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Middle-up-down and top-down approaches: Strategy implementation, uncertainty, structure, and foodservice segment.
- Published in:
- Tourism (13327461), 2006, v. 54, n. 4, p. 385
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- Publication type:
- Article
An Application of the Survey-Feedback Method in a Service Operation.
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- Journal of Operations Management, 1984, v. 5, n. 1, p. 103, doi. 10.1016/0272-6963(84)90010-X
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- Publication type:
- Article
Supporting long-term workforce planning with a dynamic aging chain model: A case study from the service industry.
- Published in:
- 2010
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- Publication type:
- Case Study
Interaction between two types of information on reactions to delays.
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- Marketing Letters, 2006, v. 17, n. 2, p. 151, doi. 10.1007/s11002-006-5927-3
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- Publication type:
- Article
IMPORTANCE OF MARKETING MIX IN HIGHER EDUCATION INSTITUTIONS.
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- Singidunum Journal of Applied Sciences, 2012, v. 9, n. 1, p. 29, doi. 10.5937/sjas1201029g
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- Publication type:
- Article
Economic Freedom and Service Industry Growth in the United States.
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- Entrepreneurship: Theory & Practice, 2008, v. 32, n. 5, p. 855, doi. 10.1111/j.1540-6520.2008.00259.x
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- Publication type:
- Article
An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study.
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- Human Factors & Ergonomics in Manufacturing & Service Industries, 2013, v. 23, n. 5, p. 462, doi. 10.1002/hfm.20343
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- Publication type:
- Article
Simulation, Modeling and Analysis of a Petrol Station.
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- International Review on Modelling & Simulations, 2013, v. 6, n. 1, p. 246
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- Publication type:
- Article
A Contingency Framework for Predicting Causality Between Customer Satisfaction and Service Quality.
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- Advances in Consumer Research, 1995, v. 22, n. 1, p. 101
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- Publication type:
- Article
The Relationship Between Customer Complaints to the Firm and Subsequent Exit Behavior.
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- Advances in Consumer Research, 1995, v. 22, n. 1, p. 94
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- Publication type:
- Article
Elaborate Servicescapes: Spatial Dimensions.
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- SCMS Journal of Indian Management, 2009, v. 6, n. 2, p. 90
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- Publication type:
- Article
FORTHCOMING EVENTS.
- Published in:
- 2010
- Publication type:
- Calendar
Simulación de distintas reglas de asignación de aparcamientos en un Parking.
- Published in:
- DYNA - Ingeniería e Industria, 2009, v. 84, n. 7, p. 603
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- Publication type:
- Article
Environmentally Significant Processes of Consulting, Banking and Facility Management Companies in Finland and the U.S.
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- International Journal of Life Cycle Assessment, 2007, v. 12, p. 18, doi. 10.1065/1ca2006.I 2.294
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- Publication type:
- Article
A Note From the Editor-in-Chief.
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- Journal of State Taxation, 2010, v. 28, n. 5, p. 3
- Publication type:
- Article
Do Domestic Firms Benefit from Foreign Presence and Import Competition in Irish Services Sectors?
- Published in:
- World Economy, 2014, v. 37, n. 2, p. 219, doi. 10.1111/twec.12120
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- Publication type:
- Article
The EBS management model: an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective.
- Published in:
- Electronic Commerce Research, 2014, v. 14, n. 1, p. 71, doi. 10.1007/s10660-013-9127-y
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- Publication type:
- Article
Contracting for Collaborative Services.
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- Management Science, 2010, v. 56, n. 5, p. 849, doi. 10.1287/mnsc.1100.1146
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- Publication type:
- Article
Trade Unions in Indian IT Industry? An Employees' Perspective.
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- Indian Journal of Industrial Relations, 2010, v. 46, n. 2, p. 220
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- Publication type:
- Article
The American Association of Advertising Agencies (4As) Standards of Practice: How Far Does This Professional Association's Code of Ethics' Influence Reach?
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- Journal of Business Ethics, 1998, v. 17, n. 11, p. 1155, doi. 10.1023/A:1005790324722
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- Publication type:
- Article
Development, Verification, Validation and Qualification of QC Assays: A Contract Testing Lab Perspective.
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- BioProcessing Journal, 2010, v. 9, n. 2, p. 44
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- Publication type:
- Article
Disrupted Routines: Team Learning and New Technology Implementation in Hospitals.
- Published in:
- Administrative Science Quarterly, 2001, v. 46, n. 4, p. 685, doi. 10.2307/3094828
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- Publication type:
- Article
Hizmet Sektöründe Sözsüz İletişim Algısı Üzerine Ampirik Bir Çalışma.
- Published in:
- Cag University Journal of Social Sciences, 2012, v. 9, n. 1, p. 66
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- Publication type:
- Article
SERVICE ENCOUNTERS AS RITES IF INTEGRATION: AN INFORMATION PROCESSING MODEL.
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- Organization Science, 1992, v. 3, n. 4, p. 537, doi. 10.1287/orsc.3.4.537
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- Publication type:
- Article
TYPES OF CUSTOMER EMOTIONAL BLACKMAIL PERCEIVED BY FRONTLINE SERVICE EMPLOYEES.
