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The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China.
- Published in:
- Information Technology & Management, 2015, v. 16, n. 4, p. 273, doi. 10.1007/s10799-014-0200-6
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- Publication type:
- Article
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study.
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- Information Technology & Management, 2012, v. 13, n. 4, p. 281, doi. 10.1007/s10799-012-0132-y
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- Article
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform.
- Published in:
- Management Science, 2022, v. 68, n. 8, p. 5745, doi. 10.1287/mnsc.2022.4448
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- Article
Call to Duty: Just-in-Time Scheduling in a Restaurant Chain.
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- Management Science, 2021, v. 67, n. 11, p. 6751, doi. 10.1287/mnsc.2020.3877
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- Article
To Preannounce or Not: New Product Development in a Competitive Duopoly Market.
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- Production & Operations Management, 2016, v. 25, n. 12, p. 2051, doi. 10.1111/poms.12594
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- Article
Pooling Agents for Customer-Intensive Services.
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- Operations Research, 2023, v. 71, n. 3, p. 860, doi. 10.1287/opre.2022.2259
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- Publication type:
- Article
Customer segmentation and ex ante fairness: A queueing perspective.
- Published in:
- Production & Operations Management, 2023, v. 32, n. 10, p. 3246, doi. 10.1111/poms.14033
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- Article
Impact of Supply Chain Transparency on Sustainability under NGO Scrutiny.
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- Production & Operations Management, 2019, v. 28, n. 12, p. 3002, doi. 10.1111/poms.12973
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- Article