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Six sigma matrix and Quality Goal Index ratio in improving the quality of analytical phase in a clinical laboratory.
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- Journal of Laboratory Physicians, 2024, v. 16, n. 4, p. 1, doi. 10.25259/JLP_56_2024
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- Article
La evaluación de los servicios públicos como proxy al análisis de las políticas públicas subnacionales: su calidad y sus tipos en los municipios mexicanos.
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- Gestión y Análisis de Políticas Públicas, Nueva Época (GAPP), 2024, n. 36, p. 60, doi. 10.24965/gapp.11385
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- Article
Retos de la contratación pública local para garantizar la calidad y la innovación en los servicios de atención a las personas.
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- Gestión y Análisis de Políticas Públicas, Nueva Época (GAPP), 2024, n. 36, p. 43, doi. 10.24965/gapp.11423
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- Article
SDN-Based Integrated Satellite Terrestrial Cyber–Physical Networks with 5G Resilience Infrastructure: Future Trends and Challenges.
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- Technologies (2227-7080), 2024, v. 12, n. 12, p. 263, doi. 10.3390/technologies12120263
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- Article
Network Long-Term Evolution Quality of Service Assessment Using a Weighted Fuzzy Inference System.
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- Mathematics (2227-7390), 2024, v. 12, n. 24, p. 3985, doi. 10.3390/math12243985
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- Article
Research on Users' Willingness to Use the Urban Subway Wayfinding Signage System Based on the DeLone & McLean Model Theory: A Case Study of Wuxi Subway.
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- Systems, 2024, v. 12, n. 12, p. 529, doi. 10.3390/systems12120529
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- Article
Performance Analysis of Parallel Free-Space Optical/Radio Frequency Transmissions in Satellite–Aerial–Ground Integrated Network with Power Allocation.
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- Photonics, 2024, v. 11, n. 12, p. 1162, doi. 10.3390/photonics11121162
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- Article
Nexus of Quality Use of Medicines, Pharmacists' Activities, and the Emergency Department: A Narrative Review.
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- Pharmacy, 2024, v. 12, n. 6, p. 163, doi. 10.3390/pharmacy12060163
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- Article
Blockchain-Enabled Pension System Innovations: A Hungarian Case Study on Business Process Management Integration.
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- Computers (2073-431X), 2024, v. 13, n. 12, p. 345, doi. 10.3390/computers13120345
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- Article
Transforming Service Quality in Healthcare: A Comprehensive Review of Healthcare 4.0 and Its Impact on Healthcare Service Quality.
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- Informatics, 2024, v. 11, n. 4, p. 96, doi. 10.3390/informatics11040096
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- Article
Does Fun Matter? Using Chatbots for Customer Services.
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- Informatics, 2024, v. 11, n. 4, p. 94, doi. 10.3390/informatics11040094
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- Article
Gatekeeping or Provider Choice for Sustainable Health Systems? A Literature Review on Their Impact on Efficiency, Access, and Quality of Services.
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- Journal of Market Access & Health Policy, 2024, v. 12, n. 4, p. 378, doi. 10.3390/jmahp12040029
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- Article
Preparation and validation of the content of an instrument to assess the quality of services of reception with risk classification in obstetrics.
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- PLoS ONE, 2024, v. 19, n. 12, p. 1, doi. 10.1371/journal.pone.0315816
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- Article
The More Realism, the Better? How Does the Realism of AI Customer Service Agents Influence Customer Satisfaction and Repeat Purchase Intention in Service Recovery.
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- Behavioral Sciences (2076-328X), 2024, v. 14, n. 12, p. 1182, doi. 10.3390/bs14121182
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- Article
The Effect of Collaborative Learning Service Quality on the Innovative Work Behavior of High-Tech Engineers.
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- Administrative Sciences (2076-3387), 2024, v. 14, n. 12, p. 317, doi. 10.3390/admsci14120317
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- Article
Customer Reviews of Accommodation as an Important Factor in Choosing and Booking Accommodation: Analysis of Conditions in V4 Countries.
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- Administrative Sciences (2076-3387), 2024, v. 14, n. 12, p. 308, doi. 10.3390/admsci14120308
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- Article
Satisfaction of Patients with Multiple Sclerosis Towards the Provision of Healthcare Services at a Tertiary Care Setting in Saudi Arabia.
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- Clinics & Practice, 2024, v. 14, n. 6, p. 2759, doi. 10.3390/clinpract14060217
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- Article
Customer experience and value: A performance view.
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- Performance Improvement, 2009, v. 48, n. 1, p. 37, doi. 10.1002/pfi.20047
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- Article
Pediatric anesthesia in China.
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- Pediatric Anesthesia, 2024, v. 34, n. 9, p. 941, doi. 10.1111/pan.14902
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- Article
La información y el conocimiento y su relación con la calidad de los servicios bibliotecarios: Un estudio de caso.
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- Información, Cultura y Sociedad, 2019, n. 41, p. 169, doi. 10.34096/ics.i41.6495
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- Article
Outstanding Library Media Specialist of the Year!
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- Medium, 2005, v. 30, n. 1, p. 17
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- Article
Promoting Older People's Voices—The Contribution of Social Work to Inter-Disciplinary Research.
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- Social Work in Health Care, 2007, v. 44, n. 1/2, p. 111, doi. 10.1300/J010v44n01_09
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- Article
Editorial: Special Issue - 2020 NC Serials Conference.
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- 2020
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- Editorial
A Survey of User Perceptions of Digital Library E-Quality and Affinity.
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- Serials Review, 2014, v. 40, n. 1, p. 3, doi. 10.1080/00987913.2014.895555
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- Article
Restricted Common Component and Specific Weight Analysis: A Constrained Explorative Approach for the Customer Satisfaction Evaluation.
