Works matching DE "CUSTOMER retention"

Results: 1114

Examining the Impact of Gamification and Customer Experience on Customer Loyalty in E-commerce: Mediating Role of Customer Satisfaction.

Published in:

Journal of Enterprise & Development (JED), 2025, v. 7, n. 1, p. 180, doi. 10.20414/jed.v7i1.12995

By:

Rachmadanty, Alma Dwi;
Muhtar, Aprilia Audiayani;
Agustina, Agustina

Publication type:

Article

Churn management in hospitality.

Published in:

Journal of Big Data, 2025, v. 12, n. 1, p. 1, doi. 10.1186/s40537-025-01204-8

By:

van Leeuwen, Rik;
Do, Hieu Duc;
Koole, Ger

Publication type:

Article

W.H.Y. AAFCS? A Recruitment & Retention Approach.

Published in:

Journal of Family & Consumer Sciences, 2025, v. 117, n. 2, p. 8

By:

Boschetto, Lacee R.;
Turner, Gwen

Publication type:

Article

Churn prediction with GraphSAGE model based on the derived features using RFM and sentiment analysis.

Published in:

Journal of the Chinese Institute of Engineers, 2025, v. 48, n. 4, p. 441, doi. 10.1080/02533839.2025.2478185

By:

Anitha, M. A.;
Sherly, K. K.

Publication type:

Article

تببین نقش میانجی توسعه دانش مشتری نیروی فروش در تأثیر غیر مستقیم جهت گیری جذب و حفظ مشتری بر عملکرد نوآوری.

Published in:

Consumer Behavior Studies Journal / Muṭāli̒āt-i Raftār-i Maṣraf/Kunandah, 2025, v. 11, n. 4, p. 118

By:

محمد صفری;
زهرا کاظمی سراسک

Publication type:

Article

Individual Sellers' Social Media Participation and Sales Performance in Peer-to-Peer Marketplaces: Evidence From a Quasi-Natural Experiment.

Published in:

Production & Operations Management, 2025, v. 34, n. 6, p. 1549, doi. 10.1177/10591478241302768

By:

Tong, Siliang;
Zhang, Yingjie;
Burtch, Gordon;
Lin, Zhijie

Publication type:

Article

Optimizing Employee Attraction and Retention in Hospitality and Tourism: A Systematic Review of Employer Branding Research.

Published in:

Administrative Sciences (2076-3387), 2025, v. 15, n. 5, p. 153, doi. 10.3390/admsci15050153

By:

Kilson, Gabriel Almeida

Publication type:

Article

Customer Retention as a Result of Behavioural Intention: Relationship between Customer Orientation of Service Employee and Service Quality.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2018, v. 26T, p. 243

By:

Ikhsan, Ridho Bramulya;
Prabowo, Hartiwi;
Wiharja, Chandra Kurniawan;
Vional

Publication type:

Article

The Mediating Role of Customer Satisfaction in Customer Retention Model: A Case of Local Automobile Brands in Malaysia.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2016, v. 24, p. 27

By:

Koay, K. Y.;
Derek, O. L. T.

Publication type:

Article

Gender differences of shoppers in the marketing and management of retail agglomerations.

Published in:

Service Industries Journal, 2012, v. 32, n. 6, p. 961, doi. 10.1080/02642069.2011.559725

By:

Teller, Christoph;
Thomson, JenniferA.

Publication type:

Article

The role of customer affection and trust in loyalty rebuilding after service failure and recovery.

Published in:

Service Industries Journal, 2012, v. 32, n. 1, p. 105, doi. 10.1080/02642069.2011.529438

By:

La, Suna;
Choi, Beomjoon

Publication type:

Article

The role of commitment on the customer benefits-loyalty relationship in mobile service industry.

Published in:

Service Industries Journal, 2010, v. 30, n. 14, p. 2293, doi. 10.1080/02642060802629877

By:

Hur, Won-Moo;
Park, Jungkun;
Kim, Minsung

Publication type:

Article

Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry.

Published in:

Service Industries Journal, 2010, v. 30, n. 13, p. 2261, doi. 10.1080/02642060903295669

By:

Wong, KenKwong-Kay

Publication type:

Article

The role of customer values in accepting information technologies in the public information service sector.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1097, doi. 10.1080/02642060802298376

By:

Hsu, Fang-Ming;
Chen, Tser-Yieth;
Wang, Shuwen

Publication type:

Article

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1139, doi. 10.1080/02642060802311286

By:

Kim, Wansoo;
Ok, Chihyung;
Gwinner, KevinPatrick

Publication type:

Article

Service recovery expectation model - from the perspectives of consumers.

Published in:

Service Industries Journal, 2010, v. 30, n. 6, p. 873, doi. 10.1080/02642060801935721

By:

Lin, Wen-Bao

Publication type:

Article

Exploration of lead factors affecting service recovery.

