Works matching DE "TELEPHONE in business"

Results: 79

Perceived customer contact centre quality: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2011, v. 31, n. 8, p. 1347, doi. 10.1080/02642060903437584

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises.

Published in:

Service Industries Journal, 2011, v. 31, n. 4, p. 613, doi. 10.1080/02642069.2010.504301

By:

Jaaron, AyhamA.M.;
Backhouse, ChrisJ.

Publication type:

Article

DOLLAR$ FOR DIALING.

Published in:

Government Technology, 2012, v. 25, n. 6, p. 18

By:

Brown, Justine

Publication type:

Article

Low-cost and high-performance: VoIP monitoring and full-data retention at multi-Gb/s rates using commodity hardware.

Published in:

International Journal of Network Management, 2014, v. 24, n. 3, p. 181, doi. 10.1002/nem.1858

By:

García‐Dorado, José Luis;
Santiago del Río, Pedro M.;
Ramos, Javier;
Muelas, David;
Moreno, Victor;
López de Vergara, Jorge E.;
Aracil, Javier

Publication type:

Article

The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research.

Published in:

Production & Operations Management, 2007, v. 16, n. 6, p. 665, doi. 10.1111/j.1937-5956.2007.tb00288.x

By:

Aksin, Zeynep;
Armony, Mor;
Mehrotra, Vijay

Publication type:

Article

Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System.

Published in:

Production & Operations Management, 2007, v. 16, n. 1, p. 13, doi. 10.1111/j.1937-5956.2007.tb00164.x

By:

Green, Linda V.;
Kolesar, Peter J.;
Whitt, Ward

Publication type:

Article

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism.

Published in:

Production & Operations Management, 2006, v. 15, n. 1, p. 88, doi. 10.1111/j.1937-5956.2006.tb00005.x

By:

Whitt, Ward

Publication type:

Article

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS.

Published in:

Production & Operations Management, 2003, v. 12, n. 1, p. 46, doi. 10.1111/j.1937-5956.2003.tb00197.x

By:

Green, Linda V.;
Kolesar, Peter J.;
Soares, João

Publication type:

Article

THE MANY CALL CENTERS AT TEEN MANIA.

Published in:: Business Case Journal, 2009, v. 16, n. 1, p. 1
Publication type:: Article

The Medical Call Center.

Published in:

Marketing Health Services, 1999, v. 19, n. 2, p. 25

By:

Stier, Richard D.

Publication type:

Article

Phone traffic out of control? How to stop the madness.

Published in:

Urology Times, 2007, v. 35, n. 5, p. 51

By:

Capko, Judy

Publication type:

Article

The effects of videoconference, telephone, and face-to-face media on interviewer and applicant judgments in employment interviews.

Published in:

Journal of Management, 2001, v. 27, n. 3, p. 363, doi. 10.1177/014920630102700308

By:

Straus, Susan G.;
Milesb, Jeffrey A.;
Levesquec, Laurie L.

Publication type:

Article

Do cultural differences explain differences in attitudes towards unions? Culture and attitudes towards unions among call centre workers in Britain and India.

Published in:

Industrial Relations Journal, 2014, v. 45, n. 1, p. 56, doi. 10.1111/irj.12042

By:

Sarkar, Santanu;
Charlwood, Andy

Publication type:

Article

Models and Approximations for Call Center Design.

Published in:

Methodology & Computing in Applied Probability, 2003, v. 5, n. 2, p. 159, doi. 10.1023/A:1024501601020

By:

Jagerman, David L.;
Melamed, Benjamin

Publication type:

Article

On a Two-Queue Priority System with Impatience and its Application to a Call Center.

Published in:

Methodology & Computing in Applied Probability, 1999, v. 1, n. 2, p. 191, doi. 10.1023/A:1010009304213

By:

Brandt, Andreas;
Brandt, Manfred

Publication type:

Article

Call Center Outsourcing Contracts Under Information Asymmetry.

Published in:

Management Science, 2008, v. 54, n. 4, p. 793, doi. 10.1287/mnsc.1070.0804

By:

Hasija, Sameer;
Pinker, Edieal J.;
Shumsky, Robert A.

Publication type:

Article

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach.

Published in:

Management Science, 2008, v. 54, n. 2, p. 266, doi. 10.1287/mnsc.1070.0776

By:

Soyer, Refik;
Tarimcilar, M. Murat

Publication type:

Article

Predicting Queueing Delays.

