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COMMUNICATION PLANNING OF ICONNET 150678 CONTACT CENTER IN HANDLING CUSTOMER COMPLAINTS.
- Published in:
- Eduvest: Journal Of Universal Studies, 2024, v. 4, n. 8, p. 6542
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- Publication type:
- Article
Use of a toll-free call center for COVID-19 response and continuity of essential services during the lockdown, Greater Kampala, Uganda, 2020: a descriptive study.
- Published in:
- Pan African Medical Journal, 2024, v. 47, p. 1, doi. 10.11604/pamj.2024.47.141.36203
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- Publication type:
- Article
Predicting Turnover Intention among Inbound Call Center Workers in the Philippines.
- Published in:
- Pertanika Journal of Social Sciences & Humanities, 2019, v. 27, n. 2, p. 1339
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- Publication type:
- Article
Knowledge Management in Call Centres.
- Published in:
- Electronic Journal of Knowledge Management, 2007, v. 5, n. 3, p. 323
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- Publication type:
- Article
NEWSLINE.
- Published in:
- Computer Systems Science & Engineering, 2006, v. 21, n. 3, p. 6
- Publication type:
- Article
Getting the Most from a Next-Generation Contact Center Platform.
- Published in:
- 2021
- Publication type:
- Interview
Why Wait? Simple Strategies Put AI and ML Within Reach.
- Published in:
- 2021
- Publication type:
- Interview
From Call Center to 'Experience' Center.
- Published in:
- 2021
- Publication type:
- Interview
Contact Center Modernization: Raising the Bar on Customer Service.
- Published in:
- 2021
- Publication type:
- Instruction
Hitting the Target: Google pilots its 911 cellphone service to pinpoint user locations in emergency situations.
- Published in:
- Government Technology, 2018, v. 31, n. 3, p. 38
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- Publication type:
- Article
Heart rate variability during sleep after two, four and seven consecutive night shifts and recovery days: a cross-over intervention study.
- Published in:
- International Archives of Occupational & Environmental Health, 2022, v. 95, n. 7, p. 1443, doi. 10.1007/s00420-022-01873-5
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- Publication type:
- Article
DETERMINATION OF THE OPTIMAL CONTROLLABLE KEY INDICATOR OF CALL CENTER IN ORDER TO INCREASE EFFICIENCY FOR GENERATING INCOME.
- Published in:
- Scientific Journal of Astana IT University, 2023, v. 15, p. 5, doi. 10.37943/15SNLS1783
- By:
- Publication type:
- Article
BANGALORE.
- Published in:
- 2021
- By:
- Publication type:
- Short Story
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime.
- Published in:
- Mathematics of Operations Research, 2008, v. 33, n. 1, p. 51, doi. 10.1287/moor.1070.0277
- By:
- Publication type:
- Article
重規劃公部門之整合式話務客服系統-以台灣中央 健保署為例.
- Published in:
- Journal of Management & Systems, 2022, v. 29, n. 2, p. 241, doi. 10.29416/JMS.202204_29(2).0005
- By:
- Publication type:
- Article
Practical experience testing aspects of market development for city-wide inclusive sanitation.
- Published in:
- Waterlines, 2020, v. 39, n. 4, p. 313, doi. 10.3362/1756-3488.19-00009
- By:
- Publication type:
- Article
MENSURAÇÃO DO NÍVEL DE ESTRESSE OCUPACIONAL PERCEBIDO POR ATENDENTES DE TELEMARKETING DE UM CONTACT CENTER.
- Published in:
- Journal of Management Analysis / Revista Gestão em Análise, 2020, v. 9, n. 3, p. 192, doi. 10.12662/2359-618xregea.v9i3.p192-206.2020
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- Publication type:
- Article
Help Me Help You.
- Published in:
- 2020
- By:
- Publication type:
- Short Story
M-VITAL: AN EXPERT SYSTEM AIDED MEDICAL MASK TO MEASURE AND TRANSMIT VITAL PARAMETERS FOR EMERGENCY SERVICES AND COVID-19 CASES.
