Works matching DE "CONSUMER complaints"

Results: 1099

Baggage Fees and Airline Performance.

Published in:

Transportation Journal (Wiley-Blackwell), 2025, v. 64, n. 2, p. 1, doi. 10.1002/tjo3.70005

By:

Kuang, Wenyi;
Griffis, Stanley;
Whipple, Judith;
Bolumole, Yemisi

Publication type:

Article

The Impact of Online Consumer Complaints on Product Sales: Mediating Role of Product Recalls.

Published in:

Nankai Business Review, 2025, v. 28, n. 5, p. 138

By:

Shi Wen;
Zhao Xue

Publication type:

Article

Ireland ∙ Are Irish Consumers Facing Increased Risks?

Published in:

2025

By:

Thomas, Ian

Publication type:

Report

Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors.

Published in:

Service Industries Journal, 2012, v. 32, n. 14, p. 2203, doi. 10.1080/02642069.2011.582497

By:

de Matos, CelsoAugusto;
Vieira, ValterAfonso;
Veiga, RicardoTeixeira

Publication type:

Article

Explaining consumer complaining behaviour in double deviation scenarios: the banking services.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1659, doi. 10.1080/02642060902793524

By:

Casado-Díaz, AnaB.;
Nicolau-Gonzálbez, JuanL.

Publication type:

Article

Exploring the solution - the contextual effect on consumer dissatisfaction and innovativeness in financial service companies.

Published in:

Service Industries Journal, 2009, v. 29, n. 4, p. 557, doi. 10.1080/02642060802295679

By:

Yang, Szu-Chi;
Tu, Chiayu;
Yang, Suechin

Publication type:

Article

The attribution of service failures: effects on consumer satisfaction.

Published in:

Service Industries Journal, 2009, v. 29, n. 2, p. 127, doi. 10.1080/02642060802293088

By:

Iglesias, Victor

Publication type:

Article

The influence of customer-to-customer interactions and role typology on customer reaction.

Published in:

Service Industries Journal, 2008, v. 28, n. 10, p. 1501, doi. 10.1080/02642060802250310

By:

Wu, CedricHsi-Jui

Publication type:

Article

Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints.

Published in:

Journal of Computer-Mediated Communication, 2012, v. 18, n. 1, p. 62, doi. 10.1111/j.1083-6101.2012.01594.x

By:

Matzat, Uwe;
Snijders, Chris

Publication type:

Article

VOICE AND CHOICE IN HEALTH CARE IN ENGLAND: UNDERSTANDING CITIZEN RESPONSES TO DISSATISFACTION.

Published in:

Public Administration, 2011, v. 89, n. 4, p. 1403, doi. 10.1111/j.1467-9299.2011.01960.x

By:

DOWDING, KEITH;
JOHN, PETER

Publication type:

Article

CONSUMER COMPLAINTS IN PUBLIC SECTOR SERVICES.

Published in:

Public Administration, 1988, v. 66, n. 2, p. 181, doi. 10.1111/j.1467-9299.1988.tb00689.x

By:

Seneviratne, Mary;
Cracknell, Sarah

Publication type:

Article

ERGONOMIC APPLICATIONS REDUCE FATIGUE, MUSCULOSKELETAL COMPLAINTS, HEAT RADIATION, AND INCREASE PRODUCTIVITY OF PIG ROLLERS.

Published in:

Devotion: Journal of Research & Community Service, 2022, v. 3, n. 11, p. 1021, doi. 10.36418/dev.v3i11.210

By:

Ardiyanti, Ni Putu;
Purnawati, Susy;
Adiputra, Nyoman;
Krisna Dinata, I Made;
Ngurah Priambadi, I Gusti

Publication type:

Article

ANALYSIS OF CRISIS COMMUNICATION REGARDING OF ONE-SIDED INSURANCE CLAIM BY PRIDENTIAL INDONESIA.

