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- Title
Personalized scheduling in service systems.
- Authors
Ibrahim, Rouba
- Abstract
Service systems where scarce resources need to be allocated to incoming customers are everywhere, e.g., healthcare facilities, supermarkets, contact centers, online platforms, etc. Usually, service requests that cannot be processed immediately form a queue, either physical or virtual, and a scheduling policy is implemented to specify the order in which service requests from the queue should be processed. In particular, [[1]] proves that only customers with long service times (above a threshold) wait in the queue and eventually abandon, whereas customers with short service times are immediately served.
- Subjects
QUEUING theory; SCHEDULING; DIFFUSION control
- Publication
Queueing Systems, 2022, Vol 100, Issue 3/4, p445
- ISSN
0257-0130
- Publication type
Academic Journal
- DOI
10.1007/s11134-022-09747-w