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- Title
Promoting Information and Communication Technology in Online Service Delivery in Vietnam.
- Authors
NGUYEN Thi Ngoc Mai; PHAM Ngoc Huong Quynh
- Abstract
Applying Information and Communication Technology (ICT) to public service delivery contributes to transparency, accountability, and cost-saving to improve administrative efficiency. This application has become an inevitable trend for administrative reform worldwide. This paper examines the policy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, the Vietnamese government has created a thoroughly legal foundation to develop information infrastructure for public service delivery. However, online public service delivery results are still lower than expected, and the online service index in Vietnam has just reached the average level of the world. Therefore, to encourage citizens to use online public services, the government should improve the personal identification data system and promote propagating and popularize online public services. The government also should protect personal data and administrative system security to ensure organizational system safety and efficiency.
- Subjects
VIETNAM; LOCAL delivery services; INFORMATION &; communication technologies; MUNICIPAL services; ADMINISTRATIVE efficiency; ADMINISTRATIVE reform
- Publication
Inzynieria Mineralna, 2021, Vol 48, Issue 2, p405
- ISSN
1640-4920
- Publication type
Article
- DOI
10.29227/IM-2021-02-37