Works matching Call centers

Results: 5000

Etnografar o ruído em call centers: uma análise situada da actividade dos teleoperadores.

Published in:

Laboreal, 2010, v. 6, n. 1, p. 48, doi. 10.4000/laboreal.9244

By:

Karine Lan Hing Ting

Publication type:

Article

The Human Resource Management in Call Centres: The Development of a Questionnair.

Published in:

Revista de Psicologia del Trabajo y de Las Organizaciones, 2012, v. 28, n. 1, p. 37, doi. 10.5093/tr2012a4

By:

Catanheira, Filipa;
Chambel, María José

Publication type:

Article

O VILIPÊNDIO DA COVID-19 EM CALL E CONTACT CENTRES EM PORTUGAL.

Published in:

E-Cadernos CES, 2023, n. 39, p. 151, doi. 10.4000/eces.8344

By:

ROQUE, ISABEL

Publication type:

Article

GESTÃO DO CONHECIMENTO DE RECLAMAÇÕES DE CLIENTES EM CALL CENTERS.

Published in:

RAM. Mackenzie Management Review / RAM. Revista de Administração Mackenzie, 2009, v. 10, n. 2, p. 135, doi. 10.1590/S1678-69712009000200007

By:

Popadiuk, Silvio

Publication type:

Article

Los call centers y los nuevos trabajos del siglo XXI.

Published in:

CONfines de Relaciones Internacionales y Ciencia Política, 2007, v. 3, n. 5, p. 49

By:

Thirión, Jordy Micheli

Publication type:

Article

As Características da Função e seu Impacto nos Níveis de Satisfação do Funcionário de Contato: um estudo em uma grande empresa de telecomunicações.

Published in:

Revista Brasileira de Gestão de Negócios, 2014, v. 16, n. 53, p. 658, doi. 10.7819/rbgn.v16i52.1553

By:

dos Anjos Grilo Pinto de Sá, Ana Cristina;
Ferreira Lopes de Moura e. Sá, Patrícia Helena

Publication type:

Article

¿Oportunidades de empleo o nuevas formas de trabajo precario? Los call centers de la Zona Metropolitana de Guadalajara.

Published in:

Espiral, 2017, v. 24, n. 69, p. 155

By:

de la Paz Hernández Águila, Elena;
Morales Márquez, Juan José

Publication type:

Article

Talking class, talking race: language, class, and race in the call center industry in South Africa.

Published in:

Social & Cultural Geography, 2012, v. 13, n. 6, p. 551, doi. 10.1080/14649365.2012.704642

By:

Hunter, Mark;
Hachimi, Atiqa

Publication type:

Article

A RECONFIGURAÇÃO ESPACIAL DO SEGMENTO DE CALL CENTER NO BRASIL VISTA A PARTIR DA INSTALAÇÃO DE CENTRAIS DE TELEATIVIDADES NA PARAÍBA.

Published in:

Revista Brasileira de Estudos Urbanos e Regionais, 2019, v. 21, n. 2, p. 371, doi. 10.22296/2317-1529.2019v21n2p371

By:

DE MORAES, ANA CARMEN NAVARRO;
DE OLIVEIRA, ROBERTO VÉRAS

Publication type:

Article

Call centers y sindicalismo en portugal. Un estudio de caso a través de la prensa.

Published in:

Revista Española de Sociología, 2022, v. 31, n. 4, p. 1, doi. 10.22325/fes/res.2022.134

By:

Moral-Martín, J. David

Publication type:

Article

PRÁTICA DE OFFSHORE NOS CALL CENTERS: UM EXEMPLO DE SERVIÇO COM USO INTENSIVO DE TECNOLOGIA DA INFORMAÇÃO.

Published in:

Revista de Administração e Inovação (RAI), 2013, v. 10, n. 2, p. 29, doi. 10.5773/rai.v10i2.614

By:

Ricci, Marlucy Godoy;
Rachid, Alessandra

Publication type:

Article

Ewaluacja systemu wynagradzania jako element zrównoważonego zarządzania kapitałem ludzkim - na przykładzie call center.

Published in:

Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2023, v. 67, n. 4, p. 1, doi. 10.15611/pn.2023.4.01

By:

Beck-Krala, Ewa;
Stańczyk, Izabela;
Kornik, Roman

Publication type:

Article

Análise comparativa entre a carga mental dos operadores de class centar e os indicadores da operação.