Published in:

Eduvest: Journal Of Universal Studies, 2025, v. 5, n. 1, p. 1033, doi. 10.59188/eduvest.v5i1.50319

By:

Hidayat, Muhammad Alviansyah;
Putri Paath, Ruth Novarefie;
Adninta, Alya;
Falcao;
Hayunaji

Publication type:

Article

COMMUNICATION PLANNING OF ICONNET 150678 CONTACT CENTER IN HANDLING CUSTOMER COMPLAINTS.

Published in:

Eduvest: Journal Of Universal Studies, 2024, v. 4, n. 8, p. 6542

By:

Suherman, Nadhira Aulyafaza;
Putra, Asaas

Publication type:

Article

ANALYZING THE INFLUENCE OF SOCIAL MEDIA POSTS ON GOVERNMENT POLICY ADOPTION IN PAPUA CITY.

Published in:

Eduvest: Journal Of Universal Studies, 2024, v. 4, n. 3, p. 925, doi. 10.59188/eduvest.v4i3.1071

By:

Gomar, Michael Rooney

Publication type:

Article

exploiting customer dissatisfaction.

Published in:

Marketing Research, 2011, v. 23, n. 2, p. 12

By:

Barwise, Patrick;
Meehan, Seán

Publication type:

Article

What Are Your Customers Saying About you?

Published in:

Marketing Research, 2010, v. 22, n. 4, p. 20

By:

Malhotra, Ynares K.;
Agarwal, James;
Ndubisi, Nelson Oly

Publication type:

Article

FACT.

Published in:: Marketing Research, 2005, v. 17, n. 2, p. 5
Publication type:: Article

The Effect of Service Quality, Price, and Complaint Handling on Customer Satisfaction of ibis budget Daan Mogot hotel.

Published in:

Journal of Social Science (2720-9938), 2024, v. 5, n. 2, p. 405, doi. 10.46799/jss.v5i2.794

By:

Welly, Gusna;
Hardini, Resti;
Digdowiseiso, Kumba;
Mohamad Zaki, Nur Amalina

Publication type:

Article

Ask a Belt: You Have Questions, We Have Experts.

Published in:

Lean & Six Sigma Review, 2019, v. 19, n. 1, p. 26

By:

Smith, Janet

Publication type:

Article

Ask a Belt.

Published in:

Lean & Six Sigma Review, 2019, v. 18, n. 2, p. 26

By:

JAKUBAS, KATE

Publication type:

Article

THE PRINCIPLE OF HARDSHIP: A PRIVATE--PUBLIC PARTNERSHIP TO OBTAINING CREDIT AND MANAGING DEBT.

Published in:

Journal of International & Comparative Law, 2023, v. 10, n. 2, p. 215

By:

Pearson, Gail

Publication type:

Article

THE EFFECTS OF NEGATIVE EMOTIONS AND CORPORATE REPUTATION ON ALTERNATIVE VOICE COMPLAINT BEHAVIOR OF BANK CUSTOMERS.

Published in:

Journal of Marketing & Marketing Research / Pazarlama ve Pazarlama Araştırmaları Dergisi, 2021, v. 14, n. 3, p. 427, doi. 10.15659/ppad.14.3.937203

By:

BAŞGÖZE, Pınar;
ÖZKAN TEKTAŞ, Öznur

Publication type:

Article

Rebalancing Regulation in an Era of Distrust: Telecommunications Industry Ombudsman and Developing Consumer Regulation.

Published in:

Journal of Telecommunications & the Digital Economy, 2023, v. 11, n. 4, p. 137, doi. 10.18080/jtde.v11n4.900

By:

Gebert, Cynthia

Publication type:

Article

Towards a Learner-Centred Approach to Designing Role-Play Instruments for ILP Studies: A Study Based On Complaints.

Published in:

Complutense Journal of English Studies, 2020, v. 28, p. 121, doi. 10.5209/cjes.67055

By:

Beltrán-Palanques, Vicent

Publication type:

Article

Administrative Burden in Federal Student Loan Repayment, and Socially Stratified Access to Income-Driven Repayment Plans.