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- Social Behavior & Personality: an international journal, 2009, v. 37, n. 7, p. 895, doi. 10.2224/sbp.2009.37.7.895
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- Publication type:
- Article
REDUCING SERVICE AGENTS' EMOTIONAL LABOR BY EMOTION-FOCUSED HUMAN RESOURCE MANAGEMENT PRACTICES.
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- Social Behavior & Personality: an international journal, 2009, v. 37, n. 3, p. 335, doi. 10.2224/sbp.2009.37.3.335
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- Publication type:
- Article
Building your evaluation business into a valuable asset.
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- New Directions for Evaluation, 2006, v. 2006, n. 111, p. 41, doi. 10.1002/ev.195
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- Publication type:
- Article
A Service Framework.
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- Quality Progress, 2012, v. 45, n. 10, p. 40
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- Publication type:
- Article
Healthy Returns.
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- Quality Progress, 2012, v. 45, n. 10, p. 32
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- Publication type:
- Article
Complex Service Delivery Processes: Strategy to Operations.
- Published in:
- 2011
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- Publication type:
- Book Review
THE IMPACT OF INTERNAL COMMUNICATION AND COLLABORATION BETWEEN OPERATIONS AND MARKETING ON NEW SERVICE DEVELOPMENT.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 1, p. 61
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- Publication type:
- Article
Optimal control of a capacitated inventory system with multiple demand classes.
- Published in:
- Naval Research Logistics, 2011, v. 58, n. 1, p. 43, doi. 10.1002/nav.20438
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- Publication type:
- Article
OECD Economic Surveys 1988-1999 (Book)
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- Journal of Economic Literature, 1999, v. 37, n. 3, p. 1301
- Publication type:
- Article
When Does the Service Process Matter? A Test of Two Competing Theories.
- Published in:
- Journal of Consumer Research, 2004, v. 31, n. 2, p. 465, doi. 10.1086/422123
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- Publication type:
- Article
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
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- Journal of Consumer Research, 2003, v. 30, n. 1, p. 125, doi. 10.1086/374693
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- Publication type:
- Article
CUSTOMER CONTRIBUTIONS TO QUALITY: A DIFFERENT VIEW OF THE CUSTOMER-ORIENTED FIRM.
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- Academy of Management Review, 1996, v. 21, n. 3, p. 791, doi. 10.5465/AMR.1996.9702100315
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- Publication type:
- Article
Organization and Customer: Managing Design and Coordination of Services.
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- Academy of Management Review, 1989, v. 14, n. 2, p. 213, doi. 10.5465/AMR.1989.4282099
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- Publication type:
- Article
Transaction Cost Analysis of Service Organization-Customer Exchange.
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- Academy of Management Review, 1986, v. 11, n. 2, p. 428, doi. 10.5465/AMR.1986.4283519
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- Publication type:
- Article
Managing Service Demand at the Point of Delivery.
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- Academy of Management Review, 1985, v. 10, n. 1, p. 66, doi. 10.5465/AMR.1985.4277348
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- Publication type:
- Article
Motivating the Client/Employee System as a Service Production Strategy.
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- Academy of Management Review, 1983, v. 8, n. 2, p. 301, doi. 10.5465/AMR.1983.4284740
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- Publication type:
- Article
Flexiform: A Model for Professional Service Organizations.
- Published in:
- Academy of Management Review, 1983, v. 8, n. 1, p. 118, doi. 10.5465/AMR.1983.4287719
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- Publication type:
- Article
A Dependent Demand Approach to Service Organization Planning and Control.
- Published in:
- Academy of Management Review, 1982, v. 7, n. 3, p. 455, doi. 10.5465/AMR.1982.4285365
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- Publication type:
- Article
A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.
- Published in:
- Academy of Management Journal, 2003, v. 46, n. 6, p. 775, doi. 10.5465/30040668
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- Publication type:
- Article
ELITISM IN CONSULTING: A HALL OF MIRRORS.
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- Academy of Management Journal, 1972, v. 15, n. 1, p. 125, doi. 10.2307/254806
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- Publication type:
- Article
APPOINTMENT POLICIES IN SERVICE OPERATIONS: A CRITICAL ANALYSIS OF THE ECONOMIC FRAMEWORK.
- Published in:
- Production & Operations Management, 2003, v. 12, n. 2, p. 266, doi. 10.1111/j.1937-5956.2003.tb00504.x
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- Publication type:
- Article
PIECING TOGETHER SERVICE QUALITY: A FRAMEWORK FOR ROBUST SERVICE.
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- Production & Operations Management, 2003, v. 12, n. 2, p. 246, doi. 10.1111/j.1937-5956.2003.tb00503.x
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- Publication type:
- Article
MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER.
- Published in:
- Production & Operations Management, 2003, v. 12, n. 2, p. 224, doi. 10.1111/j.1937-5956.2003.tb00502.x
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- Publication type:
- Article
AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY.
- Published in:
- Production & Operations Management, 2003, v. 12, n. 2, p. 204, doi. 10.1111/j.1937-5956.2003.tb00501.x
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- Publication type:
- Article
EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT.
- Published in:
- Production & Operations Management, 2003, v. 12, n. 2, p. 186, doi. 10.1111/j.1937-5956.2003.tb00500.x
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- Publication type:
- Article
A MARKET UTILITY-BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES.
- Published in:
- Production & Operations Management, 2003, v. 12, n. 2, p. 165, doi. 10.1111/j.1937-5956.2003.tb00499.x
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- Publication type:
- Article