Published in:

Revista Producao Online, 2025, v. 25, n. 1, p. 1, doi. 10.14488/1676-1901.v25i1.5293

By:

Ferreira Lopes, Maria José;
Karla Rocha, Miriam;
Monteiro Maia, Macilene Maria;
Cleide de Oliveira, Rayssa;
Harumi Yamashita, Gabrielli

Publication type:

Article

THE INFLUENCE OF TECHNOLOGY ON THE PERFORMANCE OF BRAZILIAN CALL CENTERS.

Published in:

Revista de Gestão da Tecnologia e Sistemas de Informação / Journal of Information Systems & Technology Management, 2010, v. 7, n. 2, p. 335, doi. 10.4301/S1807-17752010000200005

By:

Gião, Paulo Roberto;
Borini, Felipe Mendes;
Oliveira Júnior, Moacir de Miranda

Publication type:

Article

Elementos da transformação digital para criação de valor em serviços de call center, percepção de gestores estratégicos.

Published in:

Revista Espacios, 2024, v. 45, n. 4, p. 201, doi. 10.48082/espacios-a24v45n04p16

By:

BONFIM, Rosemeire P.;
LOIS, Nicolas C.;
ARAÚJO, Ana C. P.

Publication type:

Article

Globalization and the Call Center Industry.

Published in:

International Sociology, 2008, v. 23, n. 2, p. 197, doi. 10.1177/0268580907086376

By:

Abraham, Margaret

Publication type:

Article

La guerra silenciosa en el mundo de los Call Centers.

Published in:

Papeles del CEIC, 2012, n. 1, p. 1

By:

Lisdero, Pedro

Publication type:

Article

Percepção de gestores estratégicos sobre elementos da transformação digital para a criação de valor em serviços de call center: estudo de caso múltiplo.

Published in:

Revista Espacios, 2024, v. 45, n. 4, p. 1, doi. 10.48082/espacios-a24v45n04l01

By:

Caballero Lois, Nicolas;
Cristina Helder, Helga;
Henrique Azevêdo, Paulo;
Giovanni Adaid, Breno

Publication type:

Article

Trabajo decente y call centers: salud laboral y riesgos psicosociales en jaque.

Published in:

Revista Internacional y Comparada de Relaciones Laborales y Derecho del Empleo, 2019, v. 7, n. 4, p. 42

By:

TRIGUERO MARTÍNEZ, Luis Ángel

Publication type:

Article

DETERMINATION OF THE OPTIMAL CONTROLLABLE KEY INDICATOR OF CALL CENTER IN ORDER TO INCREASE EFFICIENCY FOR GENERATING INCOME.

Published in:

Scientific Journal of Astana IT University, 2023, v. 15, p. 5, doi. 10.37943/15SNLS1783

By:

Amirgaliyev, Beibut;
Abdirakhmanova, Meruyert;
Baishemirov, Zharasbek;
Yegemberdiyeva, Gulzhan

Publication type:

Article

El sector de call centers: Estructura y tendencias. Apuntes sobre la situación de México.

Published in:

Frontera Norte, 2012, v. 24, n. 47, p. 145

By:

Thirión, Jordy Micheli

Publication type:

Article

SIMULAÇÃO E OTIMIZAÇÃO DE UM CALL CENTER RECEPTIVO EM UMA EMPRESA DO RAMO DE TECNOLOGIA DA INFORMAÇÃO (TI).

Published in:

Revista Producao Online, 2022, v. 22, n. 1, p. 2452

By:

de Alencastro Becker, Rodrigo;
Sartori Piran, Fabio;
da da Silva, Leandra

Publication type:

Article

Predicting Turnover Intention among Inbound Call Center Workers in the Philippines.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2019, v. 27, n. 2, p. 1339

By:

Ceblano, Kim Audrey B.;
Ofalia, Bernardino C.;
Quinto, Edward Jay M.

Publication type:

Article

Revenue Management Through Dynamic Cross Selling in Call Centers Örmeci and Akşin Revenue Management Through Dynamic Cross Selling in Call Centers.

Published in:

Production & Operations Management, 2010, v. 19, n. 6, p. 742, doi. 10.1111/j.1937-5956.2010.01157.x

By:

Lerzan Örmeci, E.;
Zeynep Akşin, O.

