Works matching DE "HOTEL customer services"

Results: 298

The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience.

Published in:

Service Industries Journal, 2009, v. 29, n. 10, p. 1317, doi. 10.1080/02642060903026221

By:

Soltani, Ebrahim;
Lai, Pei-Chun;
Phillips, Paul;
Liao, Ying-Ying

Publication type:

Article

The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel.

Published in:

Service Industries Journal, 2009, v. 29, n. 10, p. 1437, doi. 10.1080/02642060903026262

By:

Tsai, Chien-Wen

Publication type:

Article

Should a lower-price service offer a full-satisfaction guarantee?

Published in:

Service Industries Journal, 2009, v. 29, n. 9, p. 1261, doi. 10.1080/02642060801911102

By:

Wong, Jehn-Yih;
Tsaur, Sheng-Hshiung;
Wang, Chih-Hung

Publication type:

Article

A data envelopment analysis on assessing the competitiveness of Korean hotels.

Published in:

Service Industries Journal, 2009, v. 29, n. 3, p. 367, doi. 10.1080/02642060701849865

By:

Min, Hokey;
Min, Hyesung;
Joo, SeongJong

Publication type:

Article

Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry.

Published in:

Service Industries Journal, 2008, v. 28, n. 4, p. 513, doi. 10.1080/02642060801917646

By:

Chang, Hong-Sheng;
Hsiao, Han-Liang

Publication type:

Article

Books Received.

Published in:: Service Industries Journal, 1995, v. 15, n. 3, p. 375
Publication type:: Article

Serving 'The Guest': Günther Anders at the Grand Seaside Hotel.

Published in:

Marketing Theory, 2009, v. 9, n. 1, p. 55, doi. 10.1177/1470593108100061

By:

Bunzel, Dirk;
Parker, Martin

Publication type:

Article

Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews.

Published in:

Cogent Business & Management, 2021, v. 8, n. 1, p. 1, doi. 10.1080/23311975.2021.1926211

By:

Kaveski Peres, Clérito;
Pacheco Paladini, Edson

Publication type:

Article

One firm's loss is another's gain: capitalizing on other firms' service failures.

Published in:

Journal of the Academy of Marketing Science, 2015, v. 43, n. 5, p. 648, doi. 10.1007/s11747-014-0413-6

By:

Allen, Alexis;
Brady, Michael;
Robinson, Stacey;
Voorhees, Clay

Publication type:

Article

Exploring international customers' luxury service experiences during the COVID-19 pandemic.

Published in:

Tourism & Hospitality Research, 2024, v. 24, n. 4, p. 535, doi. 10.1177/14673584231165939

By:

Hong, EunPyo;
Ahn, Jiseon

Publication type:

Article

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews.

Published in:

Tourism & Hospitality Research, 2023, v. 23, n. 3, p. 420, doi. 10.1177/14673584221145819

By:

Kalnaovakul, Kanapot;
Promsivapallop, Pornpisanu

Publication type:

Article

Factors determining hotel selection: Online behaviour by leisure travellers.

Published in:

Tourism & Hospitality Research, 2011, v. 11, n. 1, p. 83, doi. 10.1057/thr.2010.20

By:

Jones, Peter;
Chen, Meng-Mei

Publication type:

Article

Do hotel customers use a multi-expectation framework in the evaluation of services? A study in Cappadocia, Turkey.

Published in:

Tourism & Hospitality Research, 2010, v. 10, n. 1, p. 59, doi. 10.1057/thr.2009.36

By:

Yilmaz, Ibrahim

Publication type:

Article

Importance of relationships among small accommodation operations around the city of Perth.

Published in:

Tourism & Hospitality Research, 2010, v. 10, n. 1, p. 14, doi. 10.1057/thr.2009.25

By:

Alonso, Abel Duarte

Publication type:

Article

Psychological climate and psychological empowerment: An exploration in a luxury UK hotel group.

Published in:

Tourism & Hospitality Research, 2008, v. 8, n. 4, p. 265, doi. 10.1057/thr.2008.34

By:

Amenumey, Edem K;
Lockwood, Andrew

Publication type:

Article

Exploiting Service Design in Service Quality: Escorting the Customer's Experiential Value in the Journey of a Star-Rated Hotel.

Published in:

Systems, 2023, v. 11, n. 4, p. 206, doi. 10.3390/systems11040206

By:

Chang, Tsen-Yao;
Chiu, Yu-Chieh

Publication type:

Article

Viewing Hotel Industry through Customer Oriented Bureaucracy.

Published in:

Indian Journal of Industrial Relations, 2017, v. 53, n. 1, p. 37

By:

Chakraborty, Shreyashi

Publication type:

Article

Commentary on "Authenticity and the Sharing Economy": Which Airbnb Are We Talking About?.

Published in:

Academy of Management Discoveries, 2018, v. 4, n. 3, p. 373, doi. 10.5465/amd.2018.0071

By:

Guttentag, Daniel

Publication type:

Article

A hotel sustainability business model: evidence from Slovenia.

