Examining the effect of salesperson service behavior in a competitive context.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 603, doi. 10.1007/s11747-006-0013-1
- By:
- Publication type:
- Article
Works matching IS 00920703 AND DT 2007 AND VI 35 AND IP 4
Results: 12
1
2
Structure in product line management: The role of formalization in service elimination decisions.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 475, doi. 10.1007/s11747-006-0004-2
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- Publication type:
- Article
3
How to get lost customers back?
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 461, doi. 10.1007/s11747-007-0031-7
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- Publication type:
- Article
4
Bias and variability in purchase intention scales.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 617, doi. 10.1007/s11747-007-0049-x
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- Publication type:
- Article
5
Bilateral monopoly, identical distributors, and game-theoretic analyses of distribution channels.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 586, doi. 10.1007/s11747-006-0006-0
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- Publication type:
- Article
6
Consumer online privacy concerns and responses: a power-responsibility equilibrium perspective.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 572, doi. 10.1007/s11747-006-0003-3
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- Publication type:
- Article
7
The dynamic nature of survival determinants in e-commerce.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 560, doi. 10.1007/s11747-007-0018-4
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- Publication type:
- Article
8
Norm violations and the role of marketplace comparisons in positioning brands.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 550, doi. 10.1007/s11747-007-0050-4
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- Publication type:
- Article
9
Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 537, doi. 10.1007/s11747-006-0012-2
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- Publication type:
- Article
10
See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 523, doi. 10.1007/s11747-006-0009-x
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- Publication type:
- Article
11
A market orientation in supply chain management.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 507, doi. 10.1007/s11747-007-0020-x
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- Publication type:
- Article
12
Self-service technology effectiveness: the role of design features and individual traits.
- Published in:
- Journal of the Academy of Marketing Science, 2007, v. 35, n. 4, p. 492, doi. 10.1007/s11747-007-0019-3
- By:
- Publication type:
- Article