Insisting: a goal-oriented or a chatting interactional practice? One aspect of Syrian service encounters.
- Published in:
- Intercultural Pragmatics, 2007, v. 4, n. 3, p. 377, doi. 10.1515/IP.2007.018
- By:
- Publication type:
- Article
Works matching DE "CUSTOMER services"
Results: 5000
1
2
‘‘Yes, tell me please, what time is the midday flight from Athens arriving?’’: Telephone service encounters and politeness.
- Published in:
- Intercultural Pragmatics, 2005, v. 2, n. 3, p. 253, doi. 10.1515/iprg.2005.2.3.253
- By:
- Publication type:
- Article
3
Year and Industry-Level Accounting Narrative Analysis: Readability and Tone Variation.
- Published in:
- Journal of Emerging Technologies in Accounting, 2021, v. 18, n. 2, p. 53, doi. 10.2308/JETA-18-12-21-26
- By:
- Publication type:
- Article
4
Competition and quality indicators in the health care sector: empirical evidence from the Dutch hospital sector.
- Published in:
- 2018
- By:
- Publication type:
- journal article
5
Primary care delivery, risk pooling and economic efficiency.
- Published in:
- European Journal of Health Economics, 2010, v. 11, n. 2, p. 161, doi. 10.1007/s10198-009-0158-1
- By:
- Publication type:
- Article
6
Primary physicians’ response to changes in fees.
- Published in:
- European Journal of Health Economics, 2008, v. 9, n. 2, p. 117, doi. 10.1007/s10198-007-0049-2
- By:
- Publication type:
- Article
7
All Aboard the Internet.
- Published in:
- TechTrends: Linking Research & Practice to Improve Learning, 2006, v. 50, n. 2, p. 4, doi. 10.1007/s11528-006-7575-0
- By:
- Publication type:
- Article
8
Analysis of Green Marketing Mix Effect on Customer Satisfaction using 7p Approach.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2018, v. 26T, p. 131
- By:
- Publication type:
- Article
9
Factors Affecting Customer Trust and Their Impact on Customer Behavioural Intention: A Study of Social Commerce in Indonesia.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2018, v. 26T, p. 63
- By:
- Publication type:
- Article
10
The Impact of SHRM on Man Power Sustainability in a Manpower Agency of International Airport in Tamil Nadu, India - An Empirical Study.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2017, v. 25, n. 1, p. 99
- By:
- Publication type:
- Article
11
Hospitality Communication: A Phenomenological Study based on Local Wisdom of West Java.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2016, v. 24 S, p. 225
- By:
- Publication type:
- Article
12
ISO 9001:2008 Implementation In a SME: A Case Study.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2012, v. 20, n. 2, p. 353
- By:
- Publication type:
- Article
13
Prelim Page.
- Published in:
- TESOL Quarterly, 2016, v. 50, n. 3, p. 544, doi. 10.1002/tesq.268
- Publication type:
- Article
14
Tipping and service quality: a reply to Lynn.
- Published in:
- Social Science Journal, 2002, v. 39, n. 3, p. 471, doi. 10.1016/S0362-3319(02)00199-4
- By:
- Publication type:
- Article
15
An economic approach to tips and service quality: Results of a survey.
- Published in:
- Social Science Journal, 1999, v. 36, n. 1, p. 137, doi. 10.1016/S0362-3319(99)80009-3
- By:
- Publication type:
- Article
16
LINKING YOUTH TRANSITION SUPPORT SERVICES: RESULTS FROM TWO DEMONSTRATION PROJECTS.
- Published in:
- Social Security Bulletin, 2013, v. 73, n. 1, p. 59
- By:
- Publication type:
- Article
17
Pricing policies for services by facilities with Weibull lifetimes.
- Published in:
- Service Industries Journal, 2013, v. 33, n. 2, p. 218, doi. 10.1080/02642069.2011.613935
- By:
- Publication type:
- Article
18
Service worker appearance and the retail service encounter: the influence of gender and age.
- Published in:
- Service Industries Journal, 2013, v. 33, n. 2, p. 236, doi. 10.1080/02642069.2011.614341
- By:
- Publication type:
- Article
19
Perceived quality versus quality of processes: a meta concept of service quality measurement.
- Published in:
- Service Industries Journal, 2013, v. 33, n. 2, p. 200, doi. 10.1080/02642069.2011.614337
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- Publication type:
- Article
20
Editorial.
- Published in:
- Service Industries Journal, 2013, v. 33, n. 1, p. 1, doi. 10.1080/02642069.2013.746844
- By:
- Publication type:
- Article
21
The role of service innovativeness in the relationship between market orientation and innovative performance: moderator or mediator?