Published in:

Journal of Sustainable Tourism, 2012, v. 20, n. 5, p. 701, doi. 10.1080/09669582.2011.632092

By:

Mihalič, Tanja;
Žabkar, Vesna;
Cvelbar, LjubicaKnežević

Publication type:

Article

Determining the Role of Hotel Attributes in Building Customer Loyalty Using Importance-Performance Analysis: A Study in the Context of Tourist Nationalities.

Published in:

Journal of Tourism & Services, 2021, v. 12, n. 22, p. 105, doi. 10.29036/jots.v12i22.237

By:

Üngüren, Engin;
Tellioglu, Salih;
Türker, Nazlı

Publication type:

Article

The Causes and Behavior-altering Effects of Hotel Guests' Dissatisfaction.

Published in:

Journal of Tourism & Services, 2015, v. 6, n. 11, p. 28

By:

Kátay, Ákos

Publication type:

Article

Editorial.

Published in:

Journal of Tourism & Services, 2015, v. 6, n. 11, p. 6

By:

Kirá'ová, Alžbeta

Publication type:

Article

Relationship Marketing Model - A Way to Explore Customer Loyalty of Five Star Hotels in Bangladesh.

Published in:

Journal of Tourism & Services, 2015, v. 6, n. 10, p. 64

By:

Sarwari, Sara;
Minar, Tanvir Ahmed;
Chowdhury, Waleed Khan

Publication type:

Article

SERVICE QUALITY OF HOTEL FLATS - EXPERIENCE OF PHILIPINO TOURISTS.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2017, v. 8, n. 7, p. 1

By:

MADHAVAN, MAYA;
GEORGE, A. P.

Publication type:

Article

ANTECEDENTS AND CONSEQUENCES OF CUSTOMER RELATIONSHIP MANAGEMENT IN HOTEL INDUSTRY.

Published in:

CLEAR International Journal of Research in Commerce & Management, 2014, v. 5, n. 9, p. 19

By:

KRISHNAMOORTHY, V.;
SRINIVASAN, R.

Publication type:

Article

A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT IN HOTEL INDUSTRY: A CASE STUDY OF HOTEL SERVICES IN GUNTUR CITY, AP.

Published in:

2013

By:

RAMAIAH, T. SITA

Publication type:

Case Study

THE STUDY OF COMPLAINTS RECORDED IN A ACCOMMODATION UNIT.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2017, v. 19, n. 3, p. 145

By:

MARINA, MAREAN;
DIANA, MARIN

Publication type:

Article

WAYS TO DIVERSIFY TOURISM SERVICES IN CARAS-SEVERIN COUNTY.

Published in:

Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2015, v. 17, n. 4, p. 7

By:

TUŢĂ, LOREDANA;
MICU, CRISTINA

Publication type:

Article

OTEL ATMOSFERININ TURISTLERIN BEKLENTI VE ALGILAMALARI ÜZERINDEKI ETKISİ: BOZCAADA’DA BİR UYGULAMA.

Published in:

Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 297

By:

AKSU, Murat;
BOZOK, Düriye

Publication type:

Article

OTEL İŞLETMELERİNDE ÖRGÜTSEL İLETİŞİMİN ÇALIŞANLARIN HİZMET KALİTESİNE ETKİSİ VE MARDİN’DE BİR UYGULAMA.

Published in:

Balikesir University Journal of Social Sciences Institute, 2011, v. 14, n. 26, p. 299

By:

Eroğluer, Kemal

Publication type:

Article

Çocuklu Ailelerin Otel İşletmesi Seçiminde Etkili Olan Faktörler:Afyonkarahisar'da Bir Uygulama.

Published in:

Journal of Management & Economics / Yönetim ve Ekonomi, 2010, v. 17, n. 2, p. 159

By:

Emır, Oktay;
Pekyaman, Asuman

Publication type:

Article

Living as God's Stewards: Exploring Some Theological Foundations.

Published in:

Australasian Catholic Record, 2013, v. 90, n. 1, p. 22

By:

Pascoe, David

Publication type:

Article

MÜŞTERİ SADAKATİ İLE MÜŞTERİ TATMİNİ ARASINDAKİ İLİŞKİYİ BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA.

Published in:

Selcuk University Social Sciences Institute Journal, 2008, v. 19, p. 167

By:

Çati, Kahraman;
Koçoğlu, Cenk Murat

Publication type:

Article

Mandarin Oriental delivers hotel services via cloud.

Published in:

ComputerWorld Hong Kong, 2014, p. 60

By:

Ko, Carol

Publication type:

Article

The Impact of Corporate Social Responsibility on Customer Satisfaction and Loyalty: A Case Study of the Hotel Industry in Thailand.

Published in:

Asia-Pacific Social Science Review, 2018, v. 18, n. 2, p. 347

By:

Puriwat, Wilert;
Tripopsakul, Suchart

Publication type:

Article

Opinion mining of hotel customer-generated contents in Chinese weblogs.

