Works matching DE "EMOTIONAL labor"


Results: 1275
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    Best-practice complaint management.

    Published in:
    Academy of Management Executive, 2002, v. 16, n. 4, p. 145, doi. 10.5465/AME.2002.8951342
    By:
    • Johnston, Robert;
    • Mehra, Sandy
    Publication type:
    Article
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