Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 457, doi. 10.1111/j.0011-7315.2004.02513.x
- By:
- Publication type:
- Article
Works matching IS 00117315 AND DT 2004 AND VI 35 AND IP 3
Results: 10
1
2
Restaurant Revenue Management at Chevys: Determining the Best Table Mix.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 371, doi. 10.1111/j.0011-7315.2004.02531.x
- By:
- Publication type:
- Article
3
Satisfying and Retaining Customers through Independent Service Representatives.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 527, doi. 10.1111/j.0011-7315.2004.02534.x
- By:
- Publication type:
- Article
4
Service Businesses and Productivity.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 333, doi. 10.1111/j.0011-7315.2004.02558.x
- By:
- Publication type:
- Article
5
Evaluating the Deming Management Model of Total Quality in Services.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 393, doi. 10.1111/j.0011-7315.2004.02569.x
- By:
- Publication type:
- Article
6
The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 349, doi. 10.1111/j.0011-7315.2004.02570.x
- By:
- Publication type:
- Article
7
A Mathematical Model of Service Failure and Recovery Strategies.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 493, doi. 10.1111/j.0011-7315.2004.02597.x
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- Publication type:
- Article
8
Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 551, doi. 10.1111/j.0011-7315.2004.02611.x
- By:
- Publication type:
- Article
9
Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 423, doi. 10.1111/j.0011-7315.2004.02620.x
- By:
- Publication type:
- Article
10
Service Management.
- Published in:
- Decision Sciences, 2004, v. 35, n. 3, p. 325, doi. 10.1111/j.0011-7315.2004.35031.x
- By:
- Publication type:
- Article