A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 725, doi. 10.1111/j.1540-5915.2000.tb00940.x
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- Publication type:
- Article
Works matching IS 00117315 AND DT 2000 AND VI 31 AND IP 3
Results: 7
1
2
Swiftness and Intensity of Administrative Innovation Adoption: An Empirical Study of TQM in Information Systems.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 691, doi. 10.1111/j.1540-5915.2000.tb00939.x
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- Publication type:
- Article
3
A Contingent View of Quality Management--The Impact of International Competition on Quality.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 649, doi. 10.1111/j.1540-5915.2000.tb00938.x
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- Publication type:
- Article
4
Sequential Search and Selection Problem Under Uncertainty.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 627, doi. 10.1111/j.1540-5915.2000.tb00937.x
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- Publication type:
- Article
5
A Framework for Measuring the Importance of Variables with Applications to Management Research and Decision Models.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 595, doi. 10.1111/j.1540-5915.2000.tb00936.x
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- Publication type:
- Article
6
Decision Making in a Standby Service System.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 573, doi. 10.1111/j.1540-5915.2000.tb00935.x
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- Publication type:
- Article
7
Sensitivity Analysis for Dependent Variables.
- Published in:
- Decision Sciences, 2000, v. 31, n. 3, p. 551, doi. 10.1111/j.1540-5915.2000.tb00934.x
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- Publication type:
- Article