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A STUDY ON CUSTOMER SATISFACTION ACROSS INFORMATION SEARCH BEHAVIOR TYPOLOGY.
- Published in:
- Gadjah Mada International Journal of Business, 2008, v. 10, n. 1, p. 25, doi. 10.22146/gamaijb.5585
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- Publication type:
- Article
Validating Service Convenience Scale and Profiling Customers: A Study in the Indian Retail Context.
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- Vikalpa: The Journal for Decision Makers, 2011, v. 36, n. 4, p. 25, doi. 10.1177/0256090920110403
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- Publication type:
- Article
A multi-national satisfaction analysis: An application on tourists in Antalya.
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- Tourism (13327461), 2013, v. 61, n. 4, p. 347
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- Publication type:
- Article
The Mediating Effect of Brand Trust Between Online Customer Reviews and Willingness to Buy.
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- Journal of Electronic Commerce in Organizations, 2013, v. 11, n. 1, p. 22, doi. 10.4018/jeco.2013010102
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- Publication type:
- Article
A neuro-fuzzy based approach to affective design.
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- International Journal of Advanced Manufacturing Technology, 2009, v. 40, n. 5/6, p. 425, doi. 10.1007/s00170-007-1367-3
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- Publication type:
- Article
Evaluation of design alternatives in collaborative development and production of modular products.
- Published in:
- International Journal of Advanced Manufacturing Technology, 2007, v. 33, n. 11/12, p. 1065, doi. 10.1007/s00170-006-0548-9
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- Publication type:
- Article
Methodical Aspects for Measuring Customers' Satisfaction of eServices in Automated CRM Systems.
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- KSI Transactions on Knowledge Society, 2015, v. 8, n. 2, p. 50
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- Publication type:
- Article
El impacto de la satisfacción en la confianza del consumidor en establecimientos de autoservicios.
- Published in:
- Mercados y Negocios, 2014, v. 15, n. 2, p. 91, doi. 10.32870/myn.v0i30.5273
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- Publication type:
- Article
The Dimension of Service Quality and Its Impact on Customer Satisfaction, Trust, and Loyalty: A Case of Malaysian Banks.
- Published in:
- 2015
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- Publication type:
- Case Study
Creative staff lead to satisfied customers.
- Published in:
- Education Journal, 2016, n. 283, p. 13
- Publication type:
- Article
M/M/1/N Queuing System with Retention of Reneged Customers.
- Published in:
- Pakistan Journal of Statistics & Operation Research, 2012, v. 8, n. 4, p. 859, doi. 10.18187/pjsor.v8i4.408
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- Publication type:
- Article
CONCEPTS AND REALIZATION OF CUSTOMER DELIGHT.
- Published in:
- International Journal of Sales, Retailing & Marketing, 2015, v. 4, n. 5, p. 3
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- Publication type:
- Article
EFFECTS OF RETAILING ENVIRONMENTAL FACTORS ON LEBANESE SHOPPERS' RESPONSES.
- Published in:
- International Journal of Sales, Retailing & Marketing, 2015, v. 4, n. 3, p. 3
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- Publication type:
- Article
NEGÓCIOS DE APOIO EM SUPERMERCADOS: ANÁLISE SOB A ÓTICA DOS SEUS PROPRIETÁRIOS.
- Published in:
- Contextus: Revista Contemporanea de Economia e Gestao, 2014, v. 12, n. 3, p. 123, doi. 10.19094/contextus.v12i3.588
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- Publication type:
- Article
Relationship among service quality features, perceived value and customer satisfaction: An Empirical Study of Punjab National Bank.
- Published in:
- BVIMR Management Edge, 2014, v. 7, n. 1, p. 11
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- Publication type:
- Article
A Field Study on Opportunities and Challenges faced by Organized Retailers in Tri-city.
- Published in:
- BVIMR Management Edge, 2014, v. 7, n. 1, p. 1
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- Publication type:
- Article
Service Quality of Life Insurance Companies.
- Published in:
- BVIMR Management Edge, 2013, v. 6, n. 1, p. 68
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- Publication type:
- Article
Service Quality and Passenger Satisfaction-An Empirical Study.
- Published in:
- BVIMR Management Edge, 2012, v. 5, n. 2, p. 45
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- Publication type:
- Article
Examining the Relationships among Servicescape and Experience: The Case of National Museum of Marine Biology & Aquarium.
- Published in:
- Marketing Review / Xing Xiao Ping Lun, 2014, v. 11, n. 3, p. 285
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- Publication type:
- Article
The Influence of Organizational Elements on Service Delivery to Service Quality: A case study of street level police officer in Kaohsiung city.
- Published in:
- Marketing Review / Xing Xiao Ping Lun, 2014, v. 11, n. 1, p. 51
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- Publication type:
- Article
The Impact of Experiential Marketing and Qualia on the Brand Image, Customer Satisfaction and Loyalty: With the Digital Camera as an Example.
- Published in:
- Marketing Review / Xing Xiao Ping Lun, 2012, v. 9, n. 2, p. 161
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- Publication type:
- Article
Internet Banking Non-Users: Thematic Matrix Display Analysis.
- Published in:
- International Journal of Business & Information, 2013, v. 8, n. 2, p. 151
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- Publication type:
- Article
Frugal financial innovations for inclusive finance: the experience with customer care at M-Pesa in Kenya.
- Published in:
- Enterprise Development & Microfinance, 2018, v. 29, n. 3/4, p. 262, doi. 10.3362/1755-1986.00016
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- Publication type:
- Article
Cultural Authentication: Historical Narratives of African Clothing, Identity, and Heritage.
