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- Title
The compatibility of corrective action in organizational crisis communication.
- Authors
Sellnow, Timothy L.; Ulmer, Robert R.; Snider, Michelle
- Abstract
Explores an organizational crisis situation where the organization accepted responsibility for the crisis almost immediately, to examine the relationship between corrective action and other image restoration strategies. What is corrective action; Circumstances surrounding the existence of a conflict between organization members; Examination of the corrective actions taken by Schwan Sales Enterprises in response to its 1994 salmonella outbreak.
- Subjects
CRISIS management; CRISIS communication
- Publication
Communication Quarterly, 1998, Vol 46, Issue 1, p60
- ISSN
0146-3373
- Publication type
Article
- DOI
10.1080/01463379809370084