Works matching AU Fornell, Claes

Results: 52

Conditions under which canonical correlation and redundancy maximization produce identical results.

Published in:

Biometrika, 1989, v. 76, n. 3, p. 618

By:

BUZAS, THOMAS;
FORNELL, CLAES;
RHEE, BYONG-DUK

Publication type:

Article

Do managers know what their customers think and why?

Published in:

Journal of the Academy of Marketing Science, 2017, v. 45, n. 1, p. 37, doi. 10.1007/s11747-016-0487-4

By:

Hult, G.;
Morgeson, Forrest;
Morgan, Neil;
Mithas, Sunil;
Fornell, Claes

Publication type:

Article

Increasing the Organizational Influence of Corporate Consumer Affairs Department.

Published in:

Journal of Consumer Affairs, 1981, v. 15, n. 2, p. 191, doi. 10.1111/j.1745-6606.1981.tb00709.x

By:

Fornell, Claes

Publication type:

Article

THE USE OF CANONICAL CORRECTION ANALYSIS IN ACCOUNTING RESEARCH.

Published in:

Journal of Business Finance & Accounting, 1980, v. 7, n. 3, p. 455, doi. 10.1111/j.1468-5957.1980.tb00213.x

By:

Fornell, Claes;
Larcker, David F.

Publication type:

Article

Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis.

Published in:

Journal of Management Information Systems, 2006, v. 23, n. 3, p. 97, doi. 10.2753/MIS0742-1222230305

By:

MITHAS, SUNIL;
RAMASUBBU, NARAYAN;
KRISHNAN, M. S.;
FORNELL, CLAES

Publication type:

Article

Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework.

Published in:

Journal of Consumer Research, 1995, v. 21, n. 4, p. 695, doi. 10.1086/209428

By:

Johnson, Michael D.;
Anderson, Eugene W.;
Fornell, Claes

Publication type:

Article

Modeling Distance Structures in Consumer Research: Scale Versus Order in Validity Assessment.

Published in:

Journal of Consumer Research, 1990, v. 16, n. 4, p. 479, doi. 10.1086/209233

By:

Denison, Daniel R.;
Fornell, Claes

Publication type:

Article

The Nature and Methodological Implications of the Cognitive Representation of Products.

Published in:

Journal of Consumer Research, 1987, v. 14, n. 2, p. 214, doi. 10.1086/209107

By:

Johnson, Michael D.;
Fornell, Claes

Publication type:

Article

Issues in the Application of Covariance Structure Analysis: A Comment.

Published in:

Journal of Consumer Research, 1983, v. 9, n. 4, p. 443, doi. 10.1086/208938

By:

Fornell, Claes

Publication type:

Article

Industrial Organization and Consumer Satisfaction/Dissatisfaction.

Published in:

Journal of Consumer Research, 1983, v. 9, n. 4, p. 403, doi. 10.1086/208934

By:

Fornell, Claes;
Robinson, William T.

Publication type:

Article

Consistency Criteria and Unidimensionality: An Attempt at Clarification.

Published in:

Advances in Consumer Research, 1989, v. 16, n. 1, p. 321

By:

Bagozzi, Richard P.;
Fornell, Claes

Publication type:

Article

A Test of the Learning Hierarchy in High- and Low-Involvement Situations.

Published in:

Advances in Consumer Research, 1989, v. 16, n. 1, p. 152

By:

Zinkhan, Goerge M.;
Fornell, Claes

Publication type:

Article

A Model and Simple Iterative Algorithm For Redundancy Analysis.

Published in:

Multivariate Behavioral Research, 1988, v. 23, n. 3, p. 349, doi. 10.1207/s15327906mbr2303_4

By:

Fornell, Claes;
Barclay, Donald W.;
Byong-Duk Rhee

Publication type:

Article

CANONICAL CORRELATION ANALYSIS AS A SPECIAL CASE OF A STRUCTURAL RELATIONS MODEL.

Published in:

Multivariate Behavioral Research, 1981, v. 16, n. 4, p. 437, doi. 10.1207/s15327906mbr1604_2

By:

Bagozzi, Richard P.;
Fornell, Claes;
Larcker, David F.

Publication type:

Article

EXTERNAL SINGLE-SET COMPONENTS ANALYSIS OF MULTIPLE CRITERION/MULTIPLE PREDICTOR VARIABLES.

Published in:

Multivariate Behavioral Research, 1979, v. 14, n. 3, p. 323, doi. 10.1207/s15327906mbr1403_3

By:

Fornell, Claes

Publication type:

Article

ARE MARKET PIONEERS INTRINSICALLY STRONGER THAN LATER ENTRANTS?

Published in:

Strategic Management Journal (Wiley-Blackwell) - 1980 to 2009, 1992, v. 13, n. 8, p. 609, doi. 10.1002/smj.4250130804

By:

Robinson, William T.;
Fornell, Claes;
Sullivan, Mary

Publication type:

Article

The Economic and Statistical Significance of Stock Returns on Customer Satisfaction.