Published in:

Current Issues in Tourism, 2015, v. 18, n. 5, p. 477, doi. 10.1080/13683500.2013.841656

By:

Chiu, Chaochang;
Chiu, Nan-Hsing;
Sung, Re-Jiau;
Hsieh, Pei-Yu

Publication type:

Article

Customer relationship management in hotels: examining critical success factors.

Published in:

Current Issues in Tourism, 2014, v. 17, n. 5, p. 387, doi. 10.1080/13683500.2013.805734

By:

Padilla-Meléndez, Antonio;
Garrido-Moreno, Aurora

Publication type:

Article

Development and validation of the customer empowerment scale in hotel service recovery.

Published in:

Current Issues in Tourism, 2013, v. 16, n. 4, p. 369, doi. 10.1080/13683500.2012.699511

By:

Pranić, Ljudevit;
Roehl, WesleyS.

Publication type:

Article

Analysing the Relevance of Green Hotels in the Indian Hospitality Sector.

Published in:

AVAHAN: A Journal on Hospitality &Tourism, 2017, v. 5, n. 1, p. 100

By:

Abraham, Sherry;
P. S., Sibi

Publication type:

Article

OPINION MINING FOR HOTEL RATING THROUGH REVIEWS USING DECISION TREE CLASSIFICATION METHOD.

Published in:

International Journal of Advanced Research in Computer Science, 2018, v. 9, n. 2, p. 180, doi. 10.26483/ijarcs.v9i2.5654

By:

Gupta, Shelly;
Jain, Shubhangi;
Gupta, Shivani;
Shruti;
Chauhan, Aakriti

Publication type:

Article

Exploring the Hotel Service Personnel's Cognitive Implications toward Service Attributes and Ethics.

Published in:

Human Factors & Ergonomics in Manufacturing & Service Industries, 2014, v. 24, n. 1, p. 14, doi. 10.1002/hfm.20349

By:

Lin, Chin‐Feng

Publication type:

Article

MEETING AND EXCEEDING GUEST EXPECTATIONS: THE INFLUENCING ROLE OF TECHNOLOGY IN BAHAMIAN HOTELS.

Published in:

Journal of Tourism Challenges & Trends, 2018, v. 11, p. 5

By:

SPENCER, Andrew J.;
CHEVERS, Delroy A.

Publication type:

Article

TOURISTS ATTITUDES, PREFERENCES AND OPINIONS REGARDING THE SERVICES PROVIDED BY HOTELS LOCATED IN THE ROMANIAN CENTER DEVELOPMENT REGION.

Published in:

Studia Universitatis Babes-Bolyai, Negotia, 2010, v. 3, p. 121

By:

Kulcsár, Erika

Publication type:

Article

A Room with a Viewpoint Revisited: Descriptive Norms and Hotel Guests' Towel Reuse Behavior.

Published in:

PLoS ONE, 2014, v. 9, n. 8, p. 1, doi. 10.1371/journal.pone.0104086

By:

Bohner, Gerd;
Schlüter, Lena E.

Publication type:

Article

Design, development, and evaluation of a chatbot for hospitality services assistance in Spanish.

Published in:

Acta Universitaria, 2023, n. 33, p. 1, doi. 10.15174/au.2023.3645

By:

Ramirez-Villaseñor, Edgar Paul;
Pérez-Espinosa, Humberto;
Álvarez-Carmona, Miguel A.;
Aranda, Ramón

Publication type:

Article

The Impact of Culture on Self-Service on Technology Adoption in the Hotel Industry.

Published in:

International Journal of Hospitality & Tourism Administration, 2002, v. 3, n. 3, p. 59, doi. 10.1300/J149v03n03_06

By:

Fisher, Greg;
Beatson, Amanda

Publication type:

Article

Exploring the role of brand identification and brand love in generating higher levels of brand loyalty.

Published in:

Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 111, doi. 10.1177/1356766715604663

By:

Alnawas, Ibrahim;
Altarifi, Shadi

Publication type:

Article

Stereotyping – Predispositions, activations and applications in cross-cultural service interactions.

Published in:

Journal of Vacation Marketing, 2016, v. 22, n. 2, p. 98, doi. 10.1177/1356766715604661

By:

Cheok, Jason;
Aleti (né Watne), Torgeir;
Hede, Anne-Marie

Publication type:

Article

Dimensions and basic emotions.

Published in:

Journal of Vacation Marketing, 2015, v. 21, n. 4, p. 351, doi. 10.1177/1356766715580869

By:

Pelegrín-Borondo, Jorge;
Juaneda-Ayensa, Emma;
González-Menorca, Leonor;
González-Menorca, Carlos

Publication type:

Article

Price fairness perceptions and hotel customers’ behavioral intentions.

Published in:

Journal of Vacation Marketing, 2015, v. 21, n. 3, p. 262, doi. 10.1177/1356766715573651

By:

El Haddad, Rania;
Hallak, Rob;
Assaker, Guy

Publication type:

Article