- Published in:
- Mugla Journal of Science & Technology, 2023, v. 45, n. 9, p. 81, doi. 10.22531/muglajsci.1337089
- By:
- Publication type:
- Article
Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior.
- Published in:
- Journal of Marketing, 2012, v. 76, n. 1, p. 20, doi. 10.1509/jm.10.0448
- By:
- Publication type:
- Article
Mediating role of growth needs and job satisfaction on talent sustainability in BPOs and call centres: An evidence from India.
- Published in:
- Journal of Public Affairs (14723891), 2022, v. 22, n. 1, p. 1, doi. 10.1002/pa.2400
- By:
- Publication type:
- Article
A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents' Intention to Quit.
- Published in:
- Journal of Risk & Financial Management, 2021, v. 14, n. 4, p. 1, doi. 10.3390/jrfm14040179
- By:
- Publication type:
- Article
Contesting Firm Boundaries.
- Published in:
- ILR Review, 2016, v. 69, n. 3, p. 551, doi. 10.1177/0019793915624088
- By:
- Publication type:
- Article
Phone Clones: Authenticity Work in the Transnational Service Economy.
- Published in:
- 2012
- By:
- Publication type:
- Book Review
Snider Tire Optimizes Its Customers-Stores-Plants Transportation Network.
- Published in:
- Interfaces, 2017, v. 47, n. 2, p. -1, doi. 10.1287/inte.2016.0876
- Publication type:
- Article
The impact of structural empowerment on individual well-being and performance: Taking agent preferences, self-efficacy and operational constraints into account.
- Published in:
- Human Relations, 2010, v. 63, n. 2, p. 163, doi. 10.1177/0018726709337039
- By:
- Publication type:
- Article
Bringing avoidance and anxiety to the job: Attachment style and instrumental helping behavior among co-workers.
- Published in:
- Human Relations, 2009, v. 62, n. 12, p. 1803, doi. 10.1177/0018726709337524
- By:
- Publication type:
- Article
Nursing on the line: Experiences from England and Quebec (Canada).
- Published in:
- Human Relations, 2005, v. 58, n. 1, p. 5, doi. 10.1177/0018726705050933
- By:
- Publication type:
- Article
Od tréninkového centra k převládajícímu paradigmatu poválečné sociologické metodologie. Cesta kolumbijské školy od porážky k vítězství.
- Published in:
- Historická Sociologie, 2019, n. 2, p. 101, doi. 10.14712/23363525.2019.19
- By:
- Publication type:
- Article
Purple-Collar Labor: Transgender Workers and Queer Value at Global Call Centers in the Philippines.
- Published in:
- Gender & Society, 2015, v. 29, n. 2, p. 169, doi. 10.1177/0891243214558868
- By:
- Publication type:
- Article
Elementi slovenstva v odnosu do matične domovine in do latinskoameriške kulture v narativnem gradivu, dokumentiranem pri argentinskih Slovencih.
- Published in:
- Studia Mythologica Slavica, 2023, n. 26, p. 177, doi. 10.3986/SMS20232606
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- Publication type:
- Article
To schedule or not to schedule? Agentic and cooperative teams at call centers.
- Published in:
- 2014
- By:
- Publication type:
- Opinion
Exercise, Character Strengths, Well-Being and Learning Climate in the Prediction of Performance over a Six-Month Period at a Call Center.
- Published in:
- Frontiers in Psychology, 2014, v. 5, p. 1, doi. 10.3389/fpsyg.2014.00497
- By:
- Publication type:
- Article
EMOTIONAL WELL-BEING, HEALTH AND LIFE SATISFACTION IN CALL CENTRE EMPLOYEES AND SOFTWARE PROFESSIONALS.
- Published in:
- Journal of Organisation & Human Behaviour, 2023, v. 12, n. 3, p. 24
- By:
- Publication type:
- Article
'You've got to take them seriously': meeting information needs in mental healthcare.
- Published in:
- Health Informatics Journal, 2007, v. 13, n. 1, p. 37, doi. 10.1177/1460458207073644
- By:
- Publication type:
- Article
Consumers' questions about antipsychotic medication: revealing safety concerns and the silent voices of young men.
