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- Title
The Influence of an Audiovisual Intervention on Patient Experience in a Digital X-Ray Room.
- Authors
Klaming, Laura; Zwaag, Marjolein Van der; Minde, Daisy Van; Geraedts, Harm
- Abstract
Summary: Objective: The study aims to assess anxiety levels of patients in an x-ray room and to explore the influence of an audiovisual intervention on patient experience taking individual differences in need for control and active coping style into account. It is well known that anxiety has a negative effect on clinical outcomes and overall patient experience. Method: Patients were assigned to one of four conditions. Depending on the condition they were assigned to, they received an audiovisual intervention, information about the intervention and the opportunity to choose an audiovisual theme. Anxiety, willingness to recommend the hospital, satisfaction, need for control and active coping were measured. Results: A total of 149 participants completed the study. Anxiety levels were low. Patients were most likely to recommend the hospital when they received the audiovisual intervention and information about it. Patients with a low active coping style were less satisfied and this effect was reversed by providing an audiovisual intervention. Conclusion: The present study reveals that providing an audiovisual intervention and information about it increased patient satisfaction in a digital x-ray environment.
- Subjects
ANXIETY; X-ray equipment; PATIENT satisfaction; PSYCHOLOGICAL adaptation; DIAGNOSIS; PATIENTS
- Publication
Journal of Participatory Medicine, 2013, Vol 5, p1
- ISSN
2152-7202
- Publication type
Article