- Published in:
- Service Industries Journal, 2013, v. 33, n. 1, p. 51, doi. 10.1080/02642069.2011.596931
- By:
- Publication type:
- Article
22
The performance of entrepreneurial small‐ and medium‐sized enterprises.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 15, p. 2463, doi. 10.1080/02642069.2012.677832
- By:
- Publication type:
- Article
23
Online value creation in small service businesses: the importance of experience valence and personal values.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 15, p. 2445, doi. 10.1080/02642069.2012.677833
- By:
- Publication type:
- Article
24
Speeding up ‘New Products and Service Development’ through strategic community creation: case of automaker after-sales services partners.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 13, p. 2115, doi. 10.1080/02642069.2011.575131
- By:
- Publication type:
- Article
25
An empirical study into the influence of customer satisfaction on customer revenues.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 13, p. 2129, doi. 10.1080/02642069.2011.574279
- By:
- Publication type:
- Article
26
Customer satisfaction and qualities in public service: an intermediary customer perspective.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 12, p. 1883, doi. 10.1080/02642069.2011.574274
- By:
- Publication type:
- Article
27
How to improve organisational results through knowledge management in knowledge-intensive business services.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 11, p. 1853, doi. 10.1080/02642069.2011.574283
- By:
- Publication type:
- Article
28
Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 11, p. 1741, doi. 10.1080/02642069.2011.556190
- By:
- Publication type:
- Article
29
Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of ‘Leader-Member Exchange’.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 11, p. 1791, doi. 10.1080/02642069.2011.559540
- By:
- Publication type:
- Article
30
The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 11, p. 1865, doi. 10.1080/02642069.2011.559541
- By:
- Publication type:
- Article
31
Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 9, p. 1415, doi. 10.1080/02642069.2011.600518
- By:
- Publication type:
- Article
32
Service-selecting approach based on domain-specified QoS model and its application in logistics.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 9, p. 1571, doi. 10.1080/02642069.2010.551761
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- Publication type:
- Article
33
How does the learning climate affect customer satisfaction?
- Published in:
- Service Industries Journal, 2012, v. 32, n. 8, p. 1283, doi. 10.1080/02642069.2010.531263
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- Publication type:
- Article
34
A framework for new solution development: an adaptive search perspective.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 1, p. 127, doi. 10.1080/02642069.2010.545390
- By:
- Publication type:
- Article
35
Job quality in the customer contact centre: conceptual foundation and scale development.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 2, p. 171, doi. 10.1080/02642069.2010.531120
- By:
- Publication type:
- Article
36
Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 2, p. 273, doi. 10.1080/02642069.2010.531260
- By:
- Publication type:
- Article
37
The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 2, p. 257, doi. 10.1080/02642069.2010.529435
- By:
- Publication type:
- Article
38
The role of customer affection and trust in loyalty rebuilding after service failure and recovery.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 1, p. 105, doi. 10.1080/02642069.2011.529438
- By:
- Publication type:
- Article
39
Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 1, p. 83, doi. 10.1080/02642069.2010.511187
- By:
- Publication type:
- Article
40
Customer orientation as a buffer against job burnout.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 1, p. 5, doi. 10.1080/02642069.2010.545396
- By:
- Publication type:
- Article
41
Moderating role of a priori customer–firm relationship in service recovery situations.
- Published in:
- Service Industries Journal, 2012, v. 32, n. 1, p. 59, doi. 10.1080/02642069.2010.506571
- By:
- Publication type:
- Article
42
Introduction.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 16, p. 2639, doi. 10.1080/02642069.2011.598745
- By:
- Publication type:
- Article
43
The core-customer concept.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 16, p. 2677, doi. 10.1080/02642069.2010.511186
- By:
- Publication type:
- Article
44
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 14, p. 2487, doi. 10.1080/02642069.2010.504822
- By:
- Publication type:
- Article
45
Service climate and employee service performance: exploring the moderating role of job stress and organizational identification.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 14, p. 2355, doi. 10.1080/02642069.2010.503873
- By:
- Publication type:
- Article
46
Reliability evaluation of healthcare services by assessing the technical efficiency.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 14, p. 2309, doi. 10.1080/02642069.2010.503881
- By:
- Publication type:
- Article
47
Healthier for whom? Technological service improvement in the healthcare industry.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 11, p. 1725, doi. 10.1080/02642060903580581
- By:
- Publication type:
- Article
48
Perceived customer contact centre quality: conceptual foundation and scale development.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 8, p. 1347, doi. 10.1080/02642060903437584
- By:
- Publication type:
- Article
49
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 8, p. 1365, doi. 10.1080/02642060903437600
- By:
- Publication type:
- Article
50
Reacting to the demands of service work: emotional resistance in the Coaching Inn Company.
- Published in:
- Service Industries Journal, 2011, v. 31, n. 8, p. 1195, doi. 10.1080/02642060903436990
- By:
- Publication type:
- Article