Works matching DE "CALL center agents"

Results: 243

Job quality in the customer contact centre: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2012, v. 32, n. 2, p. 171, doi. 10.1080/02642069.2010.531120

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Off-shoring in the contact centre industry and employment in the North West of England.

Published in:

Service Industries Journal, 2009, v. 29, n. 2, p. 173, doi. 10.1080/02642060802294920

By:

Peck, Frank;
Cabras, Ignazio

Publication type:

Article

How the cloud rescued California’s health exchange.

Published in:

2024

By:

Cornish, Kevin

Publication type:

Interview

Yessica Jones.

Published in:

Government Technology, 2017, v. 30, n. 4, p. 14

By:

(Jones), Jessica

Publication type:

Article

Algorithms for estimating throughput characteristics in a generalized call center model.

Published in:

Automation & Remote Control, 2016, v. 77, n. 7, p. 1195, doi. 10.1134/S0005117916070067

By:

Stepanov, S.;
Stepanov, M.

Publication type:

Article

The Role of Sports Agents in Men's Basketball in a Small Island State.

Published in:

Journal of New Studies in Sport Management, 2024, v. 5, n. 2, p. 1089, doi. 10.22103/jnssm.2023.21949.1211

By:

Buhagiar, Nazareno;
Muscat, Adele

Publication type:

Article

Marriage and Midnight Work: A Qualitative Study of Unmarried Women Call Center Agents in India.

Published in:

Marriage & Family Review, 2011, v. 47, n. 4, p. 197, doi. 10.1080/01494929.2011.586298

By:

Tara, Shelly;
Ilavarasan, P. Vigneswara

Publication type:

Article

Job quality in call centres in Germany.

Published in:

International Labour Review, 2009, v. 148, n. 4, p. 395, doi. 10.1111/j.1564-913X.2009.00070.x

By:

Weinkopf, Claudia

Publication type:

Article

ÇAĞRI MERKEZİ ÇALIŞANLARININ ZİHİNSEL İŞ YÜKÜ ÜZERİNE NİTEL BİR ARAŞTIRMA.

Published in:

Journal of Mehmet Akif Ersoy University Social Science Institute, 2023, n. 38, p. 17, doi. 10.20875/makusobed.1282274

By:

KAÇMAZ, Duha;
BEKTAŞ, Meral;
ÇİÇEK, Hüseyin

Publication type:

Article

Hope to Despair: The Experience of Organizing Indian Call Centre Employees.

Published in:

Indian Journal of Industrial Relations, 2013, v. 48, n. 3, p. 471

By:

D'Cruz, Premilla;
Noronha, Ernesto

Publication type:

Article

A Commentary on "The Call Center Agent's Performance Paradox: A Mixed-Methods Study of Discourse Strategies and Paradox Resolution".

Published in:

Academy of Management Discoveries, 2019, v. 5, n. 2, p. 205, doi. 10.5465/amd.2018.0096

By:

Mayfield, Jacqueline;
Mayfield, Milton

Publication type:

Article

The Call Center Agent's Performance Paradox: A Mixed-Methods Study of Discourse Strategies and Paradox Resolution.

Published in:

Academy of Management Discoveries, 2019, v. 5, n. 2, p. 152, doi. 10.5465/amd.2016.0024

By:

Clark, Colin M.;
Tan, Mei Ling;
Murfett, Ulrike M.;
Rogers, Priscilla S.;
Ang, Soon

Publication type:

Article

Portraits of Call Centre Employees: Understanding control and identity work.

Published in:

Tamara: Journal for Critical Organization Inquiry, 2015, v. 13, n. 3, p. 5

By:

Frandsen, Sanne

Publication type:

Article

Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors.

Published in:

International Journal of Business & Information, 2014, v. 9, n. 1, p. 61

By:

Chao-Chan Wu;
Na-Ting Liu

Publication type:

Article

Peakedness-Based Staffing for Call Center Outsourcing.

Published in:

Production & Operations Management, 2014, v. 23, n. 3, p. 504, doi. 10.1111/poms.12049

By:

Schrieck, Jean‐Christophe;
Akşin, Zeynep;
Chevalier, Philippe

Publication type:

Article

Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules.

Published in:

Production & Operations Management, 2010, v. 19, n. 3, p. 353, doi. 10.1111/j.1937-5956.2009.01097.x

By:

Mehrotra, Vijay;
Ozlük, Ozgür;
Saltzman, Robert

Publication type:

Article

QUALITY OF WORK LIFE AMONG THE CALL CENTER WORKERS IN INDIA: A CROSS SECTIONAL STUDY.

Published in:

Global Management Review, 2014, v. 9, n. 1, p. 1

By:

Arun Vijay, S.;
Sekar, P. C.;
HemaVidhya, C. S.

Publication type:

Article

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude.

Published in:

Journal of Service Research, 2011, v. 14, n. 2, p. 164, doi. 10.1177/1094670511401007

By:

Umashankar, Nita;
Srinivasan, Raji;
Hindman, Dustin

Publication type:

Article

How Leaders’ Motivation Transfers to Customer Service Representatives.

