Technostressors and service employees outcomes: a longitudinal study.

Raza, Ali; Ishaq, Muhammad Ishtiaq; Zia, Haleema; ur-Rehman, Zia; Ahmad, Rehan

This study determines the impact of technostress creators on employee wellbeing dimensions and employee engagement. This study also examines the moderating role of mindfulness and optimism to use technology between technostress creator and employee wellbeing. A longitudinal research design was adopted to collect the data from 286 government employees involved in public dealing during two waves of COVID-19 in Pakistan. The data were assessed using structural equation modeling and Hayes' method to test mediation and moderation. The study findings shed important light on the role of personal resources in reducing stress over a time period. The results conclude that technostress creators negatively influence employee wellbeing dimensions and employee engagement in both waves. Also, personal resources, i.e. mindfulness and optimism to use technology, dampen the negative association of technostress creators on employee wellbeing. One of the significant limitations of this research is collecting the data from employees working in public offices only, whereas this study fills an essential gap by exploring the role of technostressors using a longitudinal study design.

PAKISTAN; EMPLOYEE well-being; LONGITUDINAL method; JOB involvement; STRUCTURAL equation modeling; OFFICES

Service Industries Journal, 2022, Vol 42, Issue 13/14, p1030

0264-2069

Academic Journal

10.1080/02642069.2022.2081685