;
Bechmann, Troels;
Offersen, Birgitte Vrou;
Nielsen, Mette Holck;
Møller, Mette;
Berry, Leonard L.;
Zachariae, Robert;
Dahl Steffensen, Karina

Publication type:

Article

The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment.

Published in:

Quality Management Journal, 2011, v. 18, n. 4, p. 36, doi. 10.1080/10686967.2011.11918334

By:

JANAKIRAMAN, RAMKUMAR;
PARISH, JANET TURNER;
BERRY, LEONARD L.

Publication type:

Article

UM MODELO CONCEITUAL DE QUALIDADE DE SERVIÇO E SUAS IMPLICAÇÕES PARA A PESQUISA NO FUTURO.

Published in:

RAE: Revista de Administração de Empresas, 2006, v. 46, n. 4, p. 96

By:

Parasuraman, A.;
Zeithaml Kenan-Flagler, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Health Care Organizations Should Be as Generous as Their Workers.

Published in:

2021

By:

Berry, Leonard L.;
Awdish, Rana Lee Adawi

Publication type:

Editorial

Service Guarantees Have a Place in Health Care.

Published in:

2019

By:

Berry, Leonard L.

Publication type:

journal article

An Evaluation of Sales Training in the U.S. Banking Industry.

Published in:

Journal of Personal Selling & Sales Management, 1984, v. 4, n. 2, p. 41

By:

Charles M. Futrell;
Berry, Leonard L.;
Bowers, Michael R.

Publication type:

Article

Lessons That Patient-Centered Medical Homes Can Learn From the Mistakes of HMOs.

Published in:

Annals of Internal Medicine, 2010, v. 152, n. 3, p. 182, doi. 10.7326/0003-4819-152-3-201002020-00011

By:

Mirabito, Ann M.;
Berry, Leonard L.

Publication type:

Article

Is it time to reconsider the term "cancer survivor"?

Published in:

Journal of Psychosocial Oncology, 2019, v. 37, n. 4, p. 413, doi. 10.1080/07347332.2018.1522411

By:

Berry, Leonard L.;
Davis, Scott W.;
Godfrey Flynn, Andrea;
Landercasper, Jeffrey;
Deming, Katie A.

Publication type:

Article

Team-Based Care at Mayo Clinic: A Model for ACOs.

Published in:

Journal of Healthcare Management, 2014, v. 59, n. 1, p. 9, doi. 10.1097/00115514-201401000-00003

By:

Berry, Leonard L.;
Beckham, Dan

Publication type:

Article

A Roadmap for Improving Healthcare Service Quality.

Published in:

Journal of Healthcare Management, 2011, v. 56, n. 6, p. 385, doi. 10.1097/00115514-201111000-00007

By:

Kennedy, Denise M.;
Caselli, Richard J.;
Berry, Leonard L.

Publication type:

Article

Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing.

Published in:

Academy of Management Perspectives, 2006, v. 20, n. 2, p. 43, doi. 10.5465/AMP.2006.20591004

By:

Berry, Leonard L.;
Wall, Eileen A.;
Carbone, Lewis P.

Publication type:

Article

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World.

Published in:

Journal of Marketing, 2025, v. 89, n. 2, p. 1, doi. 10.1177/00222429241258495

By:

Berry, Leonard L.;
Danaher, Tracey S.;
Keiningham, Timothy;
Aksoy, Lerzan;
Andreassen, Tor W.

Publication type:

Article

Understanding Service Convenience.

Published in:

Journal of Marketing, 2002, v. 66, n. 3, p. 1, doi. 10.1509/jmkg.66.3.1.18505

By:

Berry, Leonard L.;
Seiders, Kathleen;
Grewal, Dhruv

Publication type:

Article

Learning to Write, Writing to Learn.

Published in:

1998

By:

Berry, Leonard L.;
Clark, Terry

Publication type:

Book Review

The Behavioral Consequences of Service Quality.

Published in:

Journal of Marketing, 1996, v. 60, n. 2, p. 31, doi. 10.1177/002224299606000203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research.

Published in:

Journal of Marketing, 1994, v. 58, n. 1, p. 111, doi. 10.1177/002224299405800109

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Communication and Control Processes in the Delivery of Service Quality.

Published in:

Journal of Marketing, 1988, v. 52, n. 2, p. 35, doi. 10.1177/002224298805200203

By:

Zeithaml, Valarie A.;
Berry, Leonard L.;
Parasuraman, A.