Publication type:

Article

Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules.

Published in:

Production & Operations Management, 2010, v. 19, n. 3, p. 353, doi. 10.1111/j.1937-5956.2009.01097.x

By:

Mehrotra, Vijay;
Ozlük, Ozgür;
Saltzman, Robert

Publication type:

Article

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS.

Published in:

Production & Operations Management, 2003, v. 12, n. 1, p. 46, doi. 10.1111/j.1937-5956.2003.tb00197.x

By:

Green, Linda V.;
Kolesar, Peter J.;
Soares, João

Publication type:

Article

Les antécédents de l'expression d'émotions dans un centre d'appels.

Published in:

Industrial Relations / Relations Industrielles, 2014, v. 69, n. 1, p. 87, doi. 10.7202/1024208ar

By:

Mainhagu, Sébastien;
Moulin, Yves

Publication type:

Article

If and to What Extent Does Organizational Learning Culture Predict Turnover Intentions of Telecommuting Call Center Agents?

Published in:

American Journal of Management, 2023, v. 23, n. 2, p. 62, doi. 10.33423/ajm.v23i2.6054

By:

Pinzon, Enrique A.;
Miller, Linda J.;
Miller, Andrew F.

Publication type:

Article

No Call for Action? Why There Is No Union (Yet) in Philippine Call Centers.

Published in:

Austrian Journal of South-East Asian Studies / Österreichische Zeitschrift für Südostasienwissenschaften, 2013, v. 6, n. 1, p. 140

By:

REESE, NIKLAS;
SOCO-CARREON, JOEFEL

Publication type:

Article

CALL AND SUPPORT CENTRE FOR EDUCATION: OPEN AND DISTANCE EDUCATION FACULTY.

Published in:

Journal of Nature Science & Sustainable Technology, 2015, v. 9, n. 1, p. 19

By:

Demir, Ekrem

Publication type:

Article

Engineering Solution of a Basic Call-Center Model.

Published in:

Management Science, 2005, v. 51, n. 2, p. 221, doi. 10.1287/mnsc.1040.0302

By:

Whitt, Ward

Publication type:

Article

Human resource management in the Spanish call centre sector: the bird cage model of call centre work.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 308, doi. 10.1080/09585192.2012.677463

By:

Martí-Audí, Neus;
Valverde, Mireia;
Heraty, Noreen

Publication type:

Article

The experience of work in India's domestic call centre industry.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 436, doi. 10.1080/09585192.2011.561216

By:

Taylor, Phil;
D'Cruz, Premilla;
Noronha, Ernesto;
Scholarios, Dora

Publication type:

Article

Feeling unsure: quit or stay? Uncovering heterogeneity in employees' intention to leave in Indian call centers.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 1, p. 15, doi. 10.1080/09585192.2012.665067

By:

Das, Diya;
Nandialath, Anup;
Mohan, Ramesh

Publication type:

Article

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions.

Published in:

Journal of Business & Technical Communication, 2013, v. 27, n. 2, p. 123, doi. 10.1177/1050651912468887

By:

Clark, Colin Mackinnon;
Murfett, Ulrike Marianne;
Rogers, Priscilla S.;
Ang, Soon

Publication type:

Article

ÇAĞRI MERKEZİ MÜŞTERİ TEMSİLCİSİNİN İMAJININ MÜŞTERİ MEMNUNİYETİ ÜZERİNDEKİ ROLÜ.

Published in:

Gumushane Universty Electronic Journal of the Faculty of Communication / Gümüshane Üniversitesi Iletisim Fakültesi Elektronik Dergisi, 2017, v. 5, n. 1, p. 118, doi. 10.19145/gumuscomm.291783

By:

Kocabaş, İsmail

Publication type:

Article

Inbound Call Centers and Emotional Dissonance in the Job Demands - Resources Model.

Published in:

Frontiers in Psychology, 2016, p. 1, doi. 10.3389/fpsyg.2016.01133

By:

Molino, Monica;
Emanuel, Federica;
Zito, Margherita;
Ghislieri, Chiara;
Colombo, Lara;
Cortese, Claudio G.;
Welp, Annalena;
Wodociag, Sophie;
Blanco-Donoso, Luis Manuel

Publication type:

Article

Exercise, Character Strengths, Well-Being and Learning Climate in the Prediction of Performance over a Six-Month Period at a Call Center.

