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- Title
"How do you prefer to be addressed?": The relationship between forms of address in nurse-patient communication and nursing care.
- Authors
Arslan, Buket Şimşek; Göktaş, Ahmet; Buldukoğlu, Kadriye
- Abstract
Objectives: The aim of this study is to examine the relationship between the forms of address used between nurses and patients and their effect on nursing care in Turkish culture. Methods: This descriptive study was completed with 186 inpatients at Akdeniz University Hospital in Antalya, Turkey. A personal information form and two scales concerning nursing care were used. The personal information form asked which forms of address the patients used with nurses. The data were analyzed using descriptive statistics, normality tests, the chi-square test and the Mann-Whitney U test. Results: The mean age of the patients was 50.9±16.5, and 50% were female. The study found that 54.9% of the patients were hospitalized for chronic disease, and 39.8% has been in treatment for 2-5 days. The formal form of address was used most by both nurses (59.1%) and patients (69.4%). Two-thirds of the patients (66.1%) preferred to be addressed informally by nurses. There were statistically significant differences between forms of address and age, education, marital status, number of children and occupation. There were statistically significant relationships between the Scale of Patient Perception of Hospital Experience with Nursing, the Nursing Care Behaviors Inventory-24 and forms of address (p<0.05). Conclusion: The formal form of addresses is usually used in communication between patients and nurses. However, most patients want nurses to address them informally. As patients' age increases, nurses' use of informal address also increases. The study also determined that the patients who were addressed informally were more satisfied with their nursing care.
- Subjects
ANTALYA (Turkey); TURKEY; MANN Whitney U Test; NURSE-patient relationships; MARITAL status; CHI-squared test; HOSPITAL patients
- Publication
Journal of Psychiatric Nursing / Psikiyatri Hemsireleri Dernegi, 2019, Vol 10, Issue 2, p89
- ISSN
1309-3568
- Publication type
Article
- DOI
10.14744/phd.2019.95867