Published in:

Service Industries Journal, 2009, v. 29, n. 11, p. 1529, doi. 10.1080/02642060902793342

By:

Lin, Wen-Bao

Publication type:

Article

Customer-driven philosophy in the banking industry under different ownership status: the case of Greece.

Published in:

Service Industries Journal, 2009, v. 29, n. 5, p. 607, doi. 10.1080/02642060902720014

By:

Papazissimou, LucasG.;
Georgopoulos, Antonios

Publication type:

Article

Service recovery model: the integrated view.

Published in:

Service Industries Journal, 2009, v. 29, n. 5, p. 669, doi. 10.1080/02642060902720162

By:

Lin, Wen-Bao

Publication type:

Article

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study.

Published in:

Service Industries Journal, 2009, v. 29, n. 2, p. 111, doi. 10.1080/02642060802292932

By:

Hu, Hsin-Hui (Sunny);
Kandampully, Jay;
Juwaheer, ThanikaDevi

Publication type:

Article

Does online relationship marketing enhance customer retention and cross-buying?

Published in:

Service Industries Journal, 2008, v. 28, n. 6, p. 769, doi. 10.1080/02642060801988910

By:

Liang, Chiung-Ju;
Chen, Hui-Ju;
Wang, Wen-Hung

Publication type:

Article

Assessing and differentiating the quality of Internet-based services: a case of online banking in Taiwan.

Published in:

Service Industries Journal, 2008, v. 28, n. 5, p. 581, doi. 10.1080/02642060801988092

By:

Yu, Chian-Son

Publication type:

Article

Implementation and Outcomes of Customer Value: A Dyadic Perspective.

Published in:

Service Industries Journal, 2007, v. 27, n. 6, p. 779, doi. 10.1080/02642060701453270

By:

Chen, Shu-Ching;
Quester, PascaleG.

Publication type:

Article

Retaining customers in UK financial services: The retailers' tale.

Published in:

Service Industries Journal, 2005, v. 25, n. 8, p. 1029, doi. 10.1080/02642060500237478

By:

Farquhar, JillianDawes

Publication type:

Article

Marketing Culture and Performance in UK Service Firms.

Published in:

Service Industries Journal, 1999, v. 19, n. 1, p. 152, doi. 10.1080/02642069900000009

By:

Appiah-Adu, Kwaku;
Singh, Satyendra

Publication type:

Article

How Do Online Game Communities Retain Gamers? Social Presence and Social Capital Perspectives.

Published in:

Journal of Computer-Mediated Communication, 2015, v. 20, n. 6, p. 601, doi. 10.1111/jcc4.12141

By:

Tseng, Fan‐Chen;
Huang, Han‐Chung;
Teng, Ching‐I

Publication type:

Article

The Impact of Inaccurate Color on Customer Retention and CRM.

Published in:

Informing Science, 2009, v. 12, p. 105, doi. 10.28945/430

By:

Parker, Kevin R.;
Nitse, Philip S.;
Tay, Albert S. M.

Publication type:

Article

Relationship marketing and customer satisfaction: an information economics perspective.

Published in:

Marketing Theory, 2003, v. 3, n. 1, p. 97, doi. 10.1177/1470593103003001006

By:

Rese, Mario

Publication type:

Article

LEVERAGING LRFM ANALYSIS AND SYNTHETIC DATA FOR CUSTOMER SEGMENTATION USING K-MEANS CLUSTERING.

Published in:

Eduvest: Journal Of Universal Studies, 2025, v. 5, n. 2, p. 3001, doi. 10.59188/eduvest.v5i2.50263

By:

Muhibuddin;
Nababan, Erna Budhiarti;
Fahmi

Publication type:

Article

PROPOSED MARKETING STRATEGY TO INCREASE SALES PERFORMANCE (CASE STUDY: PT. LAKU EMAS INDONESIA).

Published in:

Eduvest: Journal Of Universal Studies, 2023, v. 3, n. 10, p. 1821, doi. 10.59188/eduvest.v3i10.929

By:

Prasetya, Indra

Publication type:

Article

THE EFFECT OF CUSTOMER VALUE AND BRAND AWARENESS ON CUSTOMER RETENTION WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE.

Published in:

Journal Research of Social Science, Economics & Management, 2023, v. 3, n. 2, p. 443, doi. 10.59141/jrssem.v3i02.553

By:

Octavia, Bella;
Riza, Fahrul

Publication type:

Article

Do customer knowledge and customer trust in IDIC affect bank customer retention? Evidence from Indonesia.

Published in:

Journal of Enterprise & Development (JED), 2023, v. 5, n. 3, p. 534, doi. 10.20414/jed.v5i3.7557

By:

Sembiring, Muhammad Simba;
Sembiring, Sisi Maghfirah Rahmah

Publication type:

Article

LIFE AFTER NPS.