Published in:

RSF: The Russell Sage Foundation Journal of the Social Sciences, 2023, v. 9, n. 4, p. 86, doi. 10.7758/RSF.2023.9.4.04

By:

GOLDSTEIN, ADAM;
EATON, CHARLIE;
VILLALOBOS, AMBER;
CHAKRABARTI, PARIJAT;
COHEN, JEREMY;
DONNELLY, KATIE

Publication type:

Article

Psychophysiological effects of evaluative language use on Twitter complaints and compliments.

Published in:

Internet Pragmatics, 2024, v. 7, n. 2, p. 193, doi. 10.1075/ip.00092.ruy

By:

Ruytenbeek, Nicolas;
Allaert, Jens;
Vanderhasselt, Marie-Anne

Publication type:

Article

车身前盖内板电泳气泡孔问题的解决.

Published in:

Electroplating & Finishing, 2023, v. 42, n. 16, p. 54, doi. 10.19289/j.1004-227x.2023.16.008

By:

赖云飞;
裴一庆;
贾永红;
许能才;
刘立飞;
周磊;
李文鹏

Publication type:

Article

Complaint Handling and Shoppers' Response Outcomes: An Investigation in the Context of Online Retail.

Published in:

Review of Professional Management, 2018, v. 16, n. 2, p. 25, doi. 10.20968/rpm/2018/vl6/i2/141020

By:

Gupta, Garima;
Aggarwal, Swati

Publication type:

Article

A Study on the Efficiency of Complaint Redressal System Adopted by selected Indian Banks and its Association with the Net Profit Earned.

Published in:

Review of Professional Management, 2017, v. 15, n. 2, p. 15, doi. 10.20968/rpm/2017/v15/i2/163910

By:

Singh, Surinder;
Kaur, Navdeep

Publication type:

Article

VALORES EDUCATIVOS, IDEARIO CONSTITUCIONAL Y DERECHO DE LOS PADRES: LA CUESTIÓN DEL Â«PIN O CENSURA PARENTALÂ».

Published in:

Revista de Derecho Politico, 2021, n. 110, p. 79, doi. 10.5944/rdp.110.2021.30329

By:

CONTRERAS MAZARÍO, JOSÉ M.

Publication type:

Article

The effect of attributions and failure severity on consumer complain behaviors in sharing economy.

Published in:

Cogent Business & Management, 2023, v. 10, n. 3, p. 1, doi. 10.1080/23311975.2023.2275848

By:

Sofia, Regina Deka;
Afiff, Adi Zakaria;
Aruan, Daniel Tumpal Hamonangan

Publication type:

Article

Gauging customers' negative disconfirmation in online post-purchase behaviour: The moderating role of service recovery.

Published in:

Cogent Business & Management, 2022, v. 9, n. 1, p. 1, doi. 10.1080/23311975.2022.2072186

By:

Mazhar, Muhammad;
Hooi Ting, Ding;
Zaib Abbasi, Amir;
Nadeem, Muhammad Aamir;
Abbasi, Haider Ali

Publication type:

Article

Customer satisfaction with complaint responses under the moderation of involvement.

Published in:

Cogent Business & Management, 2021, v. 8, n. 1, p. 1, doi. 10.1080/23311975.2021.1905217

By:

Awa, Hart O.;
Ikwor, Nnachi K.;
Ademe, Doris G.

Publication type:

Article

Are Consumers Disadvantaged or Vulnerable? An Examination of Consumer Complaints to the Better Business Bureau.

Published in:

Journal of Consumer Affairs, 2010, v. 44, n. 1, p. 3, doi. 10.1111/j.1745-6606.2010.01155.x

By:

GARRETT, DENNIS E.;
TOUMANOFF, PETER G.

Publication type:

Article

The Types of Information Contained in Company Reliability Reports from the Better Business Bureau.

Published in:

Journal of Consumer Affairs, 2006, v. 40, n. 1, p. 1, doi. 10.1111/j.1745-6606.2006.00043.x

By:

GARRETT, DENNIS E.

Publication type:

Article

The Consumer as Serf.

Published in:: Journal of Consumer Affairs, 2004, v. 38, n. 1, p. 188, doi. 10.1111/j.1745-6606.2004.tb00472.x
Publication type:: Article

Measuring Consumer Perceptions of Procedural Justice in a Complaint Context.