Published in:

Frontiers in Psychology, 2014, v. 5, p. 1, doi. 10.3389/fpsyg.2014.00497

By:

Moradi, Saleh;
Nima, Ali A.;
Ricciardi, Max Rapp;
Archer, Trevor;
Garcia, Danilo

Publication type:

Article

LES DÉRIVES DE LA DÉLOCALISATION : L'EXEMPLE DES CENTRES D'APPEL EN TUNISIE.

Published in:

Revue Française du Marketing, 2011, n. 232, p. 77

By:

JALLOUL, Rim;
RABOUDl, Faten

Publication type:

Article

Designing and Implementing a Navicat Database System for a Call Center.

Published in:

International Journal of Advanced Corporate Learning, 2011, v. 4, n. 1, p. 12, doi. 10.3991/ijac.v4i1.1474

By:

Hamtini, T. M.;
Rababah, O. M.

Publication type:

Article

Rate-Based Daily Arrival Process Models with Application to Call Centers.

Published in:

Operations Research, 2016, v. 64, n. 2, p. 510, doi. 10.1287/opre.2016.1484

By:

Oreshkin, Boris N.;
Régnard, Nazim;
L'Ecuyer, Pierre

Publication type:

Article

Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers.

Published in:

Quality & Reliability Engineering International, 2016, v. 32, n. 8, p. 2813, doi. 10.1002/qre.1966

By:

Li, Junxiang;
Liu, Yafen;
Tsung, Fugee;
Huo, Jiazhen;
Su, Qiang

Publication type:

Article

تأثير طرق قياس الأداء على رضا ممثلي مراكز الاستشارات الهاتفية في شركات الاتصالات اليمنية.

Published in:

Al-Balqa Journal for Research & Studies, 2024, v. 27, n. 2, p. 46, doi. 10.35875/212b3652

By:

عبد الخالق طواف;
أحمد الأنسي

Publication type:

Article

Gender commodification and precarity in Portuguese call centres: the (re)production of inequality.

Published in:

Etnográfica: Revista do Centro de Estudos de Antropologia Social, 2014, v. 18, n. 1, p. 5, doi. 10.4000/etnografica.3319

By:

de Matos, Patrícia Alves

Publication type:

Article

'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres.

Published in:

Globalizations, 2013, v. 10, n. 3, p. 397, doi. 10.1080/14747731.2013.787776

By:

Ghosh, Devleena

Publication type:

Article

A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents' Intention to Quit.

Published in:

Journal of Risk & Financial Management, 2021, v. 14, n. 4, p. 1, doi. 10.3390/jrfm14040179

By:

Iwu, Chux Gervase;
Opute, Abdullah Promise;
Aliyu, Olayemi Abdullateef;
Eresia-Eke, Chukuakadibia;
Musikavanhu, Tichaona Buzy;
Jaiyeola, Afeez Olalekan

Publication type:

Article

COVİD-19 PANDEMİ DÖNEMİNDE ÇAĞRI MERKEZLERİNİN ROLÜ VE ÖNEMİ.

Published in:

Journal of Entrepreneurship & Development / Girisimcilik ve Kalkinma Dergisi, 2023, v. 18, n. 2, p. 46

By:

KIRANTI, Hande Nur;
ALBAYRAK, Barış

Publication type:

Article

Practice Summary: Henkel Uses Analytics to Improve Call Center Performance.

Published in:

INFORMS Journal on Applied Analytics, 2024, v. 54, n. 4, p. 357, doi. 10.1287/inte.2021.0106

By:

Maleyeff, John;
Corlu, Canan Gunes

Publication type:

Article

The prevalence and impact of voice problems in call center operators.

Published in:

Journal of Laryngology & Voice, 2013, v. 3, n. 1, p. 3, doi. 10.4103/2230-9748.118696

By:

Devadas, Usha;
Rajashekhar, B.

Publication type:

Article

TÜRKİYE'DE ÇAĞRI MERKEZİ İŞLETMELERİNİN KORONAVİRÜS (COVİD-19) PANDEMİSİ DENEYİMLERİ: "YENİ NORMAL" ÜZERİNE BİR ARAŞTIRMA.

Published in:

Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 2021, v. 26, n. 1, p. 83

By:

ÇATAL, Ömer

Publication type:

Article