Publication type:

Article

A Conceptual Model of Service Quality and Its Implications for Future Research.

Published in:

Journal of Marketing, 1985, v. 49, n. 4, p. 41, doi. 10.1177/002224298504900403

By:

Parasuraman, A.;
Zeithaml, Valarie A.;
Berry, Leonard L.

Publication type:

Article

Problems and Strategies in Services Marketing.

Published in:

Journal of Marketing, 1985, v. 49, n. 2, p. 33, doi. 10.1177/002224298504900203

By:

Zeithaml, Valarie A.;
Parasuraman, A.;
Berry, Leonard L.

Publication type:

Article

A Behavioral Conception of Retail Image.

Published in:

Journal of Marketing, 1968, v. 32, n. 4, p. 21, doi. 10.2307/1249333

By:

Kunkel, John H.;
Berry, Leonard L.

Publication type:

Article

Marketing in retailing: a research agenda.

Published in:

International Review of Retail, Distribution & Consumer Research, 1990, v. 1, n. 1, p. 5, doi. 10.1080/09593969000000002

By:

Berry, Leonard L.;
Gresham, Larry G.;
Millikin, Norman L.

Publication type:

Article

Patients' Commitment to Their Primary Physician and Why It Matters.

Published in:

Annals of Family Medicine, 2008, v. 6, n. 1, p. 6, doi. 10.1370/afm.757

By:

Berry, Leonard L.;
Parish, Janet Turner;
Janakiraman, Ramkumar;
Ogburn-Russell, Lee;
Couchman, Glen R.;
Rayburn, William L.;
Grisel, Jedidiah

Publication type:

Article

Consumption without ownership: What it means for business.

Published in:

Management Review, 1973, v. 62, n. 9, p. 44

By:

Berry, Leonard L.;
Maricle, Kenneth E.

Publication type:

Article

STRATEGIC TEAMWORK IN HEALTH CARE: THE ESSENTIAL ROLE OF PHYSICIANS.

Published in:

Physician Leadership Journal, 2015, v. 2, n. 2, p. 34

By:

Beckham, J. Daniel;
Berry, Leonard L.;
Feussner, John R.;
Trastek, Victor F.

Publication type:

Article

Service fairness: What it is and why it matters.

Published in:

Academy of Management Executive, 1998, v. 12, n. 2, p. 8, doi. 10.5465/AME.1998.650513

By:

Seiders, Kathleen;
Berry, Leonard L.

Publication type:

Article

Improving service quality in America: Lessons learned.

Published in:

Academy of Management Executive, 1994, v. 8, n. 2, p. 32, doi. 10.5465/AME.1994.9503101072

By:

Berry, Leonard L.;
Parasuraman, A.;
Zeithaml, Valerie A.

Publication type:

Article

IN PURSUIT OF CONSUMER THEORY.

Published in:

Decision Sciences, 1970, v. 1, n. 1/2, p. 25, doi. 10.1111/j.1540-5915.1970.tb00765.x

By:

Berry, Leonard L.;
Kunkel, John H.

Publication type:

Article

Practical Ideas for Improving the Quality of Hospice Care.

Published in:

Journal of Palliative Medicine, 2017, v. 20, n. 5, p. 449, doi. 10.1089/jpm.2017.0016

By:

Berry, Leonard L.;
Connor, Stephen R.;
Stuart, Brad

Publication type:

Article

A Conceptual Framework for the Domain of Evidence-Based Design.

Published in:

Health Environments Research & Design Journal (HERD) (Vendome Group LLC), 2010, v. 4, n. 1, p. 95, doi. 10.1177/193758671000400107

By:

Ulrich, Roger S.;
Berry, Leonard L.;
Xiaobo Quan;
Parish, Janet Turner

Publication type:

Article

Letters to the Editors.

Published in:

2009

By:

Berry, Leonard L.

Publication type:

Letter

Opportunities for Innovation in the Delivery of Interactive Retail Services.

Published in:

Journal of Interactive Marketing, 2010, v. 24, n. 2, p. 155, doi. 10.1016/j.intmar.2010.02.001

By:

Berry, Leonard L.;
Bolton, Ruth N.;
Bridges, Cheryl H.;
Meyer, Jeffrey;
Parasuraman, A.;
Seiders, Kathleen

Publication type:

Article