Works matching DE "CUSTOMER relations"

Results: 5000

Healthcare professionals and interactions with the medical devices industry.

Published in:

World Council of Enterostomal Therapists Journal, 2019, v. 39, n. 3, p. 32, doi. 10.33235/wcet.39.3.32-36

By:

Purnell, Paris

Publication type:

Article

CUSTOMERS' PERCEPTIONS ON THE OBJECTIVES, CHARACTERISTICS AND SELECTION CRITERIA OF ISLAMIC BANK IN THAILAND.

Published in:

Gadjah Mada International Journal of Business, 2009, v. 11, n. 2, p. 167, doi. 10.22146/gamaijb.5525

By:

Lateh, Nasrina;
Ismail, Suhaiza;
Ariffin, Noraini Mohd.

Publication type:

Article

THE EXISTENCE OF OVERALL SATISFACTION IN SERVICE CUSTOMER RELATIONSHIPS.

Published in:

Gadjah Mada International Journal of Business, 2006, v. 8, n. 3, p. 301, doi. 10.22146/gamaijb.5614

By:

Zulganef

Publication type:

Article

Disruptive Marketing Communication for Customer Engagement. The New Frontiers of Mobile Instant Messaging.

Published in:

JMM: The International Journal on Media Management, 2019, v. 21, n. 1, p. 3, doi. 10.1080/14241277.2019.1590837

By:

Marino, Vittoria;
Lo Presti, Letizia

Publication type:

Article

La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).

Published in:

Cuadernos de Administración, 2014, v. 30, n. 52, p. 54, doi. 10.25100/cdea.v30i52.30

By:

Guerrero, Germán Rublo

Publication type:

Article

Estrategias de marketing utilizadas por las empresas chilenas para incrementar el valor de los clientes.

Published in:

Cuadernos de Administración, 2014, v. 30, n. 51, p. 8, doi. 10.25100/cdea.v30i51.38

By:

Farías Nazel, Pablo C.

Publication type:

Article

The Performing Arts and Selected Relationship Marketing Strategies.

Published in:

South African Theatre Journal (Taylor & Francis Ltd), 2004, v. 18, p. 9

By:

Terblanche, Nic

Publication type:

Article

Europe's triple by-pass.

Published in:

Asia Europe Journal, 2010, v. 8, n. 3, p. 379, doi. 10.1007/s10308-010-0273-8

By:

Dusseault, David

Publication type:

Article

Are you taking steps to prevent data breaches? Training staff to recognize phishing attacks is one step you can take now.

Published in:

Urology Times, 2017, v. 45, n. 12, p. 24

By:

Dowling, Robert A.

Publication type:

Article

Talk with your vendor now about ICD-10 updates.

Published in:

2014

By:

Stantz, Renne

Publication type:

Question & Answer

End-user agreements: What you need to know.

Published in:

Urology Times, 2013, v. 41, n. 5, p. 26

By:

McBride, Michael

Publication type:

Article

Valuable lessons from the auto service industry.

Published in:: Urology Times, 2012, v. 40, n. 8, p. 53
Publication type:: Article

How to retain new patients in your practice.

Published in:

Urology Times, 2008, v. 36, n. 1, p. 24

By:

Capko, Judy

Publication type:

Article

Educate or serve: the paradox of “professional service” and the image of the west in legitimacy battles of post-socialist advertising.

Published in:

Theory & Society, 2010, v. 39, n. 2, p. 203, doi. 10.1007/s11186-009-9104-6

By:

Vargha, Zsuzsanna

Publication type:

Article

Small leap forward: Emergence of new economic elites.

Published in:

Theory & Society, 1995, v. 24, n. 5, p. 751

By:

Böröcz, József;
Róna-Tas, Ákos

Publication type:

Article

Retaining Passenger Loyalty through Data Mining: A Case Study of Taiwanese Airlines.

Published in:

Transportation Journal (American Society of Transportation & Logistics Inc), 2008, v. 47, n. 1, p. 17, doi. 10.5325/transportationj.47.1.0017

By:

Jehn-Yih Wong;
Pi-Heng Chung

Publication type:

Article

The North American Third-Party Logistics Industry in 2006: The Provider CEO Perspective.

Published in:

Transportation Journal (American Society of Transportation & Logistics Inc), 2007, v. 46, n. 3, p. 40, doi. 10.5325/transportationj.46.3.0040

By:

Lieb, Robert;
Butner, Karen

Publication type:

Article

Security and the Global Supply Chain.

Published in:

Transportation Journal (American Society of Transportation & Logistics Inc), 2006, v. 45, n. 4, p. 28, doi. 10.5325/transportationj.45.4.0028

By:

Sarathy, Ravi

Publication type:

Article

Application of anthropology in the service and retail industries.

Published in:

South African Journal of Ethnology, 1998, v. 21, n. 3, p. 97

By:

Heron, Claire D.;
Pauw, H.C.

Publication type:

Article

Increase Customer Retention: An Examination of Quality and its Effects on the Retention of Sport Participants.

Published in:

Journal of Sport Behavior, 2020, v. 43, n. 3, p. 1

By:

Ruihley, Brody J.;
Mamo, Yoseph;
Greenwell, T. Christopher;
Andrew, Damon P. S.

Publication type:

Article

Increase Customer Retention: An Examination of Quality and its Effects on the Retention of Sport Participants.

Published in:

Journal of Sport Behavior, 2019, v. 42, n. 3, p. 365

By:

Ruihley, Brody J.;
Mamo, Yoseph;
Greenwell, T. Christopher;
Andrew, Damon P. S.

Publication type:

Article

Coping with Change: The Implications of e-Commerce Adoption for Island Consumers.

Published in:

Regional Studies, 2016, v. 50, n. 5, p. 894, doi. 10.1080/00343404.2014.952720

By:

Freathy, Paul;
Calderwood, Eric

Publication type:

Article

Beyond Production and Standards: Toward a Status Market Approach to Territorial Innovation and Knowledge Policy.

Published in:

Regional Studies, 2016, v. 50, n. 2, p. 245, doi. 10.1080/00343404.2015.1019847

By:

Macneill, Stewart;
Jeannerat, Hugues

Publication type:

Article

Are They Really the Same? Supervisor and Student Responses at Termination.

Published in:

Arete, 2006, v. 30, n. 2, p. 58

By:

Baum, Nehami

Publication type:

Article

Law Libraries: Maximizing Their Impact and Resources.

Published in:

2005

By:

Cihak, Herbert E.

Publication type:

Editorial

AN EXPLORATORY CHARACTERIZATION OF CONSUMER SUGGESTION SHARING: THEORETICAL AND EMPIRICAL PERSPECTIVES.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2020, v. 33, p. 1

By:

Burnham, Thomas A.

Publication type:

Article

THE RELATIONAL DRIVERS OF COMMITMENT FOR DIFFERENT CUSTOMER GROUPS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2018, v. 31, p. 21

By:

Celuch, Kevin;
Walz, Anna;
Jones, Aleisha

Publication type:

Article

DIFFERENCE OF OPINION OR SOMETHING SINISTER? CONTEXT EFFECTS ON CONSUMER RESPONSES TO EXPOSURE TO ERRONEOUS PRODUCT INFORMATION IN THE BLOGOSPHERE.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2018, v. 31, p. 1

By:

Doyle, James D.;
Heslop, Louise A.

Publication type:

Article

HOW THE CUSTOMER FEEDBACK PROCESS CONTRIBUTES TO PERCEIVED CUSTOMER ORIENTATION AND AFFECTIVE COMMITMENT IN THE HIGHER EDUCATIONAL SERVICE CONTEXT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016, v. 29, p. 53

By:

Celuch, Kevin;
Robinson, Nadine M.

Publication type:

Article

CHANGE AS A MODERATOR OF INTER-FIRM COMMUNICATION AND CONFLICT MANAGEMENT IN RELATIONSHIP CONTINUITY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2012, v. 25, p. 46

By:

Celuch, Kevin;
Bantham, John H.;
Kasouf, Chickery J.

Publication type:

Article

RELATING SWITCHING COSTS TO POSITIVE AND NEGATIVE WORD-OF-MOUTH.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 54

By:

Lee, Richard;
Romaniuk, Jenni

Publication type:

Article

LOYALTY AND ITS INFLUENCE ON COMPLAINING BEHAVIOR AND SERVICE RECOVERY SATISFACTION.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 21

By:

Ashley, Christy;
Varki, Sajeev

Publication type:

Article

HOW RETAILERS HANDLE COMPLAINT MANAGEMENT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2009, v. 22, p. 1

By:

Hansen, Torben;
Wilke, Ricky;
Zaichkowsky, Judith Lynne

Publication type:

Article

A REVIEW OF THE ROLE OF SATISFACTION, QUALITY, AND VALUE ON FIRM PERFORMANCE.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2008, v. 21, p. 80

By:

Powers, Thomas L.;
Valentine, Dawn Bendall

Publication type:

Article

GETTING GOOD COMPLAINING WITHOUT BAD COMPLAINING.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2008, v. 21, p. 23

By:

Fox, Gavin L.

Publication type:

Article

AN EMPIRICAL TEST OF CONTINGENCY THEORY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 170

By:

Carroll, Barbara A.

Publication type:

Article

DISSATISFACTION AND DISTRUST.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 117

By:

FitzPatrick, Mary;
Friend, Lorraine;
Costley, Carolyn

Publication type:

Article

THE FREQUENCY AND DISTRIBUTION OF BETTER BUSINESS BUREAU COMPLAINTS: AN ANALYSIS BASED ON EXCHANGE TRANSACTIONS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 88

By:

Garrett, Dennis E.

Publication type:

Article

E-CONSUMER COMPLAINTS ABOUT ON-LINE STORES.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 68

By:

Nasir, V. Aslihan

Publication type:

Article

CREATING VALUE FOR ONLINE SHOPPERS: IMPLICATIONS FOR SATISFACTION AND LOYALTY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 54

By:

Eun-Ju Lee;
Overby, Jeffrey W.

Publication type:

Article

WHEN CONSUMERS GET UPSET: MODELING THE COST OF STORE AVOIDANCE.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 42

By:

Otto, Sean D.;
Parry, Brian L.;
Payne, Collin R.;
Huefner, Jonathan C.;
Hunt, H. Keith

Publication type:

Article

DISMANTLING "POSITIVE AFFECT" AND ITS EFFECTS ON CUSTOMER SATISFACTION: AN EMPIRICAL EXAMINATION OF CUSTOMER JOY IN A SERVICE ENCOUNTER.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 27

By:

Söderlund, Magnus;
Rosengren, Sara

Publication type:

Article

A DOZEN PROBLEMS WITH APPLIED CUSTOMER MEASUREMENT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2004, v. 17, p. 1

By:

Grisaffe, Doug

Publication type:

Article

THE NATURE OF THE IMPORTANCE-SATISFACTION RELATIONSHIP IN RATINGS: EVIDENCE FROM THE NORMATIVE DATA OF THE NOEL-LEVITZ STUDENT SATISFACTION INVENTORY.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 211

By:

Roszkowski, Michael J.

Publication type:

Article

FACTORS THAT INFLUENCE A CONSUMER COMPLAINER'S RATING OF SERVICE RECEIVED FROM A THIRD PARTY COMPLAINT-HANDLING AGENCY-THE LOS ANGELES DEPARTMENT OF CONSUMER AFFAIRS.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 166

By:

Reiboldt, Wendy

Publication type:

Article

COMPENSATORY SATISFACTION: AN ETHNOGRAPHY OF AVOIDING DISAPPOINTMENT AND PRODUCING SATISFACTION IN BIRDING.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 157

By:

Swan, John E.;
Martin, Warren S.;
Trawick, I. Fredrick

Publication type:

Article

SITUATIONAL CHARACTERISTICS AS MODERATORS OF THE SATISFACTION-LOYALTY LINK: AN INVESTIGATION IN A BUSINESS-TO-BUSINESS CONTEXT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 145

By:

Wangenheim, Florian V.

Publication type:

Article

AN EFFORT MODEL OF FIRST-STAGE COMPLAINING BEHAVIOR.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 132

By:

Huppertz, John W.;
Mower, Eric

Publication type:

Article

A CONCEPTUAL LOOK AT THE INFLUENCE OF RELATIONSHIP STRUCTURE ON THE DISCONFIRMATION PROCESS IN A BUSINESS-TO-BUSINESS CONTEXT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 119

By:

Golicic, Susan L.;
Broyles, S. Allen;
Woodruff, Robert B.

Publication type:

Article

THE IMPACT E-SERVICES FAILURES AND CUSTOMER COMPLAINTS ON ELECTRONIC COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT.

Published in:

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, v. 16, p. 106

By:

Yooncheong Cho;
Il Im;
Hiltz, Roxanne

Publication type:

Article