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- Social Indicators Research, 2021, v. 156, n. 2/3, p. 409, doi. 10.1007/s11205-020-02294-y
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- Article
Assessing the Quality of Service of Water Companies: a 'Benefit of the Doubt' Composite Indicator.
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- Social Indicators Research, 2021, v. 155, n. 1, p. 371, doi. 10.1007/s11205-020-02588-1
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- Article
An Integrated Approach to Select Key Quality Indicators in Transit Services.
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- Social Indicators Research, 2020, v. 149, n. 3, p. 1045, doi. 10.1007/s11205-020-02284-0
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- Article
All we need is...: Reference Budgets as an EU Policy Indicator to Assess the Adequacy of Minimum Income Protection.
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- Social Indicators Research, 2020, v. 148, n. 1, p. 991, doi. 10.1007/s11205-019-02181-1
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- Article
Do Quality of Services and Institutional Image Impact Students' Satisfaction and Loyalty in Higher Education?
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- Social Indicators Research, 2019, v. 146, n. 1/2, p. 91, doi. 10.1007/s11205-018-1927-y
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- Article
Local Decentralization and the Quality of Public Services in Europe.
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- Social Indicators Research, 2019, v. 145, n. 2, p. 755, doi. 10.1007/s11205-019-02113-z
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- Article
Social Wellbeing Among Iranian Caregivers.
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- Social Indicators Research, 2019, v. 141, n. 2, p. 657, doi. 10.1007/s11205-018-1859-6
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- Article
The Europeans' Expectations of Competition Effects in Passenger Rail Transport: A Cross-National Multilevel Analysis.
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- Social Indicators Research, 2016, v. 129, n. 3, p. 1383, doi. 10.1007/s11205-015-1168-2
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- Article
NEO-LIBERALISM AND THE STATE: IMPLICATIONS FOR ECONOMY, SOCIETY AND HUMAN RELATIONS.
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- Social Alternatives, 2006, v. 25, n. 2, p. 8
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- Article
Aboriginal Sovereignty and Self-government.
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- Social Alternatives, 1994, v. 13, n. 1, p. 22
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- Article
Teacher Work Motivation in the Era of Extrinsic Incentives: Performance Goals and Pro-social Commitments in the Service of Equity.
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- Education Policy Analysis Archives / Archivos Analíticos de Políticas Educativas / Arquivos Analíticos de Políticas Educativas, 2017, v. 25, n. 43-52, p. 1, doi. 10.14507/epaa.25.2482
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- Article
Szolgáltatásaink láncolata - belső szolgáltatások rendszere.
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- Tudomanyos es Muszaki Tajekoztatas, 2013, v. 60, n. 4, p. 161
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- Article
Does political decentralization affect income inequality? The role of governance quality.
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- Regional Studies, 2023, v. 57, n. 5, p. 829, doi. 10.1080/00343404.2022.2101634
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- Article
Public Infrastructure Services in the European Union: Challenges for Territorial Cohesion.
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- Regional Studies, 2016, v. 50, n. 2, p. 358, doi. 10.1080/00343404.2015.1044958
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- Article
Product–service innovation and performance: the role of collaborative partnerships and R&D intensity.
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- R&D Management, 2019, v. 49, n. 1, p. 33, doi. 10.1111/radm.12269
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- Article
The Gaps Model and Faculty Services: Quality Analysis Through a “New” Lens.
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- Law Library Journal, 2020, v. 112, n. 1, p. 95
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- Article
A Study on the Quality of Customer Service in Public Banks in Kerala.
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- Finance India, 2006, v. 20, n. 1, p. 209
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- Article
Service Quality & Bank Performance: A Comparison of the UAE National Foreign Banks.
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- Finance India, 2006, v. 20, n. 1, p. 181
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- Article
Navigating the empty shell: the role of articulation work in platform structures.
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- Journal of Computer-Mediated Communication, 2023, v. 28, n. 4, p. 1, doi. 10.1093/jcmc/zmad004
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- Article
Developing the Civically Engaged Student Through Interprofessional Education and Community-Placed Service Learning: Three Years at Cardinal Wellness.
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- Physical Educator, 2023, v. 80, n. 5, p. 540, doi. 10.18666/TPE-2023-V80-I5-11264
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- Article
Monitoring by acoustic emission the mechanical behavior of polystyrene submitted to stress cracking at different temperatures.
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- Polymer Engineering & Science, 2021, v. 61, n. 8, p. 2200, doi. 10.1002/pen.25748
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- Article
Impact of cultural heritage rejuvenation experience quality on perceived value, destination affective attachment, and revisiting intention: evidence from China.
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- Asia Pacific Journal of Tourism Research, 2022, v. 27, n. 2, p. 192, doi. 10.1080/10941665.2022.2046619
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- Article
Authenticity and tourist loyalty: a meta-analysis.
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- Asia Pacific Journal of Tourism Research, 2021, v. 26, n. 12, p. 1331, doi. 10.1080/10941665.2021.1983624
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- Article
Understanding how O2O service synergies drive customer continuance intention: a study of OTAs and hotels.
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- Asia Pacific Journal of Tourism Research, 2021, v. 26, n. 10, p. 1139, doi. 10.1080/10941665.2021.1952461
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- Article
Beyond complainers: reclassifying customers of travel agency regarding post-failure behavior and loyalty performance.
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- Asia Pacific Journal of Tourism Research, 2021, v. 26, n. 3, p. 329, doi. 10.1080/10941665.2020.1862886
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- Article
Religious servicescape and intention to revisit: potential mediators and moderators.
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- Asia Pacific Journal of Tourism Research, 2021, v. 26, n. 3, p. 308, doi. 10.1080/10941665.2020.1862885
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- Article