Published in:

Journal of Service Research, 2011, v. 14, n. 2, p. 214, doi. 10.1177/1094670510397177

By:

Wieseke, Jan;
Kraus, Florian;
Alavi, Sascha H.;
Kessler-Thönes, Tino

Publication type:

Article

Stickley Adhesives.

Published in:

INFORMS Transactions on Education, 2021, v. 21, n. 2, p. 101, doi. 10.1287/ited.2019.0231cs

By:

Maleyeff, John;
Corlu, Canan G.

Publication type:

Article

Undesirable Bodies and Desirable Labor: Documenting the Globalization and Digitization of Transnational American Dreams in Indian Call Centers.

Published in:

Cinema Journal, 2009, v. 49, n. 1, p. 82, doi. 10.1353/cj.0.0164

By:

HUDSON, DALE

Publication type:

Article

In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion.

Published in:

Revista de Administração, 2016, v. 51, n. 2, p. 123, doi. 10.5700/rausp1229

By:

de Oliveira Medeiros, Cintia Rodrigues;
Alcapadipani, Rafael

Publication type:

Article

Handcrafted Careers: How Workers Navigate Racialized Career Pathways in the Craft Beer Industry.

Published in:

Social Problems, 2025, v. 72, n. 2, p. 375, doi. 10.1093/socpro/spae006

By:

Wilson, Eli R

Publication type:

Article

Les antécédents de l'expression d'émotions dans un centre d'appels.

Published in:

Industrial Relations / Relations Industrielles, 2014, v. 69, n. 1, p. 87, doi. 10.7202/1024208ar

By:

Mainhagu, Sébastien;
Moulin, Yves

Publication type:

Article

Contribution à un modèle explicatif de la charge de travail : le cas du service à la clientèle.

Published in:

Industrial Relations / Relations Industrielles, 2013, v. 68, n. 1, p. 46, doi. 10.7202/1014741ar

By:

Fournier, Pierre-Sébastien;
Montreuil, Sylvie;
Villa, Julie

Publication type:

Article

L'expérience de travail en centre d'appels : aux confins de l'engagement et de la distanciation.

Published in:

Industrial Relations / Relations Industrielles, 2010, v. 65, n. 4, p. 654, doi. 10.7202/045590ar

By:

Marcoux, Gilles

Publication type:

Article

Tips to a Healthy Workplace: Call Centers.

Published in:: Professional Safety, 2016, v. 61, n. 4, p. 17
Publication type:: Article

Art as Activism: Empowering Workers and Reviving Unions through Popular Theater.

Published in:

Labor Studies Journal, 2012, v. 37, n. 2, p. 163, doi. 10.1177/0160449X11431895

By:

Guard, Julie;
Martin, D’Arcy;
McGauley, Laurie;
Steedman, Mercedes;
Garcia-Orgales, Jorge

Publication type:

Article

Beyond informality: effectiveness of a new actor for representing call centre workers in Turkey.

Published in:

Industrial Relations Journal, 2015, v. 46, n. 5/6, p. 381, doi. 10.1111/irj.12108

By:

Tartanoğlu, Şafak

Publication type:

Article

Engaging the professional: organising call centre agents in India.

Published in:

Industrial Relations Journal, 2009, v. 40, n. 3, p. 215, doi. 10.1111/j.1468-2338.2009.00522.x

By:

Noronha, Ernesto;
D'Cruz, Premilla

Publication type:

Article

Review of Pennington & Rogerson-Revell (2019): English Pronunciation Teaching and Research: Contemporary Perspectives.

Published in:

2020

By:

Kirkova-Naskova, Anastazija

Publication type:

Book Review

Airline policy for passengers requiring supplemental in-flight oxygen.

Published in:

Respirology, 2009, v. 14, n. 4, p. 589, doi. 10.1111/j.1440-1843.2009.01521.x

By:

WALKER, Jacqueline;
KELLY, Paul T.;
BECKERT, Lutz

Publication type:

Article

If and to What Extent Does Organizational Learning Culture Predict Turnover Intentions of Telecommuting Call Center Agents?

Published in:

American Journal of Management, 2023, v. 23, n. 2, p. 62, doi. 10.33423/ajm.v23i2.6054

By:

Pinzon, Enrique A.;
Miller, Linda J.;
Miller, Andrew F.

Publication type:

Article

Yedekleme Planı ve Kariyer Yönetim Sisteminin, Çalışanın Algıladığı Görev Performansına Etkisi .

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2021, v. 13, n. 3, p. 2715, doi. 10.20491/isarder.2021.1286

By:

YAMAN, Fatih;
ASLAN, Mustafa;
AKSU, Ayhan

Publication type:

Article

Davranışsal Finans Eğilimlerinin Risk Alma Düzeyine Etkisi.