- Published in:
- 2013
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- Publication type:
- Abstract
The Bottom Dollar Effect: How Resource Availability Influences Perceived Value and Satisfaction.
- Published in:
- 2013
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- Publication type:
- Abstract
The Role of Power Distance in Influencing Non-Loyalty Status Customers' Satisfaction.
- Published in:
- 2013
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- Publication type:
- Abstract
Thank You: When and Why Expressions of Gratitude Enhance Consumer Satisfaction and Loyalty.
- Published in:
- 2013
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- Publication type:
- Abstract
The Better You Do, the Worse You Feel: Selective Information Processing Approaches Based on Social Comparisons Moderates the Effect of Absolute Performance on Satisfaction.
- Published in:
- 2013
- By:
- Publication type:
- Abstract
The Effect of Superstitious Beliefs on Consumer Judgments.
- Published in:
- Advances in Consumer Research, 2007, v. 34, p. 634
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- Publication type:
- Article
When Choosing Is Not Deciding: The Effect of Perceived Responsibility on Choice Outcome Satisfaction.
- Published in:
- Advances in Consumer Research, 2006, v. 33, n. 1, p. 512
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- Publication type:
- Article
You-Can-Do-It-We-Can-Help: Emancipation Within the Marketplace?
- Published in:
- 2006
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- Publication type:
- Abstract
Decreasing Returns in Customer Loyalty: Does it Really Matter to Delight the Customers?
- Published in:
- Advances in Consumer Research, 1999, v. 26, n. 1, p. 469
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- Publication type:
- Article
Linking Process Quality to Consumer Satisfaction for Services: New Research Approaches.
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- 1998
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- Publication type:
- Proceeding
The Determinants of Satisfaction: An Experimental Verification of the Moderating Role of Ambiguity.
- Published in:
- Advances in Consumer Research, 1996, v. 23, n. 1, p. 255
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- Publication type:
- Article
A Contingency Framework for Predicting Causality Between Customer Satisfaction and Service Quality.
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- Advances in Consumer Research, 1995, v. 22, n. 1, p. 101
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- Publication type:
- Article
The Four Faces of Aggregation in Customer Satisfaction Research.
- Published in:
- Advances in Consumer Research, 1995, v. 22, n. 1, p. 89
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- Publication type:
- Article
Expectations Versus Desires: A Direct Test of Two Comparison Standards Assessing Consumer Satisfaction.
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- Advances in Consumer Research, 1993, v. 20, n. 1, p. 507
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- Publication type:
- Article
The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity.
- Published in:
- Advances in Consumer Research, 1993, v. 20, n. 1, p. 502
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- Publication type:
- Article
Behavioral Decision Research: Theory and Applications.
- Published in:
- Advances in Consumer Research, 1993, v. 20, n. 1, p. 195
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- Publication type:
- Article
The Tactics of Consumer Resistance: Group Action and Marketplace Exit.
- Published in:
- Advances in Consumer Research, 1993, v. 20, n. 1, p. 130
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- Publication type:
- Article
The Impact of Brand Equity on Brand Loyalty: The Mediating Role of Customer Satisfaction.
- Published in:
- Pakistan Journal of Commerce & Social Sciences, 2015, v. 9, n. 3, p. 890
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- Publication type:
- Article
SERVICESCAPE, SERVICE CONVENIENCE, AND SERVICE EVALUATION IN FOOD AND BEVERAGE INDUSTRY.
- Published in:
- International Journal of Organizational Innovation, 2016, v. 8, n. 3, p. 262
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- Publication type:
- Article
EXPLORING LUO-DONG HOME STAY AND TOURIST SATISFACTION.
- Published in:
- International Journal of Organizational Innovation, 2016, v. 8, n. 3, p. 271
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- Publication type:
- Article
A STUDY OF THE RELATIONSHIP AMONG SERVICE INNOVATION, CUSTOMER VALUE AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY OF THE HOTEL INDUSTRY IN TAIWAN.
- Published in:
- International Journal of Organizational Innovation, 2012, v. 4, n. 3, p. 98
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- Publication type:
- Article
FATORES INFLUENCIADORES DA SATISFAÇÃO E FIDELIDADE AO DESTINO TURÍSTICO PIPA/RN: UMA ANÁLISE A PARTIR DO INSTRUMENTO SERVQUAL ADAPTADO.
- Published in:
- Turismo: Visão e Ação, 2012, v. 14, n. 1, p. 82
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- Publication type:
- Article
O Que Determina a Satisfação dos Turistas Internacionais no Brasil?
- Published in:
- Revista Turismo em Análise, 2013, v. 24, n. 3, p. 521, doi. 10.11606/issn.1984-4867.v24i3p521-543
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- Publication type:
- Article
Antecedentes e Dimensões da Experiência de Consumo: uma abordagem experimental na satisfação de hóspedes.
- Published in:
- Revista Turismo em Análise, 2013, v. 24, n. 1, p. 119, doi. 10.11606/issn.1984-4867.v24i1p119-144
- By:
- Publication type:
- Article
Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model.
- Published in:
- South Asian Journal of Management, 2014, v. 21, n. 4, p. 54
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- Publication type:
- Article
A ROUGH SET APPROACH FOR CUSTOMER SEGMENTATION.
- Published in:
- Data Science Journal, 2014, v. 13, p. 1, doi. 10.2481/dsj.13-019
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- Publication type:
- Article
The Similarities Between Volunteer Behavior and Consumer Behavior: A Study of Volunteer Retention.
- Published in:
- Journal of Extension, 2013, v. 51, n. 6, p. 30, doi. 10.34068/joe.51.06.19
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- Publication type:
- Article