Back to matchesWe found a matchYour institution may have rights to this item. Sign in to continue.TitleQuality and its management in service businesses.AuthorsShetty, Y.K.; Ross, Joel E.AbstractFocuses on the importance of product quality in the business of the U.S. Use of durable materials; Enhancement of the customer services; Improvement of the product quality.SubjectsUNITED States; PRODUCT quality; CUSTOMER servicesPublicationIndustrial Management, 1985, Vol 27, Issue 6, p7ISSN0019-8471Publication typeArticle