Published in:

Journal of Business Research-Turk / Isletme Arastirmalari Dergisi, 2021, v. 13, n. 2, p. 1016, doi. 10.20491/isarder.2021.1181

By:

AKDENİZ, Şahin;
TURAN, İlkay

Publication type:

Article

No Call for Action? Why There Is No Union (Yet) in Philippine Call Centers.

Published in:

Austrian Journal of South-East Asian Studies / Österreichische Zeitschrift für Südostasienwissenschaften, 2013, v. 6, n. 1, p. 140

By:

REESE, NIKLAS;
SOCO-CARREON, JOEFEL

Publication type:

Article

Call Center Agents and Expatriate Writers: Twin Subjects of New Indian Capital.

Published in:

Ariel: A Review of International English Literature, 2018, v. 49, n. 4, p. 77, doi. 10.1353/ari.2018.0030

By:

Srinivasan, Ragini Tharoor

Publication type:

Article

'I need to switch the job'. Young rural-urban migrants' perceptions about their job during their education to work transition.

Published in:

Journal of Education & Work, 2023, v. 36, n. 4, p. 299, doi. 10.1080/13639080.2023.2174959

By:

Basnet, Neha;
Timmerman, Margaretha C.;
van der Linden, Josje

Publication type:

Article

Security in a sea of insecurity: job security and intention to stay among service sector employees in Turkey.

Published in:

International Journal of Human Resource Management, 2012, v. 23, n. 13, p. 2809, doi. 10.1080/09585192.2011.637067

By:

Zeytinoglu, IşıkU.;
Keser, Aşkın;
Yılmaz, Gözde;
Inelmen, Kıvanç;
Özsoy, Arzu;
Uygur, Duygu

Publication type:

Article

Satisfaction and dimensions of control among call centre customer service representatives.

Published in:

International Journal of Human Resource Management, 2005, v. 16, n. 1, p. 136, doi. 10.1080/0958519042000295000

By:

Rose, Ed;
Wright, Gillian

Publication type:

Article

Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers.

Published in:

Technical Communication, 2012, v. 59, n. 3, p. 179

By:

Beldad, Ardion;
Steehouder, Michaël

Publication type:

Article

Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres.

Published in:

Organization Studies, 2009, v. 30, n. 11, p. 1180, doi. 10.1177/0170840609337955

By:

Nyberg, Daniel

Publication type:

Article

Technical Briefs.

Published in:: 2011
Publication type:: Abstract

Why Customer Service Frustrates Consumers: Using a Tiered Organizational Structure to Exploit Hassle Costs.

Published in:

Marketing Science, 2019, v. 38, n. 3, p. 500, doi. 10.1287/mksc.2019.1149

By:

Dukes, Anthony;
Zhu, Yi

Publication type:

Article

Plithogenic Analysis of the Psychosocial Perceptions of Call Center Operators in Quito.

Published in:

Neutrosophic Sets & Systems, 2024, v. 69, p. 22

By:

Silva-Guzmán, Martha P.;
Barragán-Pazmiño, Bryan M.;
Hernández-Mesa, María J.

Publication type:

Article

Psychological Contracts and Organizational Commitment: The Positive Impact of Relational Contracts on Call Center Operators.

Published in:

Administrative Sciences (2076-3387), 2023, v. 13, n. 4, p. 112, doi. 10.3390/admsci13040112

By:

Fantinelli, Stefania;
Galanti, Teresa;
Guidetti, Gloria;
Conserva, Federica;
Giffi, Veronica;
Cortini, Michela;
Di Fiore, Teresa

Publication type:

Article

Corrigendum: I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge.

Published in:

2021

By:

Hongbo, Li;
Waqas, Muhammad;
Tariq, Hussain;
Nana Abena, Atuahene Antwiwaa;
Akwasi, Opoku Charles;
Ashraf, Sheikh Farhan

Publication type:

Correction Notice

BURNOUT AND QUALITY OF LIFE AMONG CALL CENTRE EXECUTIVES.

Published in:

Journal of Organisation & Human Behaviour, 2012, v. 1, n. 3, p. 43

By:

Sharma, Raman;
Yadav, Ravinder;
Aggarwal, Pallvi;
Singh, Nanika

Publication type:

Article

Resilience as a moderator of the relationship between organizational spirituality and burnout.

Published in:

Contextus: Revista Contemporanea de Economia e Gestao, 2023, v. 21, p. 1, doi. 10.19094/contextus.2023.82314

By:

Silva, Pablo Marlon Medeiros da;
de Sousa, Juliana Carvalho;
de Castro, Ahiram Brunni Cartaxo;
Silva, Arthur William Pereira da;
de Guimarães, Julio Cesar Ferro

Publication type:

Article

SCHEDULING OF AGENTS IN INBOUND MULTILINGUAL CALL CENTERS.

Published in:

Brazilian Journal of Operations & Production Management, 2017, v. 14, n. 2, p. 228, doi. 10.14488/BJOPM.2017.v14.n2.a11

By:

Santanna Barbosa, Luiz Henrique;
Simões Gomes, Carlos Francisco;
Chaves, Maria Cecilia C.

Publication type:

Article