Published in:

Journal of Consumer Affairs, 2000, v. 34, n. 2, p. 204, doi. 10.1111/j.1745-6606.2000.tb00091.x

By:

Saxby, Carl L.;
Tat, Peter K.;
Johansen, Jane Thompson

Publication type:

Article

Usefulness of economics in explaining consumer complaints.

Published in:

Journal of Consumer Affairs, 1995, v. 29, n. 1, p. 29, doi. 10.1111/j.1745-6606.1995.tb00038.x

By:

Kolodinsky, Jane

Publication type:

Article

Consumer Correspondence: An Exploratory Investigation of Consistency Between Business Policy and Practice.

Published in:

Journal of Consumer Affairs, 1989, v. 23, n. 2, p. 364, doi. 10.1111/j.1745-6606.1989.tb00252.x

By:

martin, Charles L.;
Smart, Denise T.

Publication type:

Article

Determinants of Consumers' Decisions to Seek Third Party Redress: An Empirical Study of Dissatisfied Patients.

Published in:

Journal of Consumer Affairs, 1989, v. 23, n. 2, p. 329, doi. 10.1111/j.1745-6606.1989.tb00251.x

By:

Singh, Jagdip

Publication type:

Article

Postcomplaint Processes: From Organizational Response to Repurchase Behavior.

Published in:

Journal of Consumer Affairs, 1987, v. 21, n. 2, p. 293, doi. 10.1111/j.1745-6606.1987.tb00204.x

By:

Gilly, Mary C.

Publication type:

Article

The Role of Public and Private Complaining in Satisfaction with Problems Resolution.

Published in:

Journal of Consumer Affairs, 1985, v. 19, n. 2, p. 222, doi. 10.1111/j.1745-6606.1985.tb00353.x

By:

Bearden, William O.;
Oliver, Richard L.

Publication type:

Article

Consumer Complaining and Community Involvement: An Exploration of Their Theoretical and Empirical Linkages.

Published in:

Journal of Consumer Affairs, 1984, v. 18, n. 1, p. 64, doi. 10.1111/j.1745-6606.1984.tb00319.x

By:

Warland, Rex H.;
Herrmann, Robert O.;
Moore, Dan E.

Publication type:

Article

Profiling Consumers Who Register Complaints Against Auto Repair Services.

Published in:

Journal of Consumer Affairs, 1983, v. 17, n. 2, p. 315, doi. 10.1111/j.1745-6606.1983.tb00306.x

By:

Bearden, William O.

Publication type:

Article

When Consumers Complain (Book Review).

Published in:

1982

By:

Hyman, Drew

Publication type:

Book Review

Consumer Complaints as Pre-purchase Information: An Evaluation of Better Business Bureau Reports to Consumers.

Published in:

Journal of Consumer Affairs, 1978, v. 12, n. 1, p. 76, doi. 10.1111/j.1745-6606.1978.tb00634.x

By:

Munns, Joyce Matthews

Publication type:

Article

An Analysis of Third Party Consumer Complaint Handling Mechanisms: The Hawaii Office of Consumer Protection.

Published in:

Journal of Consumer Affairs, 1978, v. 12, n. 1, p. 116, doi. 10.1111/j.1745-6606.1978.tb00637.x

By:

Geistfeld, Loren V.;
Choy, Roberta K. M.

Publication type:

Article

Manufacturer's Response to Consumer Complaints on Guaranteed Products.

Published in:

Journal of Consumer Affairs, 1976, v. 10, n. 1, p. 86, doi. 10.1111/j.1745-6606.1976.tb00574.x

By:

Boschung, Milla D.

Publication type:

Article

Demographic Characteristics of Canadian Consumer Complainers.

Published in:

Journal of Consumer Affairs, 1975, v. 9, n. 1, p. 73, doi. 10.1111/j.1745-6606.1975.tb00550.x

By:

Liefeld, J.P.;
Edgecombe, F.H.C.;
Wolfe, Linda

Publication type:

Article