- Published in:
- Social Psychiatry & Psychiatric Epidemiology, 2015, v. 50, n. 5, p. 725, doi. 10.1007/s00127-014-1005-y
- By:
- Publication type:
- Article
Planetary Boundaries and Corporate Reporting: The Role of the Conceptual Basis of the Corporation.
- Published in:
- Accounting, Economics & Law, 2020, v. 10, n. 2, p. 1, doi. 10.1515/ael-2018-0037
- By:
- Publication type:
- Article
Impact of Artificial Intelligence on The Jamaican Job Market: Quantity and Quality.
- Published in:
- Journal of Arts Science & Technology, 2023, v. 15, n. 3, p. 206
- By:
- Publication type:
- Article
Managing Capacity at Sparsh Call Centre.
- Published in:
- Asian Case Research Journal, 2008, v. 12, n. 1, p. 73, doi. 10.1142/S0218927508001084
- By:
- Publication type:
- Article
Training opportunities and employee exhaustion in call centres: mediation by psychological contract fulfilment.
- Published in:
- International Journal of Training & Development, 2012, v. 16, n. 2, p. 107, doi. 10.1111/j.1468-2419.2011.00394.x
- By:
- Publication type:
- Article
Individual influences on knowledge acquisition in a call center training context in Germany.
- Published in:
- International Journal of Training & Development, 2007, v. 11, n. 1, p. 21, doi. 10.1111/j.1468-2419.2007.00267.x
- By:
- Publication type:
- Article
Doing It All At Once: Multitasking as a predictor of call center agents' performance and performance-based dismissal.
- Published in:
- International Journal of Selection & Assessment, 2012, v. 20, n. 4, p. 434, doi. 10.1111/ijsa.12006
- By:
- Publication type:
- Article
Human Resource Management and Performance in UK Call Centres.
- Published in:
- British Journal of Industrial Relations, 2006, v. 44, n. 1, p. 99, doi. 10.1111/j.1467-8543.2006.00489.x
- By:
- Publication type:
- Article
Work–Life Imbalance in Call Centres and Software Development.
- Published in:
- British Journal of Industrial Relations, 2003, v. 41, n. 2, p. 215, doi. 10.1111/1467-8543.00270
- By:
- Publication type:
- Article
CALLING IN THE SELF: CENTERING SOCIALLY ENGAGED BUDDHISM IN CRITICAL PEDAGOGY THROUGH PERSONAL NARRATIVE.
- Published in:
- International Journal of Critical Pedagogy, 2019, v. 10, n. 2, p. 45
- By:
- Publication type:
- Article
Analysis of the Emergency Medical Service Call Centre Actions in Patients with Cardiac Arrest.
- Published in:
- Scripta Medica, 2021, v. 52, n. 3, p. 230, doi. 10.5937/scriptamed52-31429
- By:
- Publication type:
- Article
A Two Stage Classification Model for Call Center Purchase Prediction.
- Published in:
- Telkomnika, 2017, v. 15, n. 1, p. 351, doi. 10.12928/TELKOMNIKA.v15i1.4269
- By:
- Publication type:
- Article
Women Labour in Call Centres: Understanding Characteristics of Work.
- Published in:
- Journal of Global Analysis, 2014, v. 4, n. 1/2, p. 35
- By:
- Publication type:
- Article
PITFALLS OF AGENCY AS A TOOL FOR SOCIOLOGISTS: SOME THOUGHTS FROM AN INTERACTIONAL POINT OF VIEW.
- Published in:
- Bulletin of the Transilvania University of Brasov, Series VII: Social Sciences & Law, 2010, v. 3 (52), p. 23
- By:
- Publication type:
- Article
Impacto del burnout en la experiencia del cliente en los centros de atención telefónica.
- Published in:
- ESIC Market. Economic & Business Journal, 2022, v. 53, n. 3, p. 1, doi. 10.7200/esicm.53.290
- By:
- Publication type:
- Article