Published in:

Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870

By:

Whitt, Ward

Publication type:

Article

Improving Service by Informing Customers About Anticipated Delays.

Published in:

Management Science, 1999, v. 45, n. 2, p. 192, doi. 10.1287/mnsc.45.2.192

By:

Whitt, Ward

Publication type:

Article

Asymptotic Inference for Waiting Times and Patiences in Queues with Abandonment.

Published in:

Communications in Statistics: Simulation & Computation, 2009, v. 38, n. 2, p. 318, doi. 10.1080/03610910802491734

By:

Gorst-rasmussen, Anders;
Hansen, MartinB.

Publication type:

Article

Non-parametric modelling of time-varying customer service times at a bank call centre.

Published in:

Applied Stochastic Models in Business & Industry, 2006, v. 22, n. 3, p. 297, doi. 10.1002/asmb.618

By:

Shen, Haipeng;
D. Brown, Lawrence

Publication type:

Article

Understanding Personal Determinants in the Adoption of Telesurveillance in Elder Home Care by Community Health Workers.

Published in:

Journal of Community Practice, 2007, v. 15, n. 3, p. 99, doi. 10.1300/J125v15n03_06

By:

Vincent, Claude;
Reinharz, Daniel;
Deaudelin, Isabelle;
Garceau, Mathieu;
Talbot, Lise R.

Publication type:

Article

Globalising Call Centre Capital: Gender, Culture and Work Identity.

Published in:

Labour & Industry, 2004, v. 14, n. 3, p. 59, doi. 10.1080/10301763.2004.10669294

By:

van den Broek, Diane

Publication type:

Article

Human resource management in the Spanish call centre sector: the bird cage model of call centre work.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 308, doi. 10.1080/09585192.2012.677463

By:

Martí-Audí, Neus;
Valverde, Mireia;
Heraty, Noreen

Publication type:

Article

The experience of work in India's domestic call centre industry.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 436, doi. 10.1080/09585192.2011.561216

By:

Taylor, Phil;
D'Cruz, Premilla;
Noronha, Ernesto;
Scholarios, Dora

Publication type:

Article

Reaching and treating Spanish-speaking smokers through the National Cancer Institute's Cancer Information Service. A randomized controlled trial.

Published in:

2007

By:

Wetter, David W.;
Mazas, Carlos;
Daza, Patricia;
Nguyen, Lynne;
Fouladi, Rachel T.;
Li, Yisheng;
Cofta-Woerpel, Ludmila

Publication type:

journal article

MEASURING TELEPHONE APPREHENSION.

Published in:

Management Communication Quarterly, 1990, v. 4, n. 2, p. 198, doi. 10.1177/0893318990004002004

By:

Reinsch, N.L.;
Steele, Cam Monroe;
Lewis, Phillip V.;
Stano, Michael;
Beswick, Raymond W.

Publication type:

Article

AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers.

Published in:

Interfaces, 1994, v. 24, n. 1, p. 6, doi. 10.1287/inte.24.1.6

By:

Brigandi, Anthony J.;
Dargon, Dennis R.;
Sheenan, Michael J.;
Spencer III, Thomas

Publication type:

Article

SPREMLJANJE KAKOVOSTI STORITEV V KLICNIH CENTRIH.

Published in:

Our Economy / Nase Gospodarstvo, 2007, v. 53, n. 3/4, p. 100

By:

Kolar, Tomaž;
Kolar, Iztok

Publication type:

Article

Nursing on the line: Experiences from England and Quebec (Canada).

Published in:

Human Relations, 2005, v. 58, n. 1, p. 5, doi. 10.1177/0018726705050933

By:

Collin-Jacques, Caroline;
Smith, Chris

Publication type:

Article

Two Issues in Setting Call Centre Staffing Levels.

Published in:

Annals of Operations Research, 2001, v. 108, n. 1-4, p. 175, doi. 10.1023/A:1016015213287

By:

Chen, Bert P. K.;
Henderson, Shane G.

Publication type:

Article

Designing and Implementing a Navicat Database System for a Call Center.

Published in:

International Journal of Advanced Corporate Learning, 2011, v. 4, n. 1, p. 12, doi. 10.3991/ijac.v4i1.1474

By:

Hamtini, T. M.;
Rababah, O. M.

Publication type:

Article

Examining Internet Data Centers in Malaysia.

Published in:

Journal of Internet Commerce, 2004, v. 3, n. 1, p. 47, doi. 10.1300/J179v03n01_04

By:

Loh, H. P.;
Tan, S. H.;
Sulaiman, Ainin

Publication type:

Article

Dialling for donations: practices and actions in the telephone solicitation of human tissues.

Published in:

2009

By:

Elizabeth Weathersbee T;
Maynard DW

Publication type:

Journal Article

Styling the worker: Gender and the commodification of language in the globalized service economy.

Published in:

Journal of Sociolinguistics, 2000, v. 4, n. 3, p. 323, doi. 10.1111/1467-9481.00119

By:

Cameron, Deborah

Publication type:

Article

Globalization and the Call Center Industry.

Published in:

International Sociology, 2008, v. 23, n. 2, p. 197, doi. 10.1177/0268580907086376

By:

Abraham, Margaret

Publication type:

Article

Revenue Cycle Management--Part II.

Published in:

Physician Executive, 2003, v. 29, n. 4, p. 56

By:

Weymier, Rick E.

Publication type:

Article

Taming your telephone.

Published in:

Physician Executive, 1995, v. 21, n. 4, p. 28

By:

Casebolt, John M.

Publication type:

Article

Staffing and Control of Instant Messaging Contact Centers.

Published in:

Operations Research, 2013, v. 61, n. 2, p. 328, doi. 10.1287/opre.1120.1151

By:

Jun Luo;
Jiheng Zhang

Publication type:

Article

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.

Published in:

Operations Research, 2009, v. 57, n. 5, p. 1189, doi. 10.1287/opre.1080.0651

By:

Mandelbaum, Avishai;
Zeltyn, Sergey

Publication type:

Article

Attraction et rétention des centres d'appels sur les territoires.

Published in:

Canadian Journal of Regional Science / Revue Canadienne des Sciences Régionales, 2011, v. 34, n. 2-3, p. 91

By:

Pierre, Xavier;
Tremblay, Diane-Gabrielle

Publication type:

Article

National Industrial Relations and Local Bargaining Power in the US and German Telecommunications Industries.

Published in:

European Journal of Industrial Relations, 2008, v. 14, n. 3, p. 265, doi. 10.1177/0959680108094135

By:

Doellgast, Virginia

Publication type:

Article

The Political Economy of Trade Union Strategies in Austria and Germany: The Case of Call Centres.

Published in:

European Journal of Industrial Relations, 2008, v. 14, n. 1, p. 24, doi. 10.1177/0959680107086110

By:

Hoist, Hajo

Publication type:

Article

Meta Magnificent.

Published in:

Journal of Property Management, 2004, v. 69, n. 4, p. 32

By:

Morey, Scott

Publication type:

Article

18. Research and Research Techniques.

Published in:

1964

By:

Fox, Harold W.;
Spencer, Ulric M.;
Kahler, Ruel;
Penn Jr., William S.;
Schutte, Thomas F.;
King, Robert L.;
Fisk, George;
Hindersman, Charles H.;
Marks, Norton E.

Publication type:

Abstract

Why Bother to Decrease Interview Refusals?

Published in:

Journal of Marketing, 1964, v. 28, n. 2, p. 67, doi. 10.2307/1248895

By:

Hughes, Charles J.

Publication type:

Article

Conditioning Effects from Repeated Household Interviews.

Published in:

Journal of Marketing, 1964, v. 28, n. 2, p. 51, doi. 10.2307/1248891

By:

Neter, John;
Waksberg, Joseph

Publication type:

Article

The impact of offshored and outsourced call service centers on customer appraisals.

Published in:

Marketing Letters, 2008, v. 19, n. 1, p. 13, doi. 10.1007/s11002-007-9025-y

By:

Bharadwaj, Neeraj;
Roggeveen, Anne

Publication type:

Article

A Simple Staffing Method for Multiskill Call Centers.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2008, v. 10, n. 3, p. 421, doi. 10.1287/msom.1070.0173

By:

Pot, Auke;
Bhulai, Sandjai;
Koole, Ger

Publication type:

Article

Telephone Call Centers:Tutorial,Review, and Research Prospects.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2003, v. 5, n. 2, p. 79, doi. 10.1287/msom.5.2.79.16071

By:

Gans, Noah;
Koole, Ger;
Mandelbaum, Avishai

Publication type:

Article