Published in:

Marketing Science, 2009, v. 28, n. 5, p. 820, doi. 10.1287/mksc.1090.0505

By:

Fornell, Claes;
Mithas, Sunil;
Morgeson III, Forrest V.

Publication type:

Article

Customer satisfaction, productivity, and profitability: Differences between goods and services.

Published in:

Marketing Science, 1997, v. 16, n. 2, p. 129, doi. 10.1287/mksc.16.2.129

By:

Anderson, Eugene W.;
Fornell, Claes;
Rust, Roland T.

Publication type:

Article

THE QUALITY OF ECONOMIC OUTPUT: EMPIRICAL GENERALIZATIONS ABOUT ITS DISTRIBUTION AND RELATIONSHIP TO MARKET SHARE.

Published in:

Marketing Science, 1995, v. 14, n. 3, p. G203, doi. 10.1287/mksc.14.3.G203

By:

Fornell, Claes

Publication type:

Article

A MODEL FOR CUSTOMER COMPLAINT MANAGEMENT.

Published in:

Marketing Science, 1988, v. 7, n. 3, p. 287, doi. 10.1287/mksc.7.3.287

By:

Fornell, Claes;
Wernerfelt, Birger

Publication type:

Article

The Effect of Customer Satisfaction on Consumer Spending Growth.

Published in:

Journal of Marketing Research (JMR), 2010, v. 47, n. 1, p. 28, doi. 10.1509/jmkr.47.1.28

By:

Fornell, Claes;
Rust, Roland T;
Dekimpe, Marnik G

Publication type:

Article

THE COOPERATIVE VENTURE FORMATION PROCESS: A LATENT VARIABLE STRUCTURAL MODELING APPROACH.

Published in:

Management Science, 1990, v. 36, n. 10, p. 1246, doi. 10.1287/mnsc.36.10.1246

By:

Fornell, Claes;
Lorange, Peter;
Roos, Johan

Publication type:

Article

CONSUMPTION EXPERIENCE AND SALES PROMOTION EXPENDITURE.

Published in:

Management Science, 1985, v. 31, n. 9, p. 1084, doi. 10.1287/mnsc.31.9.1084

By:

Fornell, Claes;
Robinson, William T.;
Wernerfelt, Birger

Publication type:

Article

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship.

Published in:

Journal of Marketing, 2020, v. 84, n. 5, p. 79, doi. 10.1177/0022242920929029

By:

Morgeson III, Forrest V.;
Hult, G. Tomas M.;
Mithas, Sunil;
Keiningham, Timothy;
Fornell, Claes

Publication type:

Article

An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction.

Published in:

Journal of Marketing, 2016, v. 80, n. 5, p. 122, doi. 10.1509/jm.16.0248

By:

Fornell, Claes;
Morgeson III, Forrest V.;
Hult, G. Tomas M.

Publication type:

Article

Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible.

Published in:

Journal of Marketing, 2016, v. 80, n. 5, p. 92, doi. 10.1509/jm.15.0229

By:

Fornell, Claes;
Morgeson III, Forrest V.;
Hult, G. Tomas M.

Publication type:

Article

Reexamining the Market Share--Customer Satisfaction Relationship.

Published in:

Journal of Marketing, 2013, v. 77, n. 5, p. 1, doi. 10.1509/jm.09.0363

By:

Rego, Lopo L.;
Morgan, Neil A.;
Fornell, Claes

Publication type:

Article

Customer Satisfaction and Stock Prices: High Returns, Low Risk.

Published in:

Journal of Marketing, 2006, v. 70, n. 1, p. 3, doi. 10.1509/jmkg.2006.70.1.3

By:

Fornell, Claes;
Mithas, Sunil;
Morgeson III, Forrest V.;
Krishnan, M.S.

Publication type:

Article

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Published in:

Journal of Marketing, 2005, v. 69, n. 4, p. 201, doi. 10.1509/jmkg.2005.69.4.201

By:

Mithas, Sunil;
Krishnan, M. S.;
Fornell, Claes

Publication type:

Article

Customer Satisfaction and Shareholder Value.

Published in:

Journal of Marketing, 2004, v. 68, n. 4, p. 172, doi. 10.1509/jmkg.68.4.172.42723

By:

Anderson, Eugene W.;
Fornell, Claes;
Mazvancheryl, Sanal K.

Publication type:

Article

The American Customer Satisfaction Index: Nature, Purpose, and Findings.

Published in:

Journal of Marketing, 1996, v. 60, n. 4, p. 7, doi. 10.1177/002224299606000403

By:

Fornell, Claes;
Johnson, Michael D.;
Anderson, Eugene W.;
Jaesung Cha;
Bryant, Barbara Everitt

Publication type:

Article

POLITICAL DEMOCRACY -- HOW MANY DIMENSIONS?

Published in:

American Sociological Review, 1983, v. 48, n. 1, p. 136, doi. 10.2307/2095152

By:

Fornell, Claes

Publication type:

Article

Assumptions of the Two-Step Approach.

Published in:

Sociological Methods & Research, 1992, v. 20, n. 3, p. 334, doi. 10.1177/0049124192020003003

By:

Fornell, Claes;
Youjae Yi

Publication type:

Article

Assumptions of the Two-Step Approach to Latent Variable Modeling.

Published in:

Sociological Methods & Research, 1992, v. 20, n. 3, p. 291, doi. 10.1177/0049124192020003001

By:

Fornell, Claes;
Youjae Yi

Publication type:

Article

Customer Satisfaction, Market Share, and Profitability: Findings From Sweden.

Published in:

Journal of Marketing, 1994, v. 58, n. 3, p. 53, doi. 10.1177/002224299405800304

By:

Anderson, Eugene W.;
Fornell, Claes;
Lehmann, Donald R.

Publication type:

Article

A National Customer Satisfaction Barometer: The Swedish Experience.

Published in:

Journal of Marketing, 1992, v. 56, n. 1, p. 6, doi. 10.2307/1252129

By:

Fornell, Claes

Publication type:

Article

The Vicious Circle of Consumer Complaints.

Published in:

Journal of Marketing, 1984, v. 48, n. 3, p. 68, doi. 10.1177/002224298404800307

By:

Fornell, Claes;
Westbrook, Robert A.

Publication type:

Article

Direct Regression, Reverse Regression, and Covariance Structure Analysis.

Published in:

Marketing Letters, 1991, v. 2, n. 3, p. 309, doi. 10.1007/BF00554134

By:

Fornell, Claes;
Byong-Duk Rhee;
Youjae Yi

Publication type:

Article

RESTORING THE PRINCIPLE OF MINIMUM DIFFERENTIATION IN PRODUCT POSITIONING.

Published in:

Journal of Economics & Management Strategy, 1992, v. 1, n. 3, p. 475, doi. 10.1111/j.1430-9134.1992.00475.x

By:

Rhee, Byong-Duk;
Palma, André;
Fornell, Claes;
Thisse, Jacques-François

Publication type:

Article

The Relationship Between Advertising and Product Quality Over the Product Life Cycle: A Contingency Theory.

Published in:

Journal of Marketing Research (JMR), 1988, v. 25, n. 1, p. 64, doi. 10.2307/3172925

By:

Tellis, Gerard J.;
Fornell, Claes

Publication type:

Article

Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis.

Published in:

Journal of Marketing Research (JMR), 1987, v. 24, n. 4, p. 337, doi. 10.2307/3151381

By:

Fornell, Claes;
Wernerfelt, Birger

Publication type:

Article

ANALYSIS OF MESSY DATA, VOLUME I: DESIGNED EXPERIMENTS.

Published in:

1985

By:

Fornell, Claes

Publication type:

Book Review

A Test of Two Consumer Response Scales in Advertising.

Published in:

Journal of Marketing Research (JMR), 1985, v. 22, n. 4, p. 447, doi. 10.2307/3151590

By:

Zinkhan, George M.;
Fornell, Claes

Publication type:

Article

Sources of Market Pioneer Advantages in Consumer Goods Industries.

Published in:

Journal of Marketing Research (JMR), 1985, v. 22, n. 3, p. 305, doi. 10.2307/3151427

By:

Robinson, William T.;
Fornell, Claes

Publication type:

Article

Misapplications of Simulations in Structural Equation Models: Reply to Acito and Anderson.

Published in:

Journal of Marketing Research (JMR), 1984, v. 21, n. 1, p. 113, doi. 10.2307/3151798

By:

Fornell, Claes;
Larcker, David F.

Publication type:

Article

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory.

Published in:

Journal of Marketing Research (JMR), 1982, v. 19, n. 4, p. 440, doi. 10.2307/3151718

By:

Fornell, Claes;
Bookstein, Fred L.

Publication type:

Article

Structural Equation Models With Unobservable Variables and Measurement Error: Algebra and Statistics.

Published in:

Journal of Marketing Research (JMR), 1981, v. 18, n. 3, p. 382, doi. 10.2307/3150980

By:

Fornell, Claes;
Larcker, David F.

Publication type:

Article

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.

Published in:

Journal of Marketing Research (JMR), 1981, v. 18, n. 1, p. 39, doi. 10.2307/3151312

By:

Fornell, Claes;
Larcker, David F.

Publication type:

Article

Patterns of Information Source Usage Among Durable Goods Buyers.

Published in:

Journal of Marketing Research (JMR), 1979, v. 16, n. 3, p. 303, doi. 10.2307/3150704

By:

Westbrook, Robert A.;
Fornell, Claes

Publication type:

Article

Problems in the Interpretation of Canonical Analysis: The Case of Power in Distributive Channels.

Published in:

Journal of Marketing Research (JMR), 1978, v. 15, n. 3, p. 489, doi. 10.2307/3150608

By:

Fornell, Claes

Publication type:

Article