Published in:

Marketing Research, 2011, v. 23, n. 2, p. 8

By:

HANSON, RANDY

Publication type:

Article

SCORING SUCCESS.

Published in:

Marketing Research, 2011, v. 23, n. 1, p. 8

By:

Whitlark, David B.;
Rhoads, Gary K.

Publication type:

Article

RANK MATTERS.

Published in:

Marketing Research, 2010, v. 22, n. 3, p. 7

By:

Hofmeyr, Jan;
Parton, Ged

Publication type:

Article

Welcome to the Bazaar.

Published in:

Marketing Research, 2009, v. 21, n. 4, p. 18

By:

Johnson, Grace J.;
Ambrose, Paul J.

Publication type:

Article

Net Promoter Score Fails the Test.

Published in:

Marketing Research, 2008, v. 20, n. 4, p. 28

By:

Sharp, Byron

Publication type:

Article

Advances in Market Segmentation.

Published in:

Marketing Research, 2001, v. 13, n. 1, p. 14

By:

Neal, William D.;
Wurst, John

Publication type:

Article

The Value of Customer Value Analysis.

Published in:

Marketing Research, 1998, v. 10, n. 4, p. 38

By:

Higgins, Kevin T.

Publication type:

Article

Survival analysis.

Published in:

Marketing Research, 1995, v. 7, n. 4, p. 16

By:

Li, Shaomin

Publication type:

Article

Getting a straight answer.

Published in:

Marketing Research, 1995, v. 7, n. 3, p. 4

By:

Waddell, Howard

Publication type:

Article

Determinants of Insurance Awareness and Perceived Value and Their Impact on Unit Linked Insurance Customer Retention with COVID-19 Pandemic as Moderator.

Published in:

Journal of Social Science (2720-9938), 2023, v. 4, n. 2, p. 483, doi. 10.46799/jss.v4i2.532

By:

Antony, Japari;
Budi, Hermana;
Sudaryanto

Publication type:

Article

Measuring Customer Retention in the European Automotive Sector.

Published in:

Central European Management Journal, 2021, v. 29, n. 3, p. 63, doi. 10.7206/cemj.2658-0845.53a

By:

Sliż, Piotr;
Delińska, Liwia

Publication type:

Article

Customer Experience Management: Analysis of Customer Retention in Restaurants in Anambra State, Nigeria.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2023, v. 49, n. 3, p. 1, doi. 10.2478/minib-2023-0013

By:

Nwankwo, Cosmas Anayochukwu;
Kanyangale, MacDonald Isaac

Publication type:

Article

BRAND AS A CUSTOMER VALUE DRIVER: RELATIONSHIPS WITH CUSTOMER ENGAGEMENT.

Published in:

Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych, 2022, v. 43, n. 1, p. 53, doi. 10.2478/minib-2022-0003

By:

Maciejewski, Grzegorz;
Krowicki, Piotr

Publication type:

Article

THE MEDIATING ROLE OF STRATEGY IMPLEMENTATION IN THE RELATIONSHIP BETWEEN CUSTOMER ORIENTATION AND PERFORMANCE.

Published in:

Journal of Global Strategic Management, 2024, v. 18, n. 2, p. 61

By:

ZEHIR, Cemal;
UZMEZ, Ahmet

Publication type:

Article

Celebrating the Past, Analyzing the Future.

Published in:

Lean & Six Sigma Review, 2020, v. 19, n. 3, p. 2

By:

Kovach, Jamison V.

Publication type:

Article

Effect of marketing literacy on the success of entrepreneurial projects.

Published in:

Arab Gulf Journal of Scientific Research, 2024, v. 42, n. 4, p. 1590, doi. 10.1108/AGJSR-06-2023-0266

By:

Elmobayed, Mueen Ghazi;
Al-Hattami, Hamood Mohammed;
Al-Hakimi, Mohammed A.;
Mraish, Walaa Salama;
Al-Adwan, Ahmad Samed

Publication type:

Article

RESEARCH IN CUSTOMER PREFERENCES SELECTING INSURANCE SERVICES: A CASE STUDY OF LITHUANIA.

Published in:

Forum Scientiae Oeconomia, 2017, v. 5, n. 4, p. 49, doi. 10.23762/FSO_VOL5NO4_17_4

By:

TAMULIENË, VILMA;
PILIPAVIČIUS, VYTAUTAS

Publication type:

Article

A Predictive Analytical Study on Factors Enhancing Customer Acquisition and Retention.

Published in:

Review of Professional Management, 2019, v. 17, n. 1, p. 38, doi. 10.20968/rpm/2019/v17/i1/145647

By:

Dudeja, Sahil;
Dixit, Rinku;
Choudhary, Shailee

Publication type:

Article