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- Title
AN INTEGRATIVE MODEL OF EXPERIENCING AND RESPONDING TO MISTREATMENT AT WORK.
- Authors
Olson-Buchanan, Julie B.; Boswell, Wendy R.
- Abstract
Conflict management research generally has focused on some aspects of conflict in organizations--for example, the predictors or consequences of using a particular dispute resolution method--with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.
- Subjects
CONFLICT management; WORK environment; ABUSE of employees; RECONCILIATION; PROBLEM solving research; MANAGEMENT
- Publication
Academy of Management Review, 2008, Vol 33, Issue 1, p76
- ISSN
0363-7425
- Publication type
Article
- DOI
10.5465/AMR.2008.27745325