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Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling.
- Published in:
- Mathematics of Operations Research, 2022, v. 47, n. 2, p. 1192, doi. 10.1287/moor.2021.1166
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- Publication type:
- Article
On the Control of Fork-Join Networks.
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- Mathematics of Operations Research, 2019, v. 44, n. 2, p. 532, doi. 10.1287/moor.2018.0935
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- Publication type:
- Article
Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy.
- Published in:
- Mathematics of Operations Research, 2013, v. 38, n. 4, p. 761, doi. 10.1287/moor.2013.0589
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- Publication type:
- Article
Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic.
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- Mathematics of Operations Research, 2008, v. 33, n. 3, p. 606, doi. 10.1287/moor.1070.0303
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- Publication type:
- Article
Asymptotically Optimal Admission Control of a Queue with Impatient Customers.
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- Mathematics of Operations Research, 2008, v. 33, n. 1, p. 167, doi. 10.1287/moor.1070.0287
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- Publication type:
- Article
Optimal Control of a High-Volume Assemble-to-Order System.
- Published in:
- Mathematics of Operations Research, 2006, v. 31, n. 3, p. 453, doi. 10.1287/moor.1060.0196
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- Publication type:
- Article
Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling.
- Published in:
- Queueing Systems, 2021, v. 99, n. 3/4, p. 283, doi. 10.1007/s11134-021-09716-9
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- Publication type:
- Article
Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic.
- Published in:
- Queueing Systems, 2020, v. 94, n. 1/2, p. 147, doi. 10.1007/s11134-019-09641-y
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- Publication type:
- Article
Special issue: In honour of Ward Whitt reaching 75.
- Published in:
- 2018
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- Publication type:
- Editorial
Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects.
- Published in:
- Production & Operations Management, 2019, v. 28, n. 8, p. 2031, doi. 10.1111/poms.13029
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- Publication type:
- Article
Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems.
- Published in:
- Operations Research, 2019, v. 67, n. 6, p. 1738, doi. 10.1287/opre.2018.1838
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- Publication type:
- Article
Routing and Staffing When Servers Are Strategic.
- Published in:
- Operations Research, 2016, v. 64, n. 4, p. 1033, doi. 10.1287/opre.2016.1506
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- Publication type:
- Article
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.
- Published in:
- Operations Research, 2013, v. 61, n. 1, p. 228, doi. 10.1287/opre.1120.1129
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- Publication type:
- Article
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.
- Published in:
- Operations Research, 2010, v. 58, n. 3, p. 624, doi. 10.1287/opre.1090.0777
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- Publication type:
- Article
Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting.
- Published in:
- Operations Research, 2007, v. 55, n. 3, p. 603, doi. 10.1287/opre.1060.0372
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- Publication type:
- Article
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing.
- Published in:
- Production & Operations Management, 2015, v. 24, n. 7, p. 1101, doi. 10.1111/poms.12332
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- Publication type:
- Article
Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns.
- Published in:
- M&SOM: Manufacturing & Service Operations Management, 2021, v. 23, n. 2, p. 346, doi. 10.1287/msom.2019.0836
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- Publication type:
- Article
Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems.
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- M&SOM: Manufacturing & Service Operations Management, 2018, v. 20, n. 2, p. 285, doi. 10.1287/msom.2017.0642
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- Publication type:
- Article
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
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- M&SOM: Manufacturing & Service Operations Management, 2014, v. 16, n. 2, p. 220, doi. 10.1287/msom.2013.0463
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- Publication type:
- Article
Managing Service Systems with an Offline Waiting Option and Customer Abandonment.
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- M&SOM: Manufacturing & Service Operations Management, 2009, v. 11, n. 4, p. 644, doi. 10.1287/msom.1080.0244
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- Publication type:
- Article