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- Title
MEMORY SYSTEMS IN ORGANIZATIONS: AN EMPIRICAL INVESTIGATION OF MECHANISMS FOR KNOWLEDGE COLLECTION, STORAGE AND ACCESS.
- Authors
Olivera, Fernando
- Abstract
This research examines the concept of organizational memory in the context of multi-unit organizations. It addresses the question: how do organizations collect, store and provide access to their experiential knowledge? I develop a framework for organizational memory in geographically distributed settings based on the concept of organizational memory systems and empirically assess the usefulness of this framework in the context of a multinational, business consulting organization. Multiple memory systems were identified, including social networks, knowledge centers and various computer-based systems. I present and discuss findings with respect to the characteristics and perceived effectiveness of these memory systems.
- Subjects
MEMORY; COMPLEX organizations; ORGANIZATIONAL learning; KNOWLEDGE management; COMPUTERS; LEARNING; INTERNATIONAL business enterprises; BUSINESS consultants; EXPERIENCE; CORPORATE culture; SOCIAL networks; INFORMATION resources management
- Publication
Journal of Management Studies (Wiley-Blackwell), 2000, Vol 37, Issue 6, p811
- ISSN
0022-2380
- Publication type
Academic Journal
- DOI
10.1111/1467-6486.00205