Works matching DE "CUSTOMER relations"

Results: 5000

CUSTOMER ENGAGEMENT IN CONTACT WITH BRANDS ON THE EXAMPLE OF POLISH MARKET OF BANKING PRODUCTS AND MOBILE PHONES.

Published in:

Scientific Papers of Silesian University of Technology. Organization & Management / Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie, 2025, n. 219, p. 371, doi. 10.29119/1641-3466.2025.219.22

By:

KIEŻEL, Małgorzata;
WIECHOCZEK, Joanna

Publication type:

Article

The use of artificial intelligence in marketing communication of companies.

Published in:

Studia Commercialia Bratislavensia, 2025, v. 18, n. 62, p. 39

By:

Lenická, Barbara

Publication type:

Article

Immersive marketing for universities as a tool to promote education product.

Published in:

Studia Commercialia Bratislavensia, 2025, v. 18, n. 62, p. 4

By:

Artyukhova, Nadiia;
Dluhopolskyi, Oleksandr

Publication type:

Article

Influencer Marketing: A Review and Research Agenda Using VOSviewer.

Published in:

Abhigyan, 2025, v. 43, n. 2, p. 179, doi. 10.1177/09702385241289368

By:

Kumar, Rajeev;
Prabha, Vineet;
Kumar, Manoj;
Rehal, Poonam;
Samanta, Prasenjeet;
Singh, Priyank Kumar

Publication type:

Article

Impacto de las Redes Sociales en las ventas del sector Textil en Santo Domingo, Ecuador.

Published in:

Dilemas Contemporáneos: Educación, Política y Valores, 2025, v. 12, n. 2, p. 1

By:

Comas Rodríguez, Raúl;
Angulo Rodríguez, Carmen Lucia;
Isea Arguelles, Josía Jeseff

Publication type:

Article

Drivers and Barriers of Mobile Payment Adoption Among MSMEs: Insights from Indonesia.

Published in:

Journal of Risk & Financial Management, 2025, v. 18, n. 5, p. 251, doi. 10.3390/jrfm18050251

By:

Irianto, Aloysius Bagas Pradipta;
Chanvarasuth, Pisit

Publication type:

Article

Insisting: a goal-oriented or a chatting interactional practice? One aspect of Syrian service encounters.

Published in:

Intercultural Pragmatics, 2007, v. 4, n. 3, p. 377, doi. 10.1515/IP.2007.018

By:

Traverso, Véronique

Publication type:

Article

Exploring cultural diversity with business students.

Published in:

Communication Teacher, 2017, v. 31, n. 3, p. 187, doi. 10.1080/17404622.2017.1314528

By:

Koponen, Jonna;
Julkunen, Saara

Publication type:

Article

Datebook.

Published in:: TechTrends: Linking Research & Practice to Improve Learning, 2011, v. 55, n. 3, p. 48, doi. 10.1007/s11528-011-0497-5
Publication type:: Article

The Role of Ar-Rahnu's Benefits - Sacrifices Exchange towards Relationships between Customers and Islamic Financial Institutions.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2017, v. 25, p. 127

By:

Rafidah Mohd Azli;
Mohd Rizal Palil;
Shifa Mohd Nor;
Mohamad Abdul Hamid;
Zainudin Awang

Publication type:

Article

The Impact of SHRM on Man Power Sustainability in a Manpower Agency of International Airport in Tamil Nadu, India - An Empirical Study.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2017, v. 25, n. 1, p. 99

By:

Vasumathi, A.;
Colin, Crispin C.

Publication type:

Article

Online Selling of Medical Practice: a Dignified Professional or an Ordinary Vendor.

Published in:

2022

By:

Mistry, Jitendra;
Mistry, Deepali

Publication type:

Letter

Application of anthropology in the service and retail industries.

Published in:

South African Journal of Ethnology, 1998, v. 21, n. 3, p. 97

By:

Heron, Claire D.;
Pauw, H.C.

Publication type:

Article

Firsthand observations of the equipment selection battle.

Published in:

1998

By:

Burggraaf, Pieter

Publication type:

Editorial

Perceived quality versus quality of processes: a meta concept of service quality measurement.

Published in:

Service Industries Journal, 2013, v. 33, n. 2, p. 200, doi. 10.1080/02642069.2011.614337

By:

Urban, Wieslaw

Publication type:

Article

Servicescape cues and customer behavior: a systematic literature review and research agenda.

Published in:

Service Industries Journal, 2013, v. 33, n. 2, p. 171, doi. 10.1080/02642069.2011.613934

By:

Mari, Michela;
Poggesi, Sara

Publication type:

Article

Retail service quality as a key activator of grocery store loyalty.

Published in:

Service Industries Journal, 2012, v. 32, n. 14, p. 2233, doi. 10.1080/02642069.2011.582499

By:

Martinelli, Elisa;
Balboni, Bernardo

Publication type:

Article

An empirical study into the influence of customer satisfaction on customer revenues.

Published in:

Service Industries Journal, 2012, v. 32, n. 13, p. 2129, doi. 10.1080/02642069.2011.574279

By:

Terpstra, Maarten;
Kuijlen, Ton;
Sijtsma, Klaas

Publication type:

Article

Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events.

Published in:

Service Industries Journal, 2012, v. 32, n. 11, p. 1741, doi. 10.1080/02642069.2011.556190

By:

Uhrich, Sebastian;
Benkenstein, Martin

Publication type:

Article

Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of ‘Leader-Member Exchange’.

Published in:

Service Industries Journal, 2012, v. 32, n. 11, p. 1791, doi. 10.1080/02642069.2011.559540

By:

Kang, Dae-seok;
Stewart, Jim;
Kim, Hayeon;
Lim, Jung-chul

Publication type:

Article

The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context.

Published in:

Service Industries Journal, 2012, v. 32, n. 11, p. 1865, doi. 10.1080/02642069.2011.559541

By:

Lin, Hsin-Hui

Publication type:

Article

Key account management in business-to-business expert organisations: an exploratory study on the implementation process.

Published in:

Service Industries Journal, 2012, v. 32, n. 11, p. 1837, doi. 10.1080/02642069.2011.552975

By:

Nätti, Satu;
Palo, Teea

Publication type:

Article

Gender differences of shoppers in the marketing and management of retail agglomerations.

Published in:

Service Industries Journal, 2012, v. 32, n. 6, p. 961, doi. 10.1080/02642069.2011.559725

By:

Teller, Christoph;
Thomson, JenniferA.

Publication type:

Article

The effects of customer contact on organizational structure and performance in service firms.

Published in:

Service Industries Journal, 2012, v. 32, n. 3, p. 337, doi. 10.1080/02642069.2010.529132

By:

Skaggs, BruceC.;
Galli-Debicella, Alexandra

Publication type:

Article

The core-customer concept.

Published in:

Service Industries Journal, 2011, v. 31, n. 16, p. 2677, doi. 10.1080/02642069.2010.511186

By:

Öberg, Christina

Publication type:

Article

Healthier for whom? Technological service improvement in the healthcare industry.

Published in:

Service Industries Journal, 2011, v. 31, n. 11, p. 1725, doi. 10.1080/02642060903580581

By:

Timmor, Yaron;
Rymon, Talia;
Gal, Tali

Publication type:

Article

Perceived customer contact centre quality: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2011, v. 31, n. 8, p. 1347, doi. 10.1080/02642060903437584

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict.

Published in:

Service Industries Journal, 2011, v. 31, n. 8, p. 1365, doi. 10.1080/02642060903437600

By:

Hu, Hsiu-Hua;
Hsu, Chin-Tien;
Lee, Wen-Ruey;
Chang, Jui-Huang;
Hsu, Meng-Hui

Publication type:

Article

Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts.

Published in:

Service Industries Journal, 2011, v. 31, n. 7, p. 1109, doi. 10.1080/02642060903100380

By:

Gil-Saura, Irene;
Ruiz-Molina, MariaEugenia

Publication type:

Article

The effect of corporate reputations on customer perceptions and cross-buying intentions.

Published in:

Service Industries Journal, 2011, v. 31, n. 6, p. 851, doi. 10.1080/02642060902942964

By:

Jeng, Shih-Ping

Publication type:

Article

A pragmatic service typology: capturing the distinctive dynamics of services in time and space.

Published in:

Service Industries Journal, 2011, v. 31, n. 6, p. 941, doi. 10.1080/02642060903078743

By:

Glückler, Johannes;
Hammer, Ingmar

Publication type:

Article

A re-examination of the antecedents and impact of customer participation in service.

Published in:

Service Industries Journal, 2011, v. 31, n. 6, p. 863, doi. 10.1080/02642060902960768

By:

Wu, CedricHsi-Jui

Publication type:

Article

Introduction.

Published in:

Service Industries Journal, 2011, v. 31, n. 6, p. 847, doi. 10.1080/02642069.2011.558728

By:

Soriano, DomingoRibeiro

Publication type:

Article

Study on the relations among the customer knowledge management, learning organization, and organizational performance.

Published in:

Service Industries Journal, 2011, v. 31, n. 5, p. 791, doi. 10.1080/02642060902960818

By:

Shieh, Chich-Jen

Publication type:

Article

Introduction.

Published in:

Service Industries Journal, 2011, v. 31, n. 3, p. 323, doi. 10.1080/02642069.2010.542369

By:

Soriano, DomingoRibeiro

Publication type:

Article

A longitudinal study of online non-relationship intentions.

Published in:

Service Industries Journal, 2011, v. 31, n. 3, p. 343, doi. 10.1080/02642060802712772

By:

Ha, Hong-Youl;
Janda, Swinder

Publication type:

Article

The role of commitment on the customer benefits-loyalty relationship in mobile service industry.

Published in:

Service Industries Journal, 2010, v. 30, n. 14, p. 2293, doi. 10.1080/02642060802629877

By:

Hur, Won-Moo;
Park, Jungkun;
Kim, Minsung

Publication type:

Article

People-driven processes in customer relationship management.

Published in:

Service Industries Journal, 2010, v. 30, n. 14, p. 2441, doi. 10.1080/02642060802712780

By:

Shang, ShariS.C.;
Lin, ShuFang

Publication type:

Article

The determinant of customer profitability on the financial institution.

Published in:

Service Industries Journal, 2010, v. 30, n. 14, p. 2311, doi. 10.1080/02642060802629901

By:

Lee, Chia-Chi;
Lin, TyroneT.;
Chen, Chien-Jen

Publication type:

Article

The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion.

Published in:

Service Industries Journal, 2010, v. 30, n. 9, p. 1565, doi. 10.1080/02642060802626766

By:

Karatepe, OsmanM.;
Haktanir, Mine;
Yorganci, Ilkay

Publication type:

Article

Exploring public house employee's perceptions of their status: a UK case study.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1063, doi. 10.1080/02642060802311294

By:

Sandiford, PeterJohn;
Seymour, Diane

Publication type:

Article

The role of customer values in accepting information technologies in the public information service sector.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1097, doi. 10.1080/02642060802298376

By:

Hsu, Fang-Ming;
Chen, Tser-Yieth;
Wang, Shuwen

Publication type:

Article

Perceived power imbalance and customer dissatisfaction.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1113, doi. 10.1080/02642060802298384

By:

Lee, Jungki

Publication type:

Article

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1139, doi. 10.1080/02642060802311286

By:

Kim, Wansoo;
Ok, Chihyung;
Gwinner, KevinPatrick

Publication type:

Article

An analysis of bank stock price reaction to distressed borrowers: Taiwanese evidence.

Published in:

Service Industries Journal, 2010, v. 30, n. 7, p. 1159, doi. 10.1080/02642060802320261

By:

Tang, Tseng-Chung

Publication type:

Article

Service recovery expectation model - from the perspectives of consumers.

Published in:

Service Industries Journal, 2010, v. 30, n. 6, p. 873, doi. 10.1080/02642060801935721

By:

Lin, Wen-Bao

Publication type:

Article

Creating environmental knowledge through 'green communities' in the Spanish pharmaceutical industry.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1745, doi. 10.1080/02642060902798663

By:

Cegarra-Navarro, JuanGabriel;
Cordoba-Pachon, Jose-Rodrigo;
Fernandez de Bobadilla, GonzaloWandosell

Publication type:

Article

Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers.

Published in:

Service Industries Journal, 2009, v. 29, n. 12, p. 1763, doi. 10.1080/02642060902793664

By:

Li, Jui-Min;
Yang, Jen-Shou;
Wu, Hsin-Hsi

Publication type:

Article

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study.

Published in:

Service Industries Journal, 2009, v. 29, n. 2, p. 111, doi. 10.1080/02642060802292932

By:

Hu, Hsin-Hui (Sunny);
Kandampully, Jay;
Juwaheer, ThanikaDevi

Publication type:

Article

The impacts of ethical sales behaviour on customer loyalty in the life insurance industry.

Published in:

Service Industries Journal, 2009, v. 29, n. 1, p. 59, doi. 10.1080/02642060802116339

By:

Chen, Mei-Fang;
Mau, Liang